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Inbound Associate Jobs in Logan, UT (NOW HIRING)

The Amynta Group

Inbound Sales Agent

Logan, UT · On-site

UTS Associates answer inbound phone calls from customers who need assistance troubleshooting and servicing a covered product. This position requires problem solving, critical and technical thinking ...

PDP Group, Inc.

Inbound Sales Agent

Logan, UT · On-site

UTS Associates answer inbound phone calls from customers who need assistance troubleshooting and servicing a covered product. This position requires problem solving, critical and technical thinking ...

The Amynta Group

Inbound Sales Agent

Logan, UT · On-site

UTS Associates answer inbound phone calls from customers who need assistance troubleshooting and servicing a covered product. This position requires problem solving, critical and technical thinking ...

The Amynta Group

Inbound Sales Agent

Logan, UT · On-site

UTS Associates answer inbound phone calls from customers who need assistance troubleshooting and servicing a covered product. This position requires problem solving, critical and technical thinking ...

PDP Group, Inc.

Inbound Sales Agent

Logan, UT · On-site

UTS Associates answer inbound phone calls from customers who need assistance troubleshooting and servicing a covered product. This position requires problem solving, critical and technical thinking ...

PDP Group, Inc.

Inbound Sales Agent

Logan, UT · On-site

UTS Associates answer inbound phone calls from customers who need assistance troubleshooting and servicing a covered product. This position requires problem solving, critical and technical thinking ...

Ross Stores, Inc

Area Supervisor

Logan, UT · On-site

Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy ... Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special ...

Ross Stores

Area Supervisor

Logan, UT · On-site

Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy ... Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special ...

Ross Stores

Area Supervisor

Logan, UT

Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy ... Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special ...

Ross Stores

Area Supervisor

Logan, UT · On-site

Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy ... Responsible for receipt of all non-merchandise inbound deliveries (i.e signs, supplies, special ...

Kenco

Yard Driver - NonCDL

Corinne, UT · On-site

$17 - $21.75/hr

Utilizes YMS (or applicable tools) to make inbound and outbound trailer movements. * Assist the ... Prioritizes movements to ensure no down time for warehouse associates. * Required to follow company ...

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Inbound Associate information

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How much do inbound associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for inbound associate in Logan, UT is $14.78, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $16.59 per hour, depending on experience, location, and employer.

What are some common challenges faced by Inbound Associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What are Inbound Associates?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the key skills and qualifications needed to thrive as an Inbound Associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.
Inbound Associate jobs near you
Inbound Sales Agent

Inbound Sales Agent

The Amynta Group

Logan, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

We're thrilled that you are interested in joining us here at the Amynta Group!
At Universal Technical Services (UTS) we are passionate about assisting people with their warranty needs. Our extended warranties and premier maintenance plans give consumers confidence their product will have a long and sustained life. We are currently seeking a motivated individual to join our team as a UTS Inbound Sales Associate.
As a UTS Inbound Sales Associate within the Amynta group, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service or premier maintenance plan. UTS Associates answer inbound phone calls from customers who need assistance troubleshooting and servicing a covered product. This position requires problem solving, critical and technical thinking, and resourcefulness to best assist our customers.
  • Provide a range of routine customer service and support to customers over the phone, through email or chat to service new existing accounts in a high call volume environment.
  • Answer incoming phone calls with a positive and service-oriented attitude.
  • Deliver a high level of customer satisfaction with the goal of creating an exceptional experience.
  • Maintain a continual working knowledge of our client's products, services, and promotions
  • Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues
  • Research, resolve and communicates information back to the customer in a clear and educated manner
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Complete a variety of forms and documents based on guidelines
  • Document all customer information, communications, and sales in CRM system
  • Assist with creating and updating various processes
  • Work collaboratively with other team members and across departments to ensure accurate and timely completion of tasks
  • Provide excellent customer service internally and externally
  • Other responsibilities as assigned
  • The shift requirements are Monday-Friday 7:00am to 5:00pm (MST); with 8-hour increments within that time frame.

DESIRED QUALIFICATIONS, EDUCATION, and/or EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High school graduate or equivalent education.
  • Customer service experience, handling high volume phone calls
  • Excellent written and verbal communication skills with the ability to receive and make calls with confidence.
  • Strong organizational and desk management skills.
  • Strong multi-tasking abilities.
  • Ability to be a team player collaborating with customers and others within the organization.
  • Detail oriented to complete tasks accurately.
  • Strong work ethic and time management skills.
  • Excellent attendance
  • Full and Part-time employment in office 5 days a week.
  • Working knowledge of Microsoft Office, web-based programs, and comfortable learning new software.

COMPENSATION AND BENEFITS:
  • Working in beautiful Cache Valley with access to an exceptional outdoor lifestyle, a university campus nearby, and lots of recreational opportunities.
  • Highly competitive compensation.
  • Competitive Medical, Dental, Vision, Disability, and Life Insurance.
  • 401(k) with company match.
  • Generous Paid Vacation/PTO policy.
  • Paid Holidays.
  • Employee Referral Bonus.
  • Collaborative workspace and environment.
  • Compensation is hourly with unlimited commission plus bonus rates for the number of warranties sold.

DISCLAIMER:
Your employment with Universal Technical Services "at-will". You and the company each have the right to terminate the employment relationship at any time for any cause or for no cause at all. Nothing but an express written contract signed by you and a Vice President of this Company can modify this "employment at will" arrangement.
The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment
The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

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