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Implementation Manager Jobs in Alberta (NOW HIRING)

Clio

Senior Implementation Consultant

Calgary, AB · On-site

We are currently seeking a Senior Implementation Manager to join our Customer Success team in Burnaby, Toronto or Calgary. We are looking for a dynamic and skilled Senior Implementation Manager to ...

Emerald Associates Inc.

We take a best\-of\-breed, highly integrated and automated approach to project management ... You take a hands\-on leadership role designing and implementing short and longterm project and ...

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Implementation Manager information

How much does an implementation manager make?

The average salary for an implementation manager in the United States is approximately $85,000 to $120,000 per year, depending on experience, industry, and company size. Salaries can vary based on location, with higher pay often found in major metropolitan areas, and may include bonuses or benefits. Strong project management skills and certifications like PMP can influence earning potential.

What are the key skills and qualifications needed to thrive as an Implementation Manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

How does an Implementation Manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

What does an Implementation Manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is the role of an implementation manager?

An implementation manager oversees the deployment of new systems, processes, or products within an organization. They coordinate cross-functional teams, develop project plans, and ensure timely delivery while managing client expectations and resolving issues during the implementation process.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

What Is an Implementation Manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

How much does a JP Morgan implementation manager make?

Implementation Managers at JP Morgan typically earn between $80,000 and $130,000 annually, depending on experience, location, and specific responsibilities. Compensation may also include bonuses and benefits, with higher salaries often associated with advanced certifications and project management skills.

How much does an implementation project manager make in the US?

Implementation managers in the US typically earn an average salary between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills and certifications can earn higher compensation, often including bonuses and benefits.
More about Implementation Manager jobs
What are the most commonly searched types of Implementation jobs in Alberta? The most popular types of Implementation jobs in Alberta are:
What are popular job titles related to Implementation Manager jobs in Alberta? For Implementation Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Implementation Manager jobs in Alberta look for? The top searched job categories for Implementation Manager jobs in Alberta are:
What cities in Alberta are hiring for Implementation Manager jobs? Cities in Alberta with the most Implementation Manager job openings:
Implementation Manager jobs near you
Infographic showing various Implementation Manager job openings in Alberta as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution.

Senior Implementation Consultant

Clio

Calgary, AB • On-site

Full-time

Medical, Dental, Vision

Posted 13 days ago

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.Summary:

We are currently seeking a Senior Implementation Manager to join our Customer Success team in Burnaby, Toronto or Calgary.

We are looking for a dynamic and skilled Senior Implementation Manager to join our team who brings not only exceptional Project Management expertise but also a passion for delivering outstanding customer experiences. As our ideal candidate, you thrive in customer interactions and helping customers achieve their goals.
You will be responsible for providing comprehensive implementation delivery services to Clio's highest value customers, ensuring seamless integration and utilization across our products. You will play a critical role in optimizing Clio's customer implementation experience, fostering adoption through adept change management, managing executive stakeholders, and ensuring successful launch of Clio for new customers.
This position requires a strong project management mindset, experience providing training, exceptional communication and organization skills, and a deep understanding of the needs of legal professionals.

What your team does:

Our Customer Success team is hyperfocused on providing an exceptional experience to Clio customers. We are a dedicated team who enjoy what we do and are serious about making a positive impact on our customers' businesses. Our team members are smart, engaged, resourceful and driven. They lean into our values by thriving as a team, approaching situations with optimism and a solutions-oriented, human-centered mindset to help each other and help our customers win.


What you'll work on:

  • Own the coordination of with Clio's partner network, Clio internal teams (Onboarding, Migrations, CSMs, Product, etc.) and Clio customers during Implementation to provide frictionless implementation to Clio's customers.

  • Develop comprehensive project plans outlining scope, goals, deliverables, timelines, success criteria, and resource requirements to successfully complete the implementation.

  • Identify potential risks during implementation and proactively develop mitigation strategies to resolve issues that may impact a successful launch and firm adoption.

  • Facilitate clear and effective communication through regular status updates, reports and presentations to our implementation team members, external stakeholders, and executives.

  • Forge and nurture customer relationships as a trusted advisor during their implementation and adoption journey, upholding the highest standards of professionalism and customer service in every interaction.

  • Skillfully navigate adjustments to implementation scope, schedule, costs, and escalations by meticulously documenting, securing approval, and communicating changes to stakeholders.

  • Continuously assess, evaluate, and propose enhancements to implementation services based on customer needs, feedback and sales performance.

  • Aggregate insights and champion customer feedback among internal and external stakeholders to actively improve our product.

  • Collaborate with our Sales team and prospects to position the value of implementation consulting and assist with closing opportunities.

What you may have:

  • Bachelor's degree in a relevant field or equivalent practical experience

  • 2+ years of complex project management experience, enterprise Onboarding experience, Customer Success experience and/or implementation consulting

  • Proven experience with change management and new process roll-out contributing to the development of the Implementation function at Clio

  • Proven experience in developing project plans to successfully launch customers with new products, ideally within the legal software or enterprise technology industry

  • Genuine empathy, strong interpersonal skills and ability to make customers and implementation stakeholders feel appreciated and valued

  • Excellent negotiation, presentation, problem solving, and decision making skills, with the ability to build rapport and influence customers

  • Proficiency in configuring and customizing software solutions and integrations to align with customer requirements

  • Ability to work independently and manage multiple priorities in a fast-paced environment while exercising good independent professional judgment

Serious bonus points if you have:

  • Ability to design and build implementation plans in various project management / collaboration tools

  • Certification in project management (e.g., PMP, PRINCE2) is a plus

  • Strong strategic thinking and analytical skills, with the ability to identify customer preferences

  • Willingness to travel to customer onsite locations as needed

  • A strong understanding of cloud-based legal technologies together with a demonstrated understanding of the legal industry and the needs of legal professionals

This role is a backfill for an existing position.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.

  • Flexible time off policy, with an encouraged 20 days off per year.

  • $2000 annual counseling benefit

  • RRSP matching and RESP contribution

  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $103,800 to $122,100 to $140,400 CAD. There are a separate set of salary bands for other regions based on local currency.


*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture atclio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

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