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Inbound Call Center Jobs in Tennessee (NOW HIRING)

University of Rochester

$20.93 - $28.26/hr

Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating ... Anticipates, prioritizes, and maintains a balance between inbound and outbound activity, as well as ...

University of Rochester

$20.93 - $28.26/hr

Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating ... Anticipates, prioritizes, and maintains a balance between inbound and outbound activity, as well as ...

kgs

Call Center Supervisor (Nights)

Nashville, TN

The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

Venture Marketing

Call Center Agent

Nashville, TN

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN

The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN

The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...

kgs

Call Center Supervisor (Nights)

Nashville, TN

The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

BCforward

Call Center Agent

Knoxville, TN

$14.25 - $18.75/hr

The Call Center Agent will support a health care client and take calls from individuals wishing to opt out of an upcoming data exchange. * The Call Center agent will ask the caller a series of ...

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All JobsInbound Call Center JobsInbound Call Center Jobs in Tennessee

Inbound Call Center information

See Tennessee salary details

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How much do inbound call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for inbound call center in Tennessee is $15.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $16.59 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What are the most commonly searched types of Inbound Call Center jobs in Tennessee?

The most popular types of Inbound Call Center jobs in Tennessee are:

What are popular job titles related to Inbound Call Center jobs in Tennessee?

For Inbound Call Center jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Tennessee look for?

The top searched job categories for Inbound Call Center jobs in Tennessee are:

What cities in Tennessee are hiring for Inbound Call Center jobs?

Cities in Tennessee with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Tennessee as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $32,720 per year, or $15.7 per hour.

CALL CENTER SPECIALIST

Alan B. Miller Medical Center

Brentwood, TN • On-site

$15.75 - $19.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Call Center Specialist

The Call Center Specialist serves as the friendly and professional first point of contact for all incoming calls through designated channels, including hospitals, referral sources, patients, and families. This role involves appropriately probing to qualify each call and directing it to the correct department or team member. When the appropriate party is unavailable, the specialist utilizes the Admissions Coordinator talk track to assist the caller. All interactions are clearly and accurately documented in MS4 and/or the current system used. Success in this role requires a combination of strong interpersonal communication, technical proficiency, and a compassionate understanding of behavioral health services.

Benefit Highlights

  • Challenging and rewarding work environment
  • Competitive compensation & generous paid time off
  • Excellent medical, dental, vision, and prescription drug plans
  • 401(K) with company match and discounted stock plan
  • SoFi student loan refinancing program
  • Career development opportunities within UHS and its 300+ subsidiaries!

Qualifications Requirements

  • High School Graduate/Equivalent required, Associates degree preferred
  • Minimum 1-3 years related experience required
  • Excellent verbal and written communication
  • Microsoft Office Suite
  • Working knowledge of patient's rights along with a broad understanding of psychiatric and addiction treatment and administration
  • Excellent customer service skills
  • Working knowledge of a variety of computer software applications
  • Skilled at diffusing high-tension situations and solving problems

Schedule: Tuesday-Saturday (Tues-Fri 2:00pm - 10:30pm) (Saturday - 7:30am-4:00pm)

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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