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Inbound Associate Jobs in Windsor Mill, MD (NOW HIRING)

Misfits Market

Inventory Associate

Hanover, MD · On-site

$1.2K/wk

The Inventory Associate is responsible for safely and accurately moving products through the ... Works closely with the receiving and quality control teams to unload and verify inbound inventory ...

Misfits Market

Inventory Associate

Hanover, MD · On-site

$1.2K/wk

The Inventory Associate is responsible for safely and accurately moving products through the ... Works closely with the receiving and quality control teams to unload and verify inbound inventory ...

Target

Seasonal: 4am Inbound (Stocking) (T1142)

Towson, MD · On-site

$17.25 - $25.90/hr

Seasonal Inbound Expert * Seasonal Food & Beverage Expert * Seasonal Tech Consultant Find competitive benefits from financial and education to well-being and beyond at Benefits Eligibility Please ...

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Inbound Associate information

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$17

$27

How much do inbound associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for inbound associate in Windsor Mill, MD is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.52 per hour, depending on experience, location, and employer.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.
What cities near Windsor Mill, MD are hiring for Inbound Associate jobs? Cities near Windsor Mill, MD with the most Inbound Associate job openings:
Inbound Associate jobs near you

Inbound Supervisor

Southern Glazer's Wine and Spirits

Rosedale, MD • On-site

$70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Southern Glazer's Wine & Spirits rating

7.5

Company rating: 7.5 out of 10

Based on 163 frontline employees who took The Breakroom Quiz

174th of 412 rated retail wholesalers

Job description

What You Need To Know
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.
Southern Glazer's is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.
As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.
Southern Glazer's offers a competitive compensation package with a salary of $70000 / year plus bonus. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately.
Overview
Responsible for leadership and management in a warehouse with high volume, scope, and complexity. This role will provide overall direction and coordination of all warehouse activities.
Primary Responsibilities
  • Supervise frontline receiving personnel to ensure all Inbound functions are accomplished efficiently and accurately
  • Ensure all team associates understand and operate within the organizational, operational, inventory controls, safety, and service policies and procedures
  • Coach, train, direct, and counsel Operational associates on overall performance
  • Define productivity expectations and efficiencies; monitor progress regularly
  • Identify and recommend opportunities for employee development and performance improvements
  • Ensure safety compliance of all team member
  • Perform other related duties as assigned

Additional Primary Responsibilities
Minimum Qualifications
  • Bachelor's Degree/preferred
  • 3 years of experience or equivalent education and related experience
  • Proficient in Microsoft Office Suite and Warehouse Management systems
  • Strong organization, multi-tasking, and time management skills
  • Strong networking and relationship-building skills

Physical Demands
  • Physical demands include a considerable amount of time walking, bending, reaching, standing, squatting, and stooping
  • Must be able to frequently lift, lower, push, carry, or pull up to 48 pounds
  • Must be able to regularly sit and operate machinery such as a forklift, pallet jacks, and battery change stations
  • Work may involve repetitive motions, working at varying heights, and exposure to warehouse environmental conditions
  • Extended hours, overtime, weekends, and peak-season schedules may be required

EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com

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