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Implementation Manager Jobs in Calgary, AB (NOW HIRING)

Payworks Inc.

Implementation Specialist

Calgary, AB · Hybrid

Payworks is a leading workforce management solutions provider and multi-year winner of the Canada ... DOING RIGHT BY PEOPLE - IT'S WHAT WE DO As an Implementation Specialist, you will deliver a ...

Irth Solutions

Implementation Consultant

Calgary, AB · On-site +1

CA$140K/yr

Our solutions are unparalleled within the pipeline integrity management software space. The special ... We are looking for a full-time Pipeline Integrity Engineer to work as an Implementation Engineer ...

Wood Plc

Project Manager/ Capture Manager

Calgary, AB · On-site

Develop & implement client engagement & business development plans for the pursuit of Energy Transition projects. * Manage all project budgets, cost plans, capital cost budgets, capital expenditure ...

Cochrane Toyota

Sales Manager

Cochrane, AB · On-site

Develop and implement monthly and quarterly sales strategies to meet departmental goals and maximize profitability. * Manage CRM processes to ensure all leads are being handled promptly and ...

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Implementation Manager information

See Calgary, AB salary details

$39K

$84.7K

$132.5K

How much do implementation manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for implementation manager in Calgary, AB is $84,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries can be higher, especially for those with certifications or specialized skills in project management tools like PMP or Agile methodologies.
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Implementation Manager jobs near you
Infographic showing various Implementation Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $84,745 per year, or $40.7 per hour.

Senior Customer Success & Implementation Manager

Calgary, AB • Remote

The Learning Network (TLN)
1 - 10 employees
Learn more about The Learning Network (TLN)external

Full-time

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description


About TLN
TLN helps organizations transform workplace learning through modern learning technology and expert support. We partner with customers across their entire journey, from implementation and onboarding through adoption, growth, and long-term success.
As our business grows and customers transition to our next-generation platform, we're investing in a world-class Customer Success function. This is an opportunity to join at a pivotal stage, helping shape processes, influence customer outcomes, and play a key role in building the future of customer success at TLN.
If you thrive in a role that combines relationship management, project leadership, strategic thinking, and customer advocacy, you'll find meaningful work and significant growth opportunities here.
Profile
We're looking for someone who combines customer relationship management, project leadership, and consultative problem-solving to deliver exceptional customer experiences.
This role owns the customer journey after the sale, including implementation, onboarding, adoption, executive stakeholder management, customer health, success planning, renewals and expansion opportunities.
Must-Have Qualifications
To be considered for this role, you must have:
  • 5+ years of experience in Customer Success, Professional Services, Customer Implementation, Client Delivery, or SaaS Account Management.
  • Experience leading software, LMS, HRIS, or enterprise SaaS implementations from kickoff through launch.
  • Experience building and managing implementation plans, project timelines, milestones, risks, and stakeholder communications.
  • Experience managing enterprise or mid-market customer relationships throughout onboarding, adoption, and ongoing success.
  • Experience developing customer success plans and driving platform adoption, engagement, and business outcomes.
  • Experience conducting Executive Business Reviews (EBRs/QBRs) and presenting to Director, VP, or executive-level stakeholders.
  • Experience monitoring customer health and using adoption, usage, engagement, satisfaction, or renewal metrics to identify risks and opportunities.
  • Proven ability to manage multiple customer implementations and priorities simultaneously.
  • Strong change management, communication, and stakeholder management skills.
  • Experience supporting customer retention, renewals, and account growth initiatives.
  • Must reside in Canada or the USA.
You'll likely have:
  • A consultative mindset, focused on understanding customer business goals and recommending solutions that drive meaningful outcomes.
  • A collaborative approach and the ability to work cross-functionally with Sales, Product, Support, and other internal teams.
  • An interest in helping shape and grow a Customer Success function within a growing organization.
  • Experience within Learning Technology, LMS, HR Tech, EdTech, or Enterprise SaaS environments.
Primary Responsibilities
Customer Implementation & Platform Migration
  • Lead customers through the transition from TLN's legacy learning platform to our new platform, serving as the primary customer contact throughout the implementation.
  • Develop and manage implementation plans, project timelines, milestones, customer communications, and risk mitigation strategies.
  • Facilitate discovery sessions, project kickoffs, implementation workshops, status meetings, and executive updates.
  • Guide customers through change management, onboarding, training, and adoption activities to ensure a successful transition.
Customer Success & Strategic Partnership (Operational/Functional)
  • Build trusted relationships with customer stakeholders and serve as their strategic advisor throughout the customer lifecycle.
  • Translate customer business objectives into implementation and success plans that deliver measurable value.
  • Recommend best practices that improve platform adoption, engagement, and overall learning outcomes.
  • Proactively identify risks, remove roadblocks, and help customers solve business challenges not just technical issues.
Cross-Functional Leadership
  • Coordinate cross-functional teams across Product, Sales, Support, and other internal stakeholders to deliver successful customer outcomes.
  • Monitor implementation progress, customer health, and project milestones, ensuring customers remain informed and projects stay on schedule.
  • Capture customer feedback and identify opportunities to improve implementation processes and the overall customer experience.
Success in Your First Year
In your first year, you will:
  • Successfully lead multiple customer platform migrations from planning through launch.
  • Build strong, trusted relationships with key customer stakeholders.
  • Develop repeatable implementation templates, processes, and best practices that. improve scalability.
  • Increase customer adoption and satisfaction through effective onboarding and strategic guidance.
  • Contribute to the evolution of TLN's Customer Success function and help establish a foundation for future growth.
What We Offer
  • Competitive salary:  $80,000-$100,000 CAD
  • Remote-First Culture: Work from home with flexible daily hours
  • Flexible Vacation: Take the time you need to recharge
  • Comprehensive Health Plan: Full medical benefits starting within your first 3 months
  • Healthcare Spending Account (HCSA): Extra tax-free dollars for your unique wellness needs (Canada), varies based on package selected in the USA
  • Employee Assistance Program (EAP): Confidential 24/7 mental health and wellness support
  • Stay Connected: $100 monthly stipend ($1200/year) for your phone and internet bills

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