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Implementation Account Manager Jobs in Tennessee

smp

Strategic Account Manager

Memphis, TN

The Strategic Account Manager is responsible for managing customer account daily activities and ... Implement, sustain, and communicate SMP and customer KPI's * Service Level Execution - Understand ...

HubSync

Client Account Manager

Nashville, TN · On-site

... with Sales, Implementation, Support, andProductso every client sees measurable value from the ... Key Responsibilities Account Ownership & Relationship Management * Operate as the lead relationship ...

Abbott

Implementation Project Manager

Nashville, TN · Remote

The Implementation Project Manager functions as a laboratory project and account manager to facilitate implementations, build the product value with existing customers to minimize declining business ...

Abbott

Implementation Project Manager

Nashville, TN · Remote

The Implementation Project Manager functions as a laboratory project and account manager to facilitate implementations, build the product value with existing customers to minimize declining business ...

Southwestern Companies

Account Manager I

Nashville, TN · On-site

The Account Manager I is responsible for managing all post-sale servicing for assigned sales agents ... Proactively monitor book health, notify agents of account trends or risk concerns, and implement ...

Thompson Machinery

Strategic Account Manager

Memphis, TN · On-site

$500K/yr

Oversee the negotiations of major rental sales opportunities. * Assist Cat National Account Manager with growth, implementation, and all other customer related issues. * Schedule quarterly meetings ...

corpay

Key Account Manager

Brentwood, TN · Hybrid

Account Managers are assigned a portfolio of customers and are responsible for understanding and ... Developing and implementing a strategic growth plan for your clients based on contract ...

corpay

Key Account Manager

Brentwood, TN · Hybrid

Account Managers are assigned a portfolio of customers and are responsible for understanding and ... Developing and implementing a strategic growth plan for your clients based on contract ...

RevSpring Inc

Key Account Manager

Nashville, TN · On-site

Key Account Manager Location: Nashville, TN Job Id: 1283 # of Openings: 1 Key Account Manager ... Partner with Product, Support, Implementation, and Operations to address customer needs and ...

RevSpring Inc

Key Account Manager

Nashville, TN · On-site +1

Key Account Manager Position Summary The Key Account Manager is a strategic partner to RevSpring ... Implementation, and Operations to address customer needs and feedback. Strategic Account Oversight ...

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Implementation Account Manager information

What is an implementation account manager?

An Implementation Account Manager is a professional responsible for overseeing the onboarding and successful setup of new clients or accounts for a company’s products or services. They act as a liaison between clients and internal teams, ensuring smooth integration, addressing client needs, and resolving any issues that arise during the implementation process. Their goal is to ensure clients experience a seamless transition and are satisfied with the company’s solutions, setting the stage for long-term relationships.

What are the key skills and qualifications needed to thrive as an implementation account manager?

To thrive as an Implementation Account Manager, you need strong project management, client relationship, and problem-solving skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, project management tools like Asana or Trello, and data analysis systems is commonly required. Exceptional communication, organization, and adaptability help you manage client expectations and navigate changing project requirements. These abilities are crucial for ensuring successful client onboarding, smooth solution deployment, and sustained client satisfaction.

How does an implementation account manager typically collaborate with cross-functional teams during a client onboarding project?

Implementation Account Managers regularly coordinate with sales, product, technical support, and customer success teams to ensure a seamless client onboarding experience. They serve as the main point of contact, translating client requirements into actionable tasks for internal teams, and troubleshooting any issues that arise. Effective communication and project management are essential, as the role involves balancing client expectations with internal capabilities and timelines. Successful collaboration not only ensures a smooth implementation but also sets the foundation for long-term client satisfaction.

What is the difference between Implementation Account Manager vs Customer Success Manager?

AspectImplementation Account ManagerCustomer Success Manager
Primary FocusOnboarding and implementing products/services for new clientsOn ongoing client retention and satisfaction
Work EnvironmentProject-based, often during initial deploymentRelationship management over time
Required CredentialsRelevant industry certifications, technical knowledgeCustomer service, communication skills
Employer & Industry UsageTech, SaaS, IT servicesTech, SaaS, consulting

While both roles involve client interaction, Implementation Account Managers focus on deploying products and ensuring successful onboarding, whereas Customer Success Managers work to maintain long-term client relationships and satisfaction. Understanding these differences helps in choosing the right career path or job search focus.

What type of implementation account manager makes the most money?

Implementation account managers with specialized skills in complex software systems, project management, and certifications such as PMP or Six Sigma tend to earn higher salaries. Those working in industries like technology, finance, or healthcare, and managing large or enterprise clients, also typically earn more due to increased responsibility and scope.

What are popular job titles related to Implementation Account Manager jobs in Tennessee?

For Implementation Account Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Implementation Account Manager jobs in Tennessee look for?

The top searched job categories for Implementation Account Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Implementation Account Manager jobs?

Cities in Tennessee with the most Implementation Account Manager job openings:

Implementation Account Manager jobs near you
Infographic showing various Implementation Account Manager job openings in Tennessee as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution.

Account Manager

Chattanooga, TN • On-site

Plus One an Optum Company
See more jobs at Plus One an Optum Companyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

If you are not a current Workplace Well-being Team Member please CLICK HERE to view and apply to our current openings.
We are looking for a Account Manager to support a high-profile client across multiple locations. This full-time, on-site position is based in Chattanooga, TN and will serve as a key partner in delivering exceptional client and workforce support.
Job Overview:
As Account Manager, you will manage and direct all operations, staffing, expense and revenue goals of an on-site program, in addition to direct management of Site Leaders or Health Promotion Specialists from other locations of the same client.
You'll take on a key role in the marketing, promotion, planning and staffing of all programs at sites under your supervision, and support your direct Site Leaders and Health Promotion Specialists in executing programs at their respective locations. You will also act as a bridge between Workplace Well-being and the Client's supervising department. Although you'll spend less time on the site floor than the rest of the staff, you'll still maintain a high profile with both staff and members.
What you will do:
  1. Assist the Service Delivery leader in implementing the client's established wellness vision and strategies that will result in improving the health and resiliency of the employee population.
  2. Coordinate marketing and communication efforts with the Site Leader and Health Promotion Specialist at all client locations under your supervision to ensure adherence to the client's branding requirements and communication protocols.
  3. Leverage outstanding leadership skills to guide each Site Leader and their professional staff to provide exceptional customer service to meet and exceed client expectations
  4. Establish high level relationships with Facilities/Building Services and other key operational units to ensure efficient responsiveness to all site's facility needs
  5. Develop performance goals for self, Site Leaders, Health Promotion Specialists and other professional staff that focus on KPIs and ancillary services. Conduct weekly meetings with Site Leaders and Health Promotion Specialists (as well as your own on-site management team; i.e. Directors and Assistant Managers) to ensure that they remain on target for revenue goals, action plans and upcoming programming.
  6. Provide weekly, monthly and quarterly reports to the Service Delivery leader outlining revenue, utilization, penetration, retention and any other pertinent operational details of sites within your supervision.
  7. Work with the Service Delivery leader to manage all site operating budgets.
  8. Work with the corporate team and the Service Delivery leader on short- and long-term strategic planning for the client's sales and marketing, staffing, programming, facilities, equipment and more.

On-Site Responsibilities
  1. Manage payroll and accounts payable and receivable, provide accurate and timely information to Client departments as appropriate.
  2. Manage primary human capital responsibilities which include, hiring, coaching, motivating, scheduling, training, developing, evaluating, assigning projects and workload to and, when necessary, terminating staff.
  3. Implement and follow all Workplace Well-being and Client policies and procedures, as outlined in the Team Member Manual.
  4. Respond to member suggestions, concerns and complaints in a timely, professional and consistent manner, providing the gold standard in customer service, and ensure all staff deliver the same gold standard. (If you can't do so yourself, take the initiative to find another team member who can.)
  5. Help staff feel fully integrated into the Workplace Well-being culture by incorporating its mission, values and hospitality vision into everyday activities, making it a nice place to work.
  6. Encourage staff to pursue advanced training, development and growth opportunities, and to apply for eligible job opportunities within Workplace Well-being.
  7. Recognize staff for individual and team achievements.
  8. Direct the professional staff in coordinating and running member orientations, onboarding and testing, as well as programs, contests and activities.
  9. Maintain thorough knowledge of all site offerings, and refer members to other Workplace Well-being programs, products and services or Client vendor partners as needed.
  10. Knowledge of local competition, and ability to identify ways of maintaining competitive advantage against it.
  11. Ensure that staff is actively prospecting and generating new leads.

What we are looking for:
  • A current and active Workplace Well-being team member.
  • Bachelor's degree in related field (e.g. health science, health promotion, business administration, etc.)
  • Three to five years of management experience, with two to three years of experience as a Site Leader or comparable.
  • Thorough industry knowledge and the ability to skillfully interact, engage and network with all clients, guests and participants
  • Excellent multi-tasking, time management, problem-solving, organizational and follow-up skills.
  • A thorough knowledge of financial reporting, including budgeting, forecasting and strategic business planning
  • Prior experience in corporate fitness or spa setting
  • Ability to communicate professionally and appropriately with clients and guests
  • Effective and engaging public speaking skills
  • Current CPR/AED and First Aid certification
  • Competence with Microsoft Suite (Word, Excel, Power Point, Outlook) and finance/payroll systems

About Us:
Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. These services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.
Perks of working at Plus One, an Optum company*:
Health and financial:
  • Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
  • Dental and Vision coverage plans
  • 401(k) Retirement & Savings Plan
  • Life Insurance (team member, spouse and dependents)
  • Short and Long Term Disability Plans
  • Accident & Critical Illness Insurance
  • Transportation and Parking Plans
  • Paid parental leave

Well-being:
  • Paid time off
  • Wellness rewards program
  • Free memberships to various fitness facilities and wellness subscriptions
  • 24/7 health and wellness support through the Employee Assistance program
  • Entertainment and consumer discounts
  • Inclusion and Belonging Council

Growth and development:
  • Free professional development courses through internal learning management systems
  • Discounted certifications through industry leading agencies
  • Free CPR/AED certifications
  • Free continuing education courses and credits
  • Employee Referral Reward program

*Please note, some of the benefits listed above are only available to team members who work full time hours.
Equal opportunity statement
Plus One, an Optum company, is committed to a policy of non-discrimination and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status, or any other characteristic protected by law.
Plus One is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Pay is based on several factors including, but not limited to, local labor markets, education, work experience, certifications, geographic differentials, and other business and organizational needs. In addition to the annual salary, Plus One offers a comprehensive benefits package (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. The annual salary for this position ranges from $74,000 - $84,000. Plus One, an Optum Company, adheres to all federal, state, and local minimum wage laws as applicable.

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