Systems Administrator
Holland, MI · On-site +1
... ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard ... Position Overview System Administrators provide remote support across diverse, multi-tenant ...
Systems Administrator
Holland, MI · On-site +1
... ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard ... Position Overview System Administrators provide remote support across diverse, multi-tenant ...
Systems Administrator
Holland, MI · On-site +1
... ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard ... Position Overview System Administrators provide remote support across diverse, multi-tenant ...
Systems Administrator
Holland, MI · On-site +1
... ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard ... Position Overview System Administrators provide remote support across diverse, multi-tenant ...
Solution Architect
Royal Oak, MI · On-site +1
$58.75 - $77.50/hr
Join our diverse team and ignite your potential in a growing, innovative environment! Inclusion is ... Flexible work - hybrid or remote work with modern workspaces available * Health, Dental and Vision ...
Solution Architect
Royal Oak, MI · On-site +1
$58.75 - $77.50/hr
Join our diverse team and ignite your potential in a growing, innovative environment! Inclusion is ... Flexible work - hybrid or remote work with modern workspaces available * Health, Dental and Vision ...
Ignite Remote information
What are some common challenges faced by employees working in an Ignite Remote role, and how can they be addressed?
One common challenge in an Ignite Remote role is maintaining effective communication and collaboration with team members who are distributed across different locations and time zones. To overcome this, employees often rely on a suite of digital tools, such as video conferencing, project management platforms, and instant messaging apps, to stay connected and ensure transparency. Another challenge is managing work-life balance, as remote roles can blur the boundaries between personal and professional time; setting clear schedules and dedicated workspaces can help. Proactively reaching out for feedback and participating in virtual team activities also fosters engagement and a sense of belonging.
What is the difference between Ignite Remote vs Customer Support Specialist?
| Aspect | Ignite Remote | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; technical certifications | High school diploma; customer service training |
| Work Environment | Remote, tech-focused | Remote or on-site, customer service setting |
| Industry Usage | Telecommunications, tech services | Retail, tech, service industries |
| Common Search Intent | Technical remote roles, remote tech support | Customer service jobs, remote support roles |
Ignite Remote typically involves technical support roles requiring specific certifications and a focus on remote tech services. Customer Support Specialist roles are broader, often emphasizing customer interaction and service skills. Both roles are remote but differ in technical complexity and industry focus.
What is an Ignite Remote job?
An Ignite Remote job typically refers to a remote position offered by Ignite, a company or organization that hires employees to work from home or any location outside of a traditional office setting. These jobs can range from technical roles like software development to customer service, marketing, or project management. Working remotely with Ignite allows employees to have flexible schedules and maintain a better work-life balance, while contributing to the company's goals from anywhere with an internet connection. Applicants usually need a reliable computer, stable internet, and strong self-management skills to succeed in these positions.
What are the key skills and qualifications needed to thrive as a Remote Support Specialist at Ignite?
To thrive as a Remote Support Specialist at Ignite, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of IT systems, typically backed by relevant experience or certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or Freshdesk, and communication platforms is essential. Excellent communication, patience, and self-motivation are vital soft skills for addressing customer needs and working independently. These competencies ensure efficient issue resolution, high customer satisfaction, and effective collaboration in a remote work environment.
What are popular job titles related to Ignite Remote jobs in Michigan? For Ignite Remote jobs in Michigan, the most frequently searched job titles are:
- Learning And Development Director
- Leadership Development Consultant
- Learning And Development Coordinator
- Work From Home Document Formatting
- Learning And Development Associate
- Learning And Development Specialist
- Learning And Development Manager
- Social Emotional Learning Specialist
- Virtual Chemistry Teacher
- Instructional Coordinator
What job categories do people searching Ignite Remote jobs in Michigan look for? The top searched job categories for Ignite Remote jobs in Michigan are:
- Practice Development Coordinator
- Remote Wellness Program Coordinator
- Director Monitoring Evaluation Learning
- Learning Coordinator
- Remote Learning Development
- Remote International Program Coordinator
- Learning Development Trainer
- Service Learning Coordinator
- Instructional Design Ai Company Learning
- Learning Development Consultant
What cities in Michigan are hiring for Ignite Remote jobs? Cities in Michigan with the most Ignite Remote job openings:
Job description
SHIFT: Monday to Friday 11 AM to 8 PM ET
About Us:
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job" but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview
System Administrators provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests. The role involves advanced troubleshooting, implementing changes, coordinating with other teams, and serving as an escalation point for engineers within the team, while maintaining clear client communication. Thrive seeks technically proficient professionals with strong verbal and written skills, a desire to learn across all aspects of IT, and the ability to thrive in a fast-paced, collaborative environment with broad technical exposure and opportunities for growth.
Requirements
Responsibilities
Required Qualifications
Optional Qualifications:
Preferred Certifications
About Us:
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job" but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview
System Administrators provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests. The role involves advanced troubleshooting, implementing changes, coordinating with other teams, and serving as an escalation point for engineers within the team, while maintaining clear client communication. Thrive seeks technically proficient professionals with strong verbal and written skills, a desire to learn across all aspects of IT, and the ability to thrive in a fast-paced, collaborative environment with broad technical exposure and opportunities for growth.
Requirements
Responsibilities
- Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
- Perform secondary response and advanced troubleshooting of escalated customer issues, addressing single-user and system-impacting incidents while accurately documenting all actions in Thrive's tools.
- Analyze and document unfamiliar client server, workstation, and network environments to determine the fastest and most effective path to incident resolution.
- Support and troubleshoot diverse computing environments across a wide range of business clients.
- Perform rapid root-cause analysis of workstation-, server-, and network-level incidents, including complex and escalated issues.
- Troubleshoot and resolve high-level workstation, server, and network incidents independently, following Thrive's standard operating procedures and best practices.
- Utilize appropriate software utilities and vendor- or application-specific tools to achieve timely resolution of customer incidents.
- Set and manage client expectations throughout the troubleshooting process, providing appropriate updates, next steps, and demonstrating the correct level of urgency.
- Communicate troubleshooting actions and resolutions clearly, using technical or non-technical language appropriate to the audience.
- Provide guidance to clients on applications, Thrive best practices, and general infrastructure standards.
- Develop, document, and help implement client standards based on Thrive best practices; evaluate client environments and identify opportunities for improvement.
- Identify recurring issues and contribute to permanent resolutions through problem management and continuous improvement initiatives.
- Review client environments for security best practices, proactively identifying risks and participating in change management activities.
- Monitor and manage escalated service tasks, ensuring proper prioritization, documentation, and escalation.
- Provide escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery.
Required Qualifications
- 3-5 years in IT support/operations, including MSP or multi-tenant experience.
- Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint.
- Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs).
- Experience with endpoint security (EDR/AV), backup/DR, patch management.
- Proficient with PowerShell scripting and automation.
- Strong incident management, change control, and documentation.
- Excellent written and verbal communication, documentation, and time-management skills.
- Ability to work independently and collaboratively in a team environment.
- Availability to work after hours or participate in on-call rotations as required.
- Excellent customer service skills
Optional Qualifications:
- Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.
Preferred Certifications
- CompTIA Network+ / A+
- Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102)
- ITIL v4 Foundation (modules).