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Inbound Associate Jobs in Laurel, MD (NOW HIRING)

Capital Electric

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Receiving Manager

Upper Marlboro, MD · On-site

$84K - $127K/yr

The Receiving Manager oversees all inbound logistics and receiving operations to ensure the ... Lead, train, and develop a team of supervisors, leads, and associates, ensuring clear performance ...

SPS North America

Office Services Associate

Washington, DC · On-site

$18 - $22.75/hr

JOB OVERVIEW The Office Services Associate will focus on Print & Production Services. This ... Process inbound and outbound mail, packages, and interoffice deliveries. * Coordinate with couriers ...

EAB

Entry-Level Associate (Commercial)

Washington, DC · On-site

The Associate will manage inbound and outbound requests, schedule meetings, and prepare team members for interactions with top education leaders. The Associate will also collaborate across the firm ...

Misfits Market

Inventory Associate

Hanover, MD · On-site

$1.2K/wk

The Inventory Associate is responsible for safely and accurately moving products through the ... Works closely with the receiving and quality control teams to unload and verify inbound inventory ...

Misfits Market

Inventory Associate

Hanover, MD · On-site

$1.2K/wk

The Inventory Associate is responsible for safely and accurately moving products through the ... Works closely with the receiving and quality control teams to unload and verify inbound inventory ...

Sonepar Group

Receiving Manager

Upper Marlboro, MD · On-site

$84K - $127K/yr

... associates around the globe. Being "Powered by Difference" means we respect and value diverse ... The Receiving Manager oversees all inbound logistics and receiving operations to ensure the ...

New

Robert Half

Client Team Support Associate

Mclean, VA · On-site

$19 - $22/hr

We are looking for a highly organized Client Team Support Associate to provide administrative ... Provide front-office and administrative support, including answering inbound calls and responding ...

Imperial Dade

Warehouse Associate

Landover, MD · On-site

$22.26/hr

Warehouse Associates select and locate the merchandise, ensure warehouse cleanliness, loading and unloading, inbound/outbound. Fulfills customer orders by using pick tickets or an RF Scanner ...

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All JobsInbound Associate JobsInbound Associate Jobs in Laurel, MD

Inbound Associate information

See Laurel, MD salary details

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How much do inbound associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for inbound associate in Laurel, MD is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.09 per hour, depending on experience, location, and employer.

What are some common challenges faced by inbound associates, and how can they be managed effectively?

Inbound Associates often encounter challenges such as managing high call volumes, handling difficult customer inquiries, and maintaining accuracy while processing orders. To handle these effectively, it’s important to develop strong organizational skills, remain calm under pressure, and utilize available support systems like team leads or knowledge bases. Regular training and open communication within the team also help Inbound Associates stay updated on procedures and improve their problem-solving abilities, contributing to a more positive and efficient work environment.

What is an inbound associate?

Inbound Associates are professionals who handle incoming communications, such as phone calls, emails, or chats, typically in a customer service or call center environment. Their main responsibilities include assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Inbound Associates play a key role in ensuring customer satisfaction by responding efficiently and courteously to requests or concerns. They often work with various systems and tools to track interactions and maintain accurate records.

What is the difference between Inbound Associate vs Customer Service Representative?

AspectInbound AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or office settings handling inbound callsCall centers, retail, or office settings assisting customers via calls or in person
Employer & Industry UsageRetail, telecommunications, e-commerce, and service industriesRetail, banking, telecom, and service sectors
Common Search & ComparisonInbound AssociateCustomer Service Representative

Both roles involve assisting customers, primarily through inbound calls or interactions. Inbound Associates often focus on specific product or service inquiries, while Customer Service Representatives may handle a broader range of customer issues. The skills and credentials required are similar, making these roles closely related in customer support environments.

What are the key skills and qualifications needed to thrive as an inbound associate, and why are they important?

To thrive as an Inbound Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is typically required. Excellent teamwork, communication, and time management skills help you succeed in fast-paced environments. These competencies ensure accurate inventory handling, efficient operations, and smooth workflow within the warehouse.
What are the most commonly searched types of Inbound jobs in Laurel, MD? The most popular types of Inbound jobs in Laurel, MD are:
What cities near Laurel, MD are hiring for Inbound Associate jobs? Cities near Laurel, MD with the most Inbound Associate job openings:
Inbound Associate jobs near you

Receiving Manager

Capital Electric

Upper Marlboro, MD • On-site

$84K - $127K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

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Job description

The Receiving Manager oversees all inbound logistics and receiving operations to ensure the efficient, accurate, and timely flow of goods into the distribution center. This role is responsible for managing inbound scheduling, dock operations, vendor compliance, and coordination with inventory and outbound teams. The Receiving Manager drives process improvements, ensures safety and compliance standards, and leads a team to achieve operational excellence.

Main Job Duties:

  • Oversee daily inbound operations, including scheduling, unloading, receiving, put-away, and inventory reconciliation.
  • Manage dock activities to optimize space, labor, and equipment utilization.
  • Ensure accurate receipt of goods against purchase orders and vendor documentation.
  • Maintain compliance with company policies, safety standards, and regulatory requirements.
  • Partner with procurement, inventory control, and outbound teams to ensure seamless supply chain flow.
  • Develop, implement, and refine standard operating procedures (SOPs) for inbound operations.
  • Analyze inbound metrics (on-time delivery, dock-to-stock cycle time, vendor compliance, etc.) and report performance trends to leadership.
  • Identify and resolve issues related to delayed shipments, damaged goods, or vendor non-compliance.
  • Lead, train, and develop a team of supervisors, leads, and associates, ensuring clear performance expectations and accountability.
  • Support continuous improvement initiatives to reduce costs, improve service, and enhance productivity.

Education/Experience

  • Bachelor’s degree in Logistics, Supply Chain Management, or Experience with process improvement methodologies (lean, six sigma, etc.)
  • 5+ years of experience in warehouse, logistics, or supply chain management, with a focus on inbound operations.
  • Strong knowledge of warehouse management systems (WMS), transportation management systems (TMS), and Microsoft Office Suite.
  • Demonstrated leadership ability with experience managing diverse teams.
  • Excellent problem-solving, organizational, and communication skills.
  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

 

Skills/Knowledge/Abilities:

  • Vendor and carrier relationship management.
  • Strong analytical mindset with data-driven decision-making.
  • Commitment to safety and compliance.
  • Ability to foster teamwork, collaboration, and accountability.

Company Description

Capital Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate in Maryland, Virginia, Pennsylvania, West Virginia, North Carolina, South Carolina and Georgia, and are part of the Sonepar group, the world’s #1 electrical distributor with over 46,000 associates around the globe.