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Client Implementation Project Manager Jobs in Calgary, AB

Colliers Project Leaders

Project Manager

Calgary, AB

You have a knack for building strong and trusting client relationships, leading projects across ... Manage all stakeholders including both clients and consultants * Ensure that client expectations ...

HDR

Senior Project Manager

Calgary, AB

Plan, direct and manage all aspects of the work of multi-disciplinary teams on small, medium and ... client markets with complex and involved project approvals and implementation processes * PMP ...

KLS Earthworks

Project Manager

Rocky View County, AB · On-site

Proactively address project challenges and implement solutions that support project success and client satisfaction. Safety & Risk Management * Promote and support KLS's commitment to safety ...

KLS Earthworks

Project Manager

Rocky View County, AB · On-site

Proactively address project challenges and implement solutions that support project success and client satisfaction. Safety & Risk Management * Promote and support KLS's commitment to safety ...

KLS Earthworks

Project Manager

Rocky View County, AB · On-site

Proactively address project challenges and implement solutions that support project success and client satisfaction. Safety & Risk Management * Promote and support KLS's commitment to safety ...

BEUMER Group

Project Manager

Calgary, AB · On-site

Process oriented and able to implement project management processes based on PMO standards. * Skilled project manager with cross-cultural understanding and good interpersonal, communication and ...

AES Engineering

Project Manager

Calgary, AB · On-site

... client relationships. Monitor project performance, identify risks, and implement solutions to ... Demonstrated experience managing electrical engineering projects through all phases of design and ...

AES Engineering Ltd

Project Manager

Calgary, AB

... client relationships. Monitor project performance, identify risks, and implement solutions to ... Demonstrated experience managing electrical engineering projects through all phases of design and ...

Vista Projects Limited

Project Manager

Calgary, AB · On-site

... the client. Project Managers at Vista are required to be informed about the details of the scope ... Coordinating aspects of change management and ensuring its effective implementation: trends, scope ...

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Client Implementation Project Manager information

What are the key skills and qualifications needed to thrive as a client implementation project manager?

To thrive as a Client Implementation Project Manager, you need strong project management skills, a solid understanding of implementation processes, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with project management software (like Jira, Asana, or MS Project), CRM systems, and certifications such as PMP or PRINCE2 are highly valuable. Exceptional communication, problem-solving, and stakeholder management skills set top performers apart. These skills ensure smooth client onboarding, timely delivery, and high client satisfaction throughout complex implementation projects.

What does a client implementation project manager do?

A client implementation project manager oversees the process of deploying products or services to clients, coordinating between internal teams and clients to ensure timely and successful delivery. They manage project timelines, scope, and resources, often using project management tools, and communicate progress to stakeholders. Their role ensures that client requirements are met and that the implementation aligns with contractual agreements.

What is a client implementation project manager?

A Client Implementation Project Manager is responsible for overseeing the onboarding and integration process for new clients within a company. They coordinate cross-functional teams, manage timelines, and ensure that client requirements are met efficiently and effectively. Their main goal is to deliver a seamless transition for the client, from initial engagement through to the full deployment of products or services. This role requires strong project management, communication, and problem-solving skills, as well as the ability to handle multiple projects simultaneously.

What is the difference between Client Implementation Project Manager vs Customer Success Manager?

AspectClient Implementation Project ManagerCustomer Success Manager
Primary FocusImplementing products/services for clients, ensuring project deliveryMaintaining client relationships, ensuring ongoing satisfaction
Work EnvironmentProject-based, cross-functional teams, deadlines-drivenRelationship management, account growth, support
Required SkillsProject management, technical knowledge, communicationCustomer service, communication, problem-solving

The Client Implementation Project Manager primarily focuses on executing and delivering projects to clients, ensuring timely and successful implementation. In contrast, the Customer Success Manager concentrates on building long-term relationships, ensuring client satisfaction, and fostering account growth. While both roles require strong communication skills, the implementation manager is more project-oriented, whereas the success manager emphasizes ongoing client engagement.

What are some common challenges faced by client implementation project managers during the onboarding process?

Client Implementation Project Managers often encounter challenges such as managing complex client expectations, aligning internal resources, and meeting tight deadlines. Coordinating cross-functional teams—including sales, IT, and customer support—requires clear communication and proactive problem-solving. Navigating differences in client workflows or technical requirements can also be demanding, but successful project managers rely on solid planning and adaptability to ensure smooth implementation and client satisfaction.

How much does a client implementation project manager make in the US?

A client implementation project manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries may also include bonuses and benefits, and roles often require strong project management skills and familiarity with tools like MS Project or Jira.
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Client Implementation Project Manager jobs near you

BILINGUAL PROJECT MANAGER, ENTERPRISE ONBOARDING (HYBRID)

GreenShield

Calgary, AB • Hybrid

Other

Re-posted 25 days ago

Job description

The Project Manager, Enterprise Onboarding, is a client and advisor-facingrole that works closely with and directly supporting all lines of business -including Insurance, Administration and Health - in the onboarding andimplementation of new business. This is an important role that develops andexecutes project plans designed to onboard new clients / plan sponsors andpartners of varying sizes and complexity. This role plays a critical role inensuring that new clients/advisors are onboarded in accordance with our servicedelivery model and quality standards, while delivering a positive and impactfulcustomer experience. The Project Manager also leads business or strategicprojects as required and supports with procurement activities, by providingsupport on RFPs and proposals as well as participating in finalistpresentations. This position reports to the PMO Manager, Enterprise Onboarding.

  • Works with various internal teams to configure/adapt solutions for non-standard implementations
  • Develops and executes implementation project plans to meet the specific requirements of each sale and does so in partnership with internal and external stakeholders.
  • Manages overall project governance including stakeholder communication, meeting cadence, meeting facilitation, project documentation, status reporting and risk mitigation.
  • Coordinates internal and external resource requirements and monitors deliverables.
  • Adjust plans and communication accordingly to achieve desired outcomes.
  • Ensures implementation project documents are complete, current and managed in accordance with established procedures.
  • Manages multiple projects simultaneously and acts as back up to other Project Managers
  • Coach business resources and other project managers on the processes, tools and responsibilities required to deliver successful client projects.
  • Delivers projects on time and monitors client feedback
  • Develops test/quality plans to ensure client expectations and scope of work is delivered
  • Builds and fosters cooperative and productive relationships with team members, internal/external stakeholders, and customer contacts while representing the interests of GreenShield.
  • Works proactively to limit and or diffuse escalations, escalates issues accordingly to mitigate risk and client disruption
  • Interacts with the Management Team to ensure results are achieved.
  • Participates in special projects such as responding to RFPs for new business opportunities and other sales related initiatives (e.g., business case creation).
  • Participates in finalist presentations to secure new business when required, acting as GS ambassador and provides confidence to new customers on implementation approach.
  • Guides stakeholders and manages expectations with respect to Standard Service Delivery Guidelines.
  • Participates in continuous improvement by reviewing client feedback, outcomes and best practices to evolve processes and services.
  • Other duties as assigned.

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