Google Call Center Jobs in Tennessee (NOW HIRING)

Remote Human Resources Customer Service Representative

Location: Remote – Nashville, TN Area
Schedule: Monday–Friday
Training: Monday–Friday, 8:30 AM–5:30 PM EST
Work Hours After Training: Must be available between 8:00 AM–8:00 PM EST
Weekends: Off
Equipment: Company Provided

We are hiring Remote Human Resources Customer Service Representatives to assist employees and former employees with HR and benefits-related questions. This is a great opportunity for customer service professionals who enjoy helping people and are comfortable working in a fast-paced call center environment.

Location Requirement

This is a 100% work-from-home position, but candidates must live within 25 miles or approximately a 45-minute commute of the Nashville, Tennessee area.

What You'll Do

• Answer inbound calls from employees and former employees regarding HR and benefits.
• Provide accurate information and resolve questions professionally.
• Explain HR policies, procedures, and benefit information.
• Document customer interactions and transactions accurately.
• Research outstanding issues and follow through to resolution.
• Respond to customer inquiries submitted online.
• Navigate multiple computer systems while assisting customers.
• Maintain confidentiality of sensitive employee information.
• Meet attendance, quality, productivity, and customer service expectations.

Qualifications

• Must be 18 years or older.
• High School Diploma or GED required.
• At least 6 months of recent call center and/or benefits experience within the past 1–2 years.
• Strong verbal and written communication skills.
• Good computer and multitasking skills.
• Ability to work independently in a remote environment.
• Perfect attendance during training is required.

Work-From-Home Requirements

Candidates must have a dedicated, quiet workspace and a reliable wired high-speed internet connection. Wi-Fi and 5G connections cannot be used while working or when completing the required speed test.

Minimum Internet Requirements:

• Download: 25 Mbps or higher
• Upload: 5 Mbps or higher
• Ping: 175 ms or less
• Computer must be plugged directly into the router when completing the test.

Internet Speed Test Required

Before moving forward, please complete the Google Fiber Internet Speed Test:

Google Fiber Speed Test

Click “Go” to run the test.

Please take a screenshot showing your speed test results, location, and date and email it to:

Subject: Internet Speed Test – Your Full Name

Please make sure your screenshot clearly shows your download speed, upload speed, and ping.

Equipment Provided

Company equipment will be shipped before your start date and includes:

• Laptop
• Monitor
• Keyboard
• Mouse
• Headset
• Required cables

Someone 18 years or older must be available to accept and sign for the UPS delivery.

Why Apply?

• 100% remote opportunity
• Company-provided equipment
• Paid training
• Monday–Friday schedule
• Weekends off
• Opportunity to gain HR and Benefits experience
• Supportive professional work environment

Interested candidates should apply and complete the required internet speed test as soon as possible.

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.