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Inbound Associate Jobs (NOW HIRING)

The Inbound Associate Level 1 is responsible for picking and packing of product for customer orders in the Receiving department. This position provide consistent, accurate handling and recording of ...

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Inbound Support Associate

Worcester, MA · On-site

$16.50 - $18.50/hr

The inbound support associate supports the production teams by providing them with the necessary tools needed allowing them to maintain customer satisfaction. If you are punctual, team-oriented ...

The inbound sales agent will answer inbound calls from prospective/current members interested in ... Associates Degree from a regionally accredited college or equivalent combination of work and ...

Inbound Sales Agent

Grapevine, TX · On-site

$60K - $100K/yr

The inbound sales agent will answer inbound calls from prospective/current members interested in ... Associates Degree from a regionally accredited college or equivalent combination of work and ...

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Inbound Associate information

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How much do inbound associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for inbound associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Inbound Associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What are Inbound Associates?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the key skills and qualifications needed to thrive as an Inbound Associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.
What cities are hiring for Inbound Associate jobs? Cities with the most Inbound Associate job openings:
What are the most commonly searched types of Inbound jobs? The most popular types of Inbound jobs are:
What states have the most Inbound Associate jobs? States with the most job openings for Inbound Associate jobs include:
Warehouse Associate, Inbound

Warehouse Associate, Inbound

Cardinal Health

Boylston, MA • On-site

$23.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago


Cardinal Health rating

7.7

Company rating: 7.7 out of 10

Based on 330 frontline employees who took The Breakroom Quiz

158th of 886 rated healthcare providers


Job description

Work Schedule: Monday-Friday 5:00am - 1:30pm (required overtime)

Pay rate: $23.50 per hour

Bonus eligible: No

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

  • Medical, dental and vision coverage

  • Paid time off plan

  • Health savings account (HSA)

  • 401k savings plan

  • Access to wages before pay day with myFlexPay

  • Flexible spending accounts (FSAs)

  • Short- and long-term disability coverage

  • Work-Life resources

  • Paid parental leave

  • Healthy lifestyle programs

Application window anticipated to close: 07/04/2026 *if interested in opportunity, please submit application as soon as possible.
 

Job Summary
The Assoc II, Warehouse Ops assists on Inbound activities as requested by the Warehouse Supervisor meeting quality, safety, productivity and operational standards.  Inbound positions receive products into the facility.
Responsibilities

  • Unloads trucks in the Inbound section by using a pallet jack or equivalent devices to put pallets out of the trucks.

  • Utilize Warehouse Management System (WMS) to check in and/or send out products.

  • Stores products in warehouse locations using order picker or other devices.

  • Picks products from warehouse locations and loads into outbound trucks.

  • Follow established Standard Operating Procedures (SOP’s) to process orders including accurately picking, performing quality control checks, sorting, consolidating freight, building, and wrapping pallets, packing, loading, and preparing orders for shipment.

  • Cross-train in multiple areas of the warehouse and participate in projects as needed.

  • Drive material handling equipment as required by job duty. Example equipment in the facility may include order picker (cherry picker), forklift, reach truck, turret truck, pallet jack, and walkie rider.

  • Pick large case items with material handling equipment or pick small unit of measure items and place on designated cart.

  • Complete housekeeping and inventory control tasks and maintain a clean and safe work environment.

  • Participate in associate meetings and communicate any concerns to management.


Qualifications

  • Frequently lift 50 pounds

  • Ability to bend, reach, stoop, lift and stand for entire shift.

  • Comfort working with heights 20-30 feet regularly.

  • High School diploma, GED or equivalent, or equivalent work experience, preferred.

  • Previous material handling equipment experience (PIT) preferred.

  • Radio frequency (RF) scanner and/or voice to pick experience highly preferred.

  • Must be able to work overtime with little to no advance notice.

  • Ability to follow direction and change priorities while working independently or as a member of a team.

  • Aptitude to work in a fast-paced warehouse environment while meeting hourly established performance standards.

  • Willingness to learn and rotate into various areas of the warehouse.

  • Adhere to site safety regulations including wearing required personal protective equipment such as steel toed safety shoes, and material handling equipment safety harness; accountable to Cardinal Health’s EHS as well as QRA policies and procedures.

What is expected of you and others at this level

  • Applies acquired knowledge and skills to complete standard tasks

  • Readily learns and applies new information and methods to work in assigned area

  • Maintains appropriate licenses, training and certifications

  • Works on routine assignments that require some problem resolution

  • Works within clearly defined standard operating procedures and/or scientific methods

  • Adheres to all quality guidelines

  • Works under moderate degree of supervision

  • Work typically involves regular review of output by work lead or supervisor

  • Refers complex unusual problems to supervisor

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.


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About Cardinal Health

Sourced by ZipRecruiter

Cardinal Health Innovative Delivery Solutions With over 45 years of experience in helping hundreds of hospital and outpatient pharmacies, we provide access to best practice strategies and tactics to control costs, improve workflow and enhance safety. Cardinal Health Innovative Delivery Solutions is one of the largest employers of acute-care pharmacist in the United States. Cardinal Health is the employer of choice for pharmacists because we offer a variety of career opportunities in pharmacy leadership, clinical specialties, remote order entry, business management, medication therapy management and more.

Industry

Medical equipment and supplies manufacturing

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1971

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