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Inbound Associate Jobs in Laurel, MD (NOW HIRING)

Capital Electric

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Inbound Warehouse Administrator

Upper Marlboro, MD · On-site

$24 - $27/hr

Capital Electric Supply has an opening for a Warehouse Administrator - Inbound at our Upper ... associates around the globe.

New

Capital Electric

Be Seen First

Inbound Warehouse Administrator

Upper Marlboro, MD · On-site

$24 - $27/hr

Capital Electric Supply has an opening for a Warehouse Administrator - Inbound at our Upper ... associates around the globe.

New

Capital Electric

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Receiving Associate

Upper Marlboro, MD · On-site

$20 - $22/hr

Could be crossed training in multiple areas of the warehouse including Inbound, Outbound, Wire, and ... associates around the globe.

Colonial Parking

CUSTOMER CARE ASSOCIATE - A

Washington, DC · On-site

$16.50 - $22.75/hr

Customer Care Associate The Customer Care Associate continuously works to improve the level of ... Understands and meets clear inbound work volume; to include calls, email, applications and all ...

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All JobsInbound Associate JobsInbound Associate Jobs in Laurel, MD

Inbound Associate information

See Laurel, MD salary details

$8

$16

$27

How much do inbound associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for inbound associate in Laurel, MD is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.09 per hour, depending on experience, location, and employer.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.
What are the most commonly searched types of Inbound jobs in Laurel, MD? The most popular types of Inbound jobs in Laurel, MD are:
What cities near Laurel, MD are hiring for Inbound Associate jobs? Cities near Laurel, MD with the most Inbound Associate job openings:
Inbound Associate jobs near you

Inbound Warehouse Administrator

Capital Electric

Upper Marlboro, MD • On-site

$24 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Capital Electric Supply has an opening for a Warehouse Administrator – Inbound at our Upper Marlboro, MD, location. This role provides administrative support to warehouse Outbound operations by ensuring accurate documentation, system entry, communication, and follow up. The Warehouse Administrator plays a key role in maintaining inventory accuracy, supporting operational efficiency, and enabling strong service to our branches and customers.


Responsibilities

  • Assist the Receiving Manager with daily receiving administrative activities.
  • Process all receiving paperwork per company standards.
  • Maintain accurate PO, transfer, and delivery records.
  • Schedule carrier deliveries.
  • Create packing slips in Eclipse as needed.
  • Reconcile receiving and transfer reports.
  • Resolve receiving discrepancies with vendors and internal teams.
  • Ensure accurate inbound documentation and follow safety standards
  • Communicate with internal teams and vendors via email and phone


Qualifications

  • Prior warehouse administrative experience.
  • Proficient in Microsoft Office, with working knowledge of Excel.
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple priorities in a fast-paced warehouse environment.
  • Effective written and verbal communication skills.
  • Experience with inventory systems or ERP platforms (Eclipse preferred)
  • MHE (forklift) Experience and/or ability to become MHE certified preferred

Company Description

Capital Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate in Maryland, Virginia, Pennsylvania, West Virginia, North Carolina, South Carolina and Georgia, and are part of the Sonepar group, the world’s #1 electrical distributor with over 46,000 associates around the globe.