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The Import/Export Specialist is responsible for coordinating international shipments and ensuring compliance with global trade regulations for wireless and IoT device configuration operations. This role manages import/export documentation, customs compliance, device shipping logistics, and coordination with carriers, freight forwarders, customs brokers, and internal operational teams.

The specialist supports the movement of configured wireless devices, SIM-enabled equipment, accessories, and related materials across global markets while ensuring accuracy, efficiency, and compliance with applicable trade and regulatory requirements.

CORE ACCOUNTABILITIES

Import/Export Operations

• Coordinate domestic and international shipments of wireless and IoT devices, components, SIM cards, and

accessories

• Prepare and review shipping documentation including commercial invoices, packing lists, bills of lading, certificates

of origin, and customs declarations

• Ensure import/export compliance with U.S. and international trade regulations, customs requirements, and company

policies

• Coordinate with freight forwarders, customs brokers, carriers, and warehouse partners to ensure timely shipment

delivery and customs clearance

• Monitor shipment status, proactively resolve delays, and communicate updates to internal stakeholders and

customers

• Manage Harmonized Tariff Schedule (HTS) classifications and maintain accurate import/export records

• Support temporary imports, returns, repairs, and international device replacement logistics as needed

• Ensure proper labeling, serialization, and export documentation for configured wireless devices

Wireless Device Configuration Support

• Collaborate with Operations and Device Configuration teams to align shipping schedules with production and

customer delivery timelines

• Verify shipment accuracy for configured devices, customer-specific configurations, and serialized inventory

• Support global deployment projects and customer onboarding activities

• Coordinate international movement of test devices, demo equipment, and engineering samples

Compliance & Quality Responsibilities

• Maintain compliance with trade regulations, export controls, sanctions programs, and customs requirements

• Assist with audits related to import/export compliance, shipping records, and operational processes

• Maintain accurate documentation and records retention in accordance with company and regulatory requirements

• Support continuous improvement initiatives related to shipping accuracy, cost reduction, and operational efficiency

• Participate in root cause analysis and corrective actions for shipment discrepancies or compliance issues

QUALIFICATIONS

Required Qualifications

•Associate’s or Bachelor’s degree in Supply Chain, International Business, Logistics, Business Administration, or related field preferred

•2–5 years of experience in import/export operations, logistics, supply chain, or international shipping

•Experience supporting electronics, wireless devices, IoT hardware, or technical products preferred

•Knowledge of international shipping documentation, customs procedures, Incoterms, and HTS classifications

•Familiarity with export compliance regulations and trade documentation requirements

•Strong organizational skills and attention to detail

•Ability to manage multiple priorities in a fast-paced operational environment

•Proficiency with Microsoft Office Suite, particularly Excel

Preferred Qualifications

•Experience working with freight forwarders, customs brokers, and global carriers

•Knowledge of wireless devices, SIM provisioning, or electronics manufacturing environments

•Experience with ERP, WMS, or logistics management systems

•Certified Customs Specialist (CCS) or related trade certification preferred

•Familiarity with ISO quality systems or regulated operational environments

Key Skills

•International logistics coordination

•Regulatory compliance

•Attention to detail

•Problem-solving

•Communication and collaboration

•Process improvement

•Time management

•Customer focus

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORK ENVIRONMENT

•Office, warehouse, or device operations environment

•Frequent coordination with global suppliers, logistics providers, and internal operations teams

•Fast-paced environment supporting customer delivery timelines and international shipments

•May require occasional after-hours support for international shipment issues or deadlines

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.

VISION To be the trusted global leader in IoT Connectivity Solutions for over 100,000,000+ connected devices, enabling a smarter, more connected world for all. MISSION To empower our customers to deliver transformative solutions that deliver impactful outcomes to the communities and customers they serve.

KORE VALUES Customer Obsession We earn trust through deep understanding and relentless commitment. We earn the trust of our customers and aim to delight them through our solutions – we want to be loved by our customers. Be the Spark We lead with energy, creativity, and urgency. We don't wait for change – we ignite it. We listen, engage, and encourage others to participate. Own the Outcome We take accountability seriously – delivering on our promises to customers, teammates, and ourselves. We finish what we start. We think like owners and we’re frugal where it makes sense. Grit & Positivity We face challenges head-on – with resilience, optimism, and determination. We look at these situations as an opportunity to create a positive outcome. When we make a commitment, we deliver. We challenge those in a respectful way that do not meet their commitments. Challenge. Debate. But Be Human. We speak up, question assumptions, and challenge ideas – not people. We aim for the best outcomes through respectful, direct, and open dialogue, keeping in mind we’re all on the same team.

KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.