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Inbound Associate Jobs in Baltimore, MD (NOW HIRING)

Sonepar

Inbound Clerical Associate

Upper Marlboro, MD · On-site

$22 - $27/hr

Ensure accurate inbound documentation and follow safety standards * Communicate with internal teams ... associates: * Healthcare plans * Dental & vision * Paid time off * Paid parental leave * 401(k) ...

Sonepar

Inbound Clerical Associate

Upper Marlboro, MD · On-site

$22 - $27/hr

Ensure accurate inbound documentation and follow safety standards * Communicate with internal teams ... associates: * Healthcare plans * Dental & vision * Paid time off * Paid parental leave * 401(k) ...

Capital Electric

Receiving Manager

Upper Marlboro, MD · On-site

$84K - $127K/yr

The Receiving Manager oversees all inbound logistics and receiving operations to ensure the ... Lead, train, and develop a team of supervisors, leads, and associates, ensuring clear performance ...

Misfits Market

Inventory Associate

Hanover, MD · On-site

$1.2K/wk

The Inventory Associate is responsible for safely and accurately moving products through the ... Works closely with the receiving and quality control teams to unload and verify inbound inventory ...

Misfits Market

Inventory Associate

Hanover, MD · On-site

$1.2K/wk

The Inventory Associate is responsible for safely and accurately moving products through the ... Works closely with the receiving and quality control teams to unload and verify inbound inventory ...

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All JobsInbound Associate JobsInbound Associate Jobs in Baltimore, MD

Inbound Associate information

See Baltimore, MD salary details

$8

$17

$27

How much do inbound associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for inbound associate in Baltimore, MD is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.09 per hour, depending on experience, location, and employer.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.
What are the most commonly searched types of Inbound jobs in Baltimore, MD? The most popular types of Inbound jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Inbound Associate jobs? Cities near Baltimore, MD with the most Inbound Associate job openings:
Inbound Associate jobs near you

Inbound Clerical Associate

Sonepar

Upper Marlboro, MD • On-site

$22 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

There's a Place for You at Capital
A career at Capital Electric is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Capital Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate in Maryland, Virginia, Pennsylvania, West Virginia, North Carolina, South Carolina and Georgia, and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.
Being "Powered by Difference" means we respect and value diverse perspectives. Within Capital Electric, we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.
Capital Electric Supply has an opening for a Warehouse Administrator - Receiving at our Upper Marlboro, MD location. This role provides administrative support to warehouse receiving operations by ensuring accurate documentation, system entry, communication, and follow up. The Warehouse Administrator plays a key role in maintaining inventory accuracy, supporting operational efficiency, and enabling strong service to our branches and customers.
Responsibilities
  • Assist the Receiving Manager with daily receiving administrative activities.
  • Process all receiving paperwork per company standards.
  • Maintain accurate PO, transfer, and delivery records.
  • Schedule carrier deliveries.
  • Create packing slips in Eclipse as needed.
  • Reconcile receiving and transfer reports.
  • Resolve receiving discrepancies with vendors and internal teams.
  • Ensure accurate inbound documentation and follow safety standards
  • Communicate with internal teams and vendors via email and phone

Qualifications
  • High School Diploma/GED required.
  • Proficient in Microsoft Office, with working knowledge of Excel.
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple priorities in a fast-paced warehouse environment.
  • Effective written and verbal communication skills.
  • Experience with inventory systems or ERP platforms (Eclipse preferred)
  • Prior warehouse administrative or receiving experience preferred.
  • MHE Experience or ability to become MHE certified preferred

Pay Range : $22 - $27
What We Offer You
We offer great family-friendly benefits to full-time associates:
  • Healthcare plans
  • Dental & vision
  • Paid time off
  • Paid parental leave
  • 401(k) retirement savings with company match
  • Professional and personal development programs
  • Opportunity to become a shareholder
  • Employer-paid short- and long-term disability
  • Employer-paid life insurance for spouse and dependents
  • Robust wellness program
  • Gym reimbursement
  • Employee Assistance Program (EAP)

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.
Learn More About Us
Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we're "Powering Progress for Future Generations." LinkedIn: https://www.linkedin.com/company/capitalelectric/
Facebook: https://www.facebook.com/CapitalElecSply/
Learn more at https://www.capitalelectricsupply.com/about
Capital Electric is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
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