Imse Jobs (NOW HIRING)

JOB DESCRIPTION 

IMSE

Office Manager

Department: Operations

Reports To: Director of Operations

FLSA Status: Exempt

Employment Type: Full-Time

Location: Hybrid - In office a minimum of 3 days per week - Southfield, MI

Date: 08/07/2026

About IMSE

IMSE (Institute for Multi-Sensory Education) is a Structured Literacy curriculum and professional learning company. For 30 years, we've transformed literacy research into action, empowering educators with the knowledge, tools, and support to ensure every child learns to read. Join a team that's changing the story for students and teachers nationwide.

Position Summary

The Office Manager is responsible for overseeing the daily administrative operations of the office to ensure a productive, organized, and efficient workplace. This role manages office supplies, vendor relationships, and facility needs while supporting staff with scheduling, correspondence, and general administrative tasks. The Office Manager also plays a key role in maintaining office policies and procedures, assisting executives with meeting and schedule planning, and serving as a point of contact for internal and external inquiries. Success in this role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment while fostering a positive and collaborative office culture.

Key Responsibilities

• Actively support and embody the Company’s mission and core values through daily actions, behaviors, and decision-making:
• Innovative Mindset – Challenge the status quo and pursue continuous improvement.
• Customer Centered – Focus on delivering value and positive outcomes for customers.
• We Before Me – Collaborate, communicate, and contribute to collective success.
• Accountability – Take responsibility for commitments, performance, and results.
• Manage office supplies inventory and place orders weekly
• Organize and maintain supplies
• Put supplies away when they arrive
• Order supplies for employees across the company and send them directly to remote employees homes
• Receive and sort incoming packages, mail and deliveries, and manage outgoing mail
• Assist Southfield Office Executives with scheduling meetings and office coordination
• Prepare and organize materials for meetings, including agendas, presentations, and minutes as needed
• Communicate with building management regarding any office maintenance issues
• Keep the kitchen organized on a daily basis
• Keep the general office areas, conference room, and supplies room organized
• Periodically order food for office meetings and hosting guests
• Support the planning and execution of company events, meetings, and office functions

Customer Support Responsibilities

• Correspond with customers by email via Zendesk to provide information and solutions about our products and services
• Data entry - Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Collaborate with other departments to resolve customer issues
• Various administrative duties involving IMSE's internal system

Required Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in an office management, administrative, or executive support role.
• Strong organizational and time-management skills, with the ability to prioritize and multitask.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), or Google Workspace, and general office equipment.
• Demonstrated ability to work independently and exercise sound judgment.
• Strong interpersonal skills and a professional, customer-service-oriented demeanor.

Preferred Qualifications

• Associate's or Bachelor's degree in Business Administration or a related field.
• Prior experience supporting executives or senior leadership.
• Experience managing office budgets, vendor contracts, or facilities logistics.
• Familiarity with project management or scheduling software.

Physical Requirements / Work Environment

Select and customize the items below to accurately reflect this role. Remove any that do not apply.

Physical Requirements

• Ability to sit or stand for extended periods.
• Occasionally required to lift and carry office supplies or equipment (up to 25 lbs).

Work Environment

• Primarily works in a standard office environment.
• Ability to operate a computer and standard office equipment for extended periods.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this role.

Benefits

IMSE is proud to offer a competitive benefits package. Details are provided during the offer process and may include:

• 15 PTO days (prorated based on start date, resets each calendar year)
• 14 paid holidays off, including the week off between Christmas and New Year
• Early office closures on Fridays between Memorial Day and Labor Day
• The opportunity to participate in the IMSE group health insurance plan 
• Health Insurance begins on the 1st of the month after your start date at IMSE 
• Opportunity to participate in a health savings account, with company contributions
• Opportunity to purchase other voluntary benefits, including vision, dental, short-term disability, life, and AD&D insurance
• Opportunity to participate in a Dependent Care Flexible Spending Account
• Opportunity to contribute to a 401K savings plan with a discretionary company match