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How much do commission inbound call center jobs pay per hour?

As of May 31, 2026, the average hourly pay for commission inbound call center in Tennessee is $15.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $16.59 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Commission Inbound Call Center Representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What are commission inbound call center jobs?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Tennessee? The most popular types of Inbound Call Center jobs in Tennessee are:
What are popular job titles related to Commission Inbound Call Center jobs in Tennessee? For Commission Inbound Call Center jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Tennessee look for? The top searched job categories for Commission Inbound Call Center jobs in Tennessee are:
What cities in Tennessee are hiring for Commission Inbound Call Center jobs? Cities in Tennessee with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Tennessee as of May 2026, with employment types broken down into 1% As Needed, 72% Full Time, 18% Part Time, 1% Temporary, 5% Contract, and 3% Nights. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $32,720 per year, or $15.7 per hour.
Service Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote)

Service Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote)

ChenMed

Memphis, TN • Remote

$24.26/hr

Full-time

Posted 2 days ago

ChenMed rating

8.4

Company rating: 8.4 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

1st of 228 rated social care providers

Job description

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries.
  • Responds to patient inquiries based on the ChenMed core model for care.
  • Escalates issues/concerns as appropriate.
  • Makes appropriate and timely decisions according to department standards, procedures and policies.
  • Documents interactions using web-based technology.
  • Maintains business relationship by providing prompt and accurate service to promote loyalty.
  • Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
  • Performs other duties as assigned and modified at manager's discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Competent-level business acuity
  • Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
  • Exceptional verbal communication skills including active listening
  • Excellent organizational and multi-tasking skills
  • Passion for serving others, particularly seniors, with initiative-taking solutions
  • Ability to successfully operate in a demanding environment
  • Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
  • Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business
  • Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)
EDUCATION AND EXPERIENCE CRITERIA:

  • High school diploma or GED equivalent required

  • A minimum of 2 years of customer service experience required; in a call center or similar environment
  • A minimum of 1 year experience working in a fast paced medical office or healthcare setting, highly preferred
  • Must reside in the continental United States and within a state were the company is established as a business entity
  • Experience with web-based customer relationship management systems

PAY RANGE:

$17.0 - $24.26 Hourly

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.

Current employees, if you want to apply to our internal career site, please click HERE

Current Contingent Worker please see job aid HERE to apply

#LI-Remote

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About ChenMed

Sourced by ZipRecruiter

We're expanding healthcare equity across America. We're already in 15 states with 100+ medical centers. As a rapidly growing, physician-led organization, we have one central focus: rescue any and every senior from a healthcare system that has failed them. Our family of brands include Chen Senior Medical Center, JenCare Senior Medical Center, and Dedicated Senior Medical Center. Recently named a 2021 Best Places To Work and one of the only healthcare companies recognized in Fortune's 2020 "Change The World" list, ChenMed prides itself on creating a culture that enables career growth and promotes inclusion for all.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1985

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