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Lead Receptionist/Cashier

The City of Durango is looking for a Lead Receptionist/Cashier to help guide our front desk team at the Durango Community Recreation Center. In this part-time role, you will balance great customer service with administrative support. You'll help train and coordinate front desk staff, handle cash processes, and assist with activity registrations, all while helping our daily operations run smoothly.

The starting pay for this position is between $17.75 and $20.58 an hour, with opportunities for growth up to $24.57 per hour based on performance within the role.

The City of Durango is a purpose-driven organization with more than 400 full-time and 300 part-time and seasonal employees across 15 departments, all working together to provide a wide range of services that keep our community running every day. From public safety and utilities to parks and recreation, our team is dedicated to delivering high-quality services that enhance the lives of all who live, work, and visit here.

At the city, we focus on continually improving how we work and serve the community. This effort is called the Trail to Excellence (T2E), and every employee plays a part in it. Whether you work outdoors, in an office, or lead a team, your daily efforts connect to the city's mission of providing excellent service and reaching the city's vision of being a multigenerational community that is authentic, diverse, engaged, thriving, and environmentally responsible. The full details of this vision are outlined in the city's strategic plan.

As a member of our team, your work will be meaningful because:

• Your ideas help shape citywide improvements.
• The work you do ties directly into measurable goals.
• You'll be part of a system that values collaboration, innovation, and results.

We're looking for team members who share our core values of teamwork, dependability, professionalism, service, respect, innovation, and wellbeing and who are excited to make a difference in the community we serve.

What You'll Do in This Role:

• Support and provide guidance to Cashier/Reception staff during assigned shifts, including orientation, training support, and daily coordination
• Greet and assist visitors in person and by phone, providing information, directions, and general support
• Oversee admissions, class registrations, facility rentals, and retail/concessions transactions, including cash handling and reconciliation
• Monitor front desk systems, correct data entry issues, and help maintain accurate records across registration platforms
• Assist with administrative tasks such as flyers, bulletin boards, inventory tracking, and facility support duties

You Have:

• A high school diploma or equivalent
• A valid driver's license, or the ability to obtain one
• Current CPR/AED and First Aid certification, or the ability to obtain it upon hire
• Experience working with the public in a customer service, reception, cashiering, or similar role

You Will Succeed in This Role If You:

• Bring experience with modern office software, computerized cash registers, and general mathematical concepts
• Communicate clearly and respectfully with community members and your teammates
• Stay organized while managing multiple front desk responsibilities at once
• Enjoy collaborating with a team and stepping up to guide others when needed

What We Can Offer You:

• Free pass to the Durango Community Recreation Center and Chapman Hill Ice Rink and Ski Area
• Free Transit pass
• Eligibility to participate in the City's Annual Wellness Challenge and a chance to receive prizes and cash rewards

We believe in creating an inclusive workforce that welcomes diversity of thoughts, viewpoints, and experiences. The City of Durango is an Equal Opportunity Employer. We do not discriminate on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.