Icqa Jobs (NOW HIRING)

JOB TITLE: Inventory Control/Quality Assurance Supervisor

Working with wine is cool. Want to work with wine? Wineshipping is the premier logistics provider for the wine industry, trusted since 1998 to protect our clients’ brands. We combine deep expertise with innovative technology to help wineries grow.

And yes—Wineshipping is a pretty cool place to work. We’ve been voted Best Place to Work in Napa County year after year. Plus, our facilities are climate-controlled… because wine likes to stay cool (and so do we).

GENERAL JOB DESCRIPTION

The ICQA Supervisor oversees daily inventory control and quality assurance operations, leading ICQA Team Leads and associates to protect inventory accuracy across the warehouse. This role ensures disciplined execution of cycle counts, audits, reconciliations, and root cause investigations while partnering closely with Operations leadership to minimize shrink, prevent defects, and improve process reliability.

The Supervisor provides direct leadership, coaching, and performance feedback to the ICQA team, sets daily and weekly priorities, and ensures adherence to SOPs, safety standards, and inventory control best practices. Acting as the bridge between warehouse leadership and frontline ICQA execution, this role communicates expectations clearly, tracks key metrics, escalates risk, and drives corrective and preventative actions.

A successful ICQA Supervisor brings strong systems knowledge, analytical thinking, and people leadership together to build trust in inventory data and confidence across the operation.

MAJOR DUTIES AND RESPONSIBILITIES

• This supervisor’s role includes overseeing timecards, attendance, and providing timely and adequate feedback/coaching to the team. Contribute to the makeup and composition of your team. Note: This position does not make hiring or termination decisions or execute disciplinary actions and is not authorized to sign on behalf of the company.
• Own inventory accuracy: Oversee cycle count programs, targeted audits, and reconciliation activities to ensure system and physical inventory stay aligned.
• Lead the ICQA team: Supervise ICQA Team Leads and associates by assigning work, setting priorities, and making sure the right people are in the right place at the right time.
• Coach in the moment: Provide real-time feedback, guidance, and support to build strong performers and a strong bench.
• Set the tone for safety: Keep the team SAFE. Safety is always the first responsibility. Everyone goes home in the same or better condition than they arrived.
• See the big picture: Monitor trends, recurring variances, and systemic gaps to identify upstream and downstream impacts.
• Fix root causes, not symptoms: Lead and support thorough variance investigations and help drive corrective and preventative actions with partner teams.
• Connect the dots: Partner closely with Operations, Inbound, Outbound, Quality, and Systems teams to improve inventory integrity end-to-end.
• Use the data: Review ICQA metrics, reports, and KPIs (accuracy, defects, root causes, closure rates) to guide decisions and priorities.
• Communicate clearly: Deliver shift expectations, updates, and escalation points to ICQA team members and Operations leadership.
• Build consistency: Ensure SOPs are followed, updated when needed, and consistently applied across shifts.
• Develop future leaders: Mentor ICQA Team Leads, support training plans, and help grow next-level talent.
• Stay audit-ready: Maintain organized documentation, clean records, and disciplined execution so we’re always prepared.
• Keep it running smoothly: Balance daily ICQA execution with weekly and monthly deliverables without losing momentum.
• Show up and shine: Be reliably present and punctual, setting the standard for accountability and engagement.

OTHER IMPORTANT ASPECTS OF THE JOB

• Commitment to excellence and high standards, for yourself and for others.
• Good attention to detail – it’s the little things that make the difference in good service and GREAT service for our clients. (The big things matter to them too, just saying…)
• Ability to work independently and as a member of various teams and committees.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to understand and follow written and verbal process instructions. Following the process yields reliable results. Clients like “reliable”.
• Strong verbal, written, and phone communication skills.
• Bilingual welcome.
• You may need to work beyond your regular work hours and occasionally on a weekend, if needed.
• Other Cool Stuff- And hey — you might get pulled into other projects too. We’re a team that wears many hats, and yours might be fabulous.

QUALIFICATIONS FOR THE JOB

• High school diploma or equivalent required.
• 4–7 years of warehouse operations experience, with 1–2 years in a lead or supervisory role.
• Strong background in inventory control, quality assurance, and warehouse workflows.
• Demonstrated success leading teams in fast-paced, high-volume environments.
• Experience supervising, coaching, and developing Team Leads or frontline staff.
• Strong working knowledge of WMS systems (Microsoft Dynamics 365 preferred).
• Proven ability to analyze data, identify trends, and drive process improvements.
• Understanding of inventory accuracy metrics, cycle counting strategies, and root-cause analysis.
• Forklift and pallet jack experience preferred; certifications a plus.
• Proven commitment to safety, compliance, and disciplined execution.
• Ability to work independently and as a member of various teams
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to perform diversified clerical & administrative functions.
• Ability to work with minimal supervision.
• Forklift experience preferred.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Prolonged periods of standing/walking/sitting.
• Continually lift, carry and/or move up to 50lbs.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Occasionally work near moving mechanical parts.
• Occasional loud noise.
• Occasional varying environmental temperature changes.

PAY AND BENEFITS

Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Flexible spending account, Health insurance, Health savings account, Life insurance, Paid time off, Referral program, and Vision insurance.

Supplemental Pay: Bonus pay.

We are an equal-opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, or marital status.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.