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Inbound Associate Jobs in Baltimore, MD (NOW HIRING)

DF Young

Warehouse Associate

Hanover, MD · On-site

Inbound: Unload trucks, trailers, flatbed trailers, containers of freight, counting products ... The associate works near moving mechanical machinery and noise level in the work environment is ...

New

Nuvant Consulting Group LLC

Account Associate

Annapolis, MD · On-site +1

$65K - $75K/yr

Account Associate About the Role: Nuvant is looking for Account Associates to join our growing team ... Reach out to potential clients and respond to inbound inquiries * Learn about each client's goals ...

Nuvant Consulting Group

Account Associate

Annapolis, MD · Remote

$65K - $75K/yr

Account Associate About the Role: Nuvant is looking for Account Associates to join our growing team ... Reach out to potential clients and respond to inbound inquiries * Learn about each client's goals ...

New

PrideStaff

Warehouse Associate Forklift

Elkridge, MD · On-site

$20/hr

Warehouse Associate Location: Elkridge, MD Pay Rate: $20.00 / hour Schedule: Monday - Friday, 8:30 ... In this role, you will be responsible for handling the daily inbound and outbound operations of our ...

Curio Wellness

Inventory Warehouse Associate

Towson, MD · On-site

$15.25 - $18.25/hr

Inbound Warehouse Associate At Curio Wellness we empower people to thrive by adapting plant nature to human nature. We are committed to transforming the conversation around cannabis, fostering a ...

Parksite

Sales Support Associate

White Marsh, MD · On-site

$65K - $75K/yr

Sales Support Associate Join Our Dynamic Team Overview Parksite, a 100% employee-owned company, is ... Serve existing and potential customers through inbound call management, order processing, and ...

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All JobsInbound Associate JobsInbound Associate Jobs in Baltimore, MD

Inbound Associate information

See Baltimore, MD salary details

$8

$17

$27

How much do inbound associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for inbound associate in Baltimore, MD is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.09 per hour, depending on experience, location, and employer.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the most commonly searched types of Inbound jobs in Baltimore, MD?

The most popular types of Inbound jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Inbound Associate jobs?

Cities near Baltimore, MD with the most Inbound Associate job openings:

Inbound Associate jobs near you

Warehouse Associate

DF Young

Hanover, MD • On-site

Full-time

Posted 3 days ago

New

Job description

POSITION PROFILE: 


Warehouse Associates are responsible for accurate receiving, storing, picking, and shipping of products to meet DF Young’s standards of productivity, quality, safety, and customer service. This position is based in an industrial warehouse setting and is a position that is flexible to a wide array of duties within warehousing.



MAJOR JOB DUTIES AND RESPONSIBILITIES 


Warehouse Associates essential duties are to perform various tasks in the warehouse such as but not limited to:

  • Inbound: Unload trucks, trailers, flatbed trailers, containers of freight, counting products, compare to manifest to check all shipments for damage. Material handlers must report shortages, damages, and mis-shipments on appropriate forms. Also be able to sign for inbound shipments when necessary. All inbound shipments are moved safely to storage locations to be efficiently stacked as store merchandise.
  • On hand inbound material in Warehouse Management System.
  • Load flatbed trailers.
  • Hazardous Material awareness.
  • Order Picking: Ensure that the correct product number, quantity and type of product are picked. Transport orders to shipping locations or delivery platforms with material handling equipment such as but not limited to fork trucks, or pallet jacks. Material handlers must be able to label, mark orders, band, bundle, wrap, over-pack, and palletize as required.
  • Outbound: Compare quantity, labeling, and address with order to ensure out-going shipments are complete and correct. Assign signature for outbound as necessary. Efficiently move product, cartons and or pallets into trailers, flatbed trailers, or containers.
  • Equipment: Maintain equipment in a neat, clean and orderly fashion. Operate equipment safely and efficiently. Comply with company standards and OSHA requirements.
  • Inventory: Keep accurate records and reports. Assist in physical inventories and cycle counts. 
  • Other Duties: Repack or re-box cases per customer instructions. 
  • Package, block and brace ocean shipping containers in accordance with IMO regulations.
  • Utilize forklift as needed for receiving and loading. Forklift certification required.
  • Document incoming and outgoing materials through in house tracking system. 
  • Performs other duties as assigned.


QUALIFICATIONS (Education/Training, Experience and Certifications)


  • High School education or GED is required 
  • Should have Warehouse Experience 
  • Good Criminal Background Record 
  • OSHA Forklift and HAZMAT certification a plus 



KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

  • Must be able to use proper techniques to lift, push or pull up to 50 pounds.
  • The ability to follow directions with emphasis on safety is extremely important. 
  • Must be able to handle stress caused in meeting deadlines with tight scheduling requirements.
  • Must be able to use hands and feet simultaneously and for repetitive movements.
  • Must have responsible work habits.
  • Must be willing to be forklift certified
  • Experience with MS office software 



 

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT 

 


The work environment characteristics and physical effort described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the associate is exposed to an industrial warehouse environment. The associate works near moving mechanical machinery and noise level in the work environment is usually loud. 

The associate is required to stand and walk for the majority of the working day. The physical requirements of the job are for associates to talk, hear, bend/stoop, reach above shoulder height, crouch, kneel, balance, and push/pull. Associates use both hands for repetitive actions such as grasping and manipulating as well as both feet for repetitive movement operating foots controls. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.