Implementation Account Manager Jobs in Tennessee

IntroductionAt Dobbs Truck Group, a part of our mission is to create relationships and a healthy work environment for our employees. We are always looking for qualified, customer-oriented individuals at Dobbs Truck Group.

Overview

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

General Job Description

The Dedicated Account Manager is responsible for managing, retaining, and expanding assigned fleet, regional, and strategic customer accounts, driving profitable revenue growth through increased penetration of parts, service, body shop, and mobile maintenance offerings.

This role serves as the primary relationship owner for existing accounts and is accountable for maximizing share of wallet, strengthening customer loyalty, and ensuring consistent execution across all locations through close partnership with Parts, Service, Body Shop, Mobile, and Operations teams.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Responsibilities

Account Ownership and Retention

• Serve as the primary point of contact and relationship owner for assigned accounts.
• Build and maintain strong relationships with fleet managers, maintenance leaders, operations teams, procurement, and executive stakeholders.
• Maintain a deep understanding of each customer’s business, fleet composition, maintenance strategy, and operational needs.
• Drive high levels of customer satisfaction, retention, and long-term partnership.

Account Growth and Penetration

• Expand parts, service, body shop, and mobile maintenance sales within existing accounts.
• Increase share of wallet across locations, product lines, and service offerings.
• Identify and develop expansion opportunities within current accounts, including new units, locations, and service categories.
• Support onboarding and ramp up of new business secured through national or external sales efforts. 

Account Planning and Performance Management

• Develop and execute structured account plans focused on retention, growth, and profitability.
• Conduct regular business reviews to evaluate performance, identify gaps, and align on future opportunities.
• Track account performance against targets and implement corrective actions when needed.
• Coordinate internal resources to support multi location or complex accounts.

Internal Coordination and Execution

• Partner with Parts, Service, Body Shop, Mobile, and Operations teams to ensure consistent service delivery.
• Translate customer expectations into clear internal actions and follow through on commitments.
• Address and resolve service issues, escalations, and operational challenges in a timely manner.
• Ensure alignment between customer expectations and branch level execution.

Pricing and Profitability Management

• Maintain disciplined pricing practices aligned with company standards.
• Monitor gross profit performance across assigned accounts.
• Balance revenue growth with sustainable margin performance. 
• Identify and address inefficiencies or behaviors that negatively impact profitability.

Pipeline and CRM Management

• Maintain accurate and up to date CRM data including account activity, opportunities, and pipeline.
• Track account interactions and opportunity progression.
• Forecast revenue and provide visibility into account performance. 
• Use data to drive decisions and improve account strategy.

Key Performance Indicators

• Account retention rate.
• Revenue growth within existing accounts.
• Share of wallet expansion. 
• Gross profit dollars and margin performance.
• Parts and service sales growth.
• Mobile service and preventative maintenance adoption.
• Pipeline development within assigned accounts.
• Forecast accuracy.
• CRM compliance and data integrity.

Requirements