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Inbound Customer Service Manager Jobs in Ridgewood, NY

Sola Payments

Customer Service Manager

Brooklyn, NY · On-site

Review inbound CSAT survey feedback for Root Cause Analysis and Corrective Action * Document ... Department Customer Service Role Customer Service Manager Locations Brooklyn, New York

Hobby Lobby Careers

Customer Service Manager

Holmdel, NJ · On-site

$15.90 - $16.90/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

New

Hobby Lobby Careers

Customer Service Manager

Paramus, NJ · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Unclassified

Customer Service Manager

Manhattan, NY · On-site

$65K - $85K/yr

Customer Service Manager Location: Brooklyn, NY Salary: $65K-$85K DOE Established apartment building supply company with 30+ years in business is seeking an experienced Customer Service Manager to ...

Hobby Lobby

Customer Service Manager

Paramus, NJ · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Holmdel, NJ · On-site

$15.90 - $16.90/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

New

FreezPak Logistics

Customer Service Manager

Elizabeth, NJ · On-site

$65K - $75K/yr

Customer Service Manager Management Elizabeth, NJ, US 6 days ago Requisition ID: 1628 Salary Range: $65,000.00 To $75,000.00 Annually Join the Pak as a Customer Service Manager Location: Elizabeth, N ...

Sole Solutions

Customer Service

Hackensack, NJ · On-site

$20 - $22/hr

Key Responsibilities: * - Respond to a high volume of inbound customer calls with professionalism ... and manage competing priorities in a fast-paced setting * - Proficient computer skills with the ...

New

Sole Solutions

Customer Service

Hackensack, NJ · On-site

$17.50 - $23.75/hr

Key Responsibilities: * - Respond to a high volume of inbound customer calls with professionalism ... and manage competing priorities in a fast-paced setting * - Proficient computer skills with the ...

New

FreezPak Logistics

Customer Service Manager

Elizabeth, NJ · On-site

$65K - $75K/yr

Join the Pak as a Customer Service Manager Location: Elizabeth, NJ Schedule: Full Time | Monday-Friday FLSA Status: Exempt Reports To: Operations Manager Who We Are At FreezPak Logistics , we're a ...

Alstom

Customer Service Manager

Jamaica, NY · On-site

Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for? Your future role Take on a new challenge and apply your customer-centric expertise in a new ...

Alstom

Customer Service Manager

Jamaica, NY · On-site

Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for? Your future role Take on a new challenge and apply your customer-centric expertise in a new ...

Alstom

Customer Service Manager

Jamaica, NY

Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for? Your future role Take on a new challenge and apply your customer-centric expertise in a new ...

Compass Group

Customer Service Manager

Manhattan, NY · On-site

$80K - $90K/yr

Customer Service Manager Location: New York, NY Work Schedule: Monday-Friday Salary: $80,000 - $90,000 / year Become part of Restaurant Associates, the industry's leading provider of dining and event ...

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All JobsInbound Customer Service JobsInbound Customer Service Manager JobsInbound Customer Service Manager Jobs in Ridgewood, NY

Inbound Customer Service Manager information

See Ridgewood, NY salary details

$25.1K

$59.4K

$103.4K

How much do inbound customer service manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for inbound customer service manager in Ridgewood, NY is $59,401.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $71,700.00 per year, depending on experience, location, and employer.

What does an inbound customer service manager do?

An Inbound Customer Service Manager oversees teams that handle incoming customer inquiries, ensuring high-quality service and efficient issue resolution. They are responsible for managing staff, monitoring call center metrics, implementing training programs, and optimizing processes to improve customer satisfaction. This role also involves analyzing customer feedback, addressing escalated concerns, and working with other departments to enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as an inbound customer service manager?

To thrive as an Inbound Customer Service Manager, you generally need experience in customer service, leadership abilities, and a background in business or management, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) software, call center platforms, and workforce management tools is typically required. Strong communication, problem-solving, and team-motivation skills help you excel in managing both employees and customer interactions. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced environment.

What are some common challenges an inbound customer service manager faces, and how can they be effectively addressed?

Inbound Customer Service Managers often encounter challenges such as high call volumes, maintaining consistent service quality, and managing team morale during stressful periods. Addressing these challenges involves implementing robust training programs, utilizing call center technology to monitor and optimize workflows, and fostering open communication within the team. Regular performance feedback and recognition, along with clear escalation processes, can also help ensure both customer satisfaction and team well-being.

What is the difference between Inbound Customer Service Manager vs Customer Support Supervisor?

AspectInbound Customer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees inbound customer service teams, manages customer satisfaction strategies, and implements service improvements.Supervises customer support agents, handles escalations, and ensures team performance.
Required CredentialsTypically requires a high school diploma or equivalent; some roles prefer experience in customer service management.Usually requires a high school diploma; experience in customer support is common.
Work EnvironmentOffice setting, often in call centers or customer service departments.Office or call center environment, with direct team supervision.
Industry UsageCommonly used in retail, telecom, and service industries.Widely used across various customer service sectors.

While both roles focus on customer support, the Inbound Customer Service Manager has broader responsibilities, including strategic oversight and team management, whereas the Customer Support Supervisor primarily supervises daily team operations and handles escalations.

How much does an inbound customer service manager get?

An inbound customer service manager typically earns between $45,000 and $70,000 annually, depending on experience, location, and company size. Salaries can vary based on industry, with some roles offering additional benefits or bonuses for leadership and performance skills.

Customer Service Manager

Brooklyn, NY • On-site

Sola Payments
See more jobs at Sola Paymentsexternal

Full-time

Re-posted 16 days ago

Job description

Job Summary:
Join Sola in continuing to transform payment processing!
We are currently looking for an experienced Customer Service Manager to manage and lead our Customer Service Team to ensure the delivery of high-quality customer service to merchants utilizing the proprietary Sola Quick Assist ticketing system, FPS phone queue system and other third party and partner tools in the delivery of these services.
Duties and Responsibilities:
  • Manage and mentor a team of Customer Service Representatives and ensure that Company policies and procedures are being followed.
  • Train the Customer Service Representatives on appropriate procedures
  • Document Customer Service department team member roles and responsibilities and build a training curriculum for onboarding new team members as well as continued development of existing team members.
  • Manage the customer service queue, monitoring, assigning and answering incoming calls and emails daily, generating trouble tickets in Sola's Customer Assistance and Ticketing System and contacting the clients with follow-up and resolution.
  • Document customer issues utilizing current on-line information management system and any other third-party tools introduced to manage and document the processes required to execute in the Customer Service role. Manage the escalation and oversight of customer service issues as they are raised.
  • Ensure timely reporting, referral, follow-up and escalation of merchant issues to minimize disruption to service and overall impact to Sola clients.
  • Help build and maintain knowledge sources and training materials for inter and intra departmental training and onboarding.
  • Act as liaison between merchants and internal departments to communicate, research, and investigate client issues while driving the ticket towards resolution.
  • Analyze data and workflows to determine root causes and make recommendations to resolve current problem while gaining efficiencies for future similar problems.
  • Review workforce capacity and utilization, ensure and maintain appropriate coverage schedules, analyze inbound and outbound call and ticket communication volumes to optimize workforce scheduling.
  • Address and resolve conflicts arising from scheduling and time-off requests on a daily and periodic (holiday, vacation) basis.
  • Act as escalation for issues that are not able to be resolved between merchants and customer service agents, including conflict management and resolution.
  • Participate in inter-departmental initiatives for knowledge sharing, process improvement and clarification of departmental roles within the scope of overall customer support within the company.
  • Review inbound CSAT survey feedback for Root Cause Analysis and Corrective Action
  • Document, distribute and train staff on Corrective Action plans resulting from feedback from merchants, sales agents and internal staff.

Requirements and Qualifications:
  • High school diploma or equivalent, some Bachelor's or Associate's work preferred
  • 3-5+ years of customer service leadership experience
  • Proficient keyboard and computer skills, especially Microsoft Office applications
  • Excellent written and spoken communication skills
  • Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
  • Ability to identify and resolve/escalate complex problems
  • Proven commitment to high quality customer service and a customer-first approach to problem solving
  • Efficient time management skills to maximize the number of merchants that can be assisted while maintaining a high level of detail in notes and follow-up
  • Must be able to work in a fast-paced environment as part of a team but assume ownership and responsibility for team and self-assigned work.
  • Must be able to work independently with minimal supervision using pre-set company policies, procedures and standards as well as contractual agreements as guidelines for interaction and activity.

Location: Brooklyn, NY - 5 days on-site (M-F)
Salary Range: $110,000-140,000/year plus discretionary bonus
About Sola
Sola is a leading payments provider offering a full suite of merchant services, including payment processing, gateway solutions, and PayFac capabilities. With strong partnerships across key verticals and a deep integration with ISV platforms, we deliver innovative and scalable solutions that help businesses of all sizes manage their payments efficiently. Headquartered in New York, our company is known for its customer-first approach, cutting-edge technology, and commitment to driving seamless transactions.
Equal Employment Opportunity Policy
Sola provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Department Customer Service Role Customer Service Manager Locations Brooklyn, New York

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