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Ski Resort Operations Manager Jobs in Colorado (NOW HIRING)

Auberge Collection

Resort Manager

Mountain Village, CO · On-site

Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the ... The Resort Manager will serve as a key operational leader and culture carrier during an exciting ...

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Ski Resort Operations Manager information

What does a ski resort operations manager do?

A Ski Resort Operations Manager oversees the daily operations of a ski resort, ensuring all departments run smoothly and safely. Their responsibilities typically include managing staff, coordinating ski lift operations, maintaining equipment, ensuring guest safety, and delivering excellent customer service. They also collaborate with other managers to optimize resort services and handle emergency situations as needed. This role is essential for providing guests with a safe and enjoyable experience during the ski season.

What are the key skills and qualifications needed to thrive as a ski resort operations manager?

To thrive as a Ski Resort Operations Manager, you need expertise in resort management, knowledge of ski area safety protocols, and experience in hospitality, often supported by a degree in hospitality or business management. Familiarity with resort management software, scheduling systems, and safety certification such as PSIA/AASI or avalanche training is typically required. Strong leadership, problem-solving, and effective communication skills help you manage diverse teams and provide excellent guest experiences. These skills ensure smooth resort operations, guest safety, and high-quality service in a dynamic and seasonal environment.

What are some common challenges faced by ski resort operations managers during peak season, and how can they effectively address them?

During peak season, Ski Resort Operations Managers often face challenges such as managing high guest volumes, coordinating multiple departments (like lift operations, maintenance, and guest services), and ensuring safety on the slopes. Effective communication, proactive scheduling, and real-time problem-solving are crucial to maintaining smooth operations. Managers typically rely on strong leadership and adaptability to handle weather-related disruptions and guest concerns, while also motivating staff to deliver excellent service during busy periods.

What is the difference between Ski Resort Operations Manager vs Ski Resort Supervisor?

AspectSki Resort Operations ManagerSki Resort Supervisor
ResponsibilitiesOversees entire resort operations, including guest services, safety, and staff managementManages daily activities of specific departments, such as lift operations or guest services
CredentialsExperience in resort management, certifications in safety and hospitalityRelevant experience in specific resort departments, safety certifications often required
Work EnvironmentOffice-based with on-site visits, overseeing multiple departmentsPrimarily on-site, supervising staff and operations directly
Industry UsageCommonly used in larger resorts with multiple departmentsUsed in resorts of all sizes, focusing on specific operational areas

The Ski Resort Operations Manager has a broader scope, overseeing overall resort functions, while the Ski Resort Supervisor focuses on managing specific departments or areas. Both roles require safety certifications and industry experience, but the manager's role is more strategic and comprehensive.

What are popular job titles related to Ski Resort Operations Manager jobs in Colorado?

For Ski Resort Operations Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Ski Resort Operations Manager jobs in Colorado look for?

The top searched job categories for Ski Resort Operations Manager jobs in Colorado are:

What cities in Colorado are hiring for Ski Resort Operations Manager jobs?

Cities in Colorado with the most Ski Resort Operations Manager job openings:

Ski Resort Operations Manager jobs near you
Infographic showing various Ski Resort Operations Manager job openings in Colorado as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Resort Manager

Auberge Collection

Mountain Village, CO • On-site

Full-time

Re-posted 27 days ago

Job description

Company Description
Perched in the heart of Telluride's Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge's signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views.
Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America's most iconic alpine destinations.
Job Description
The Resort Manager will serve as a key operational leader and culture carrier during an exciting stage of growth. Reporting directly to the General Manager and serving as a member of the Executive Committee, the Resort Manager plays a critical role in ensuring exceptional daily operations and delivering extraordinary guest experiences across the property.
The Resort Manager will oversee the day-to-day operations of Rooms, Food & Beverage, Security, Spa, Wellbeing, and Engineering, ensuring seamless coordination between departments while championing the service philosophy that defines the Madeline experience. This leader will help shape our service culture and elevate operational standards.
Financial Oversight & Operational Performance
  • Partner with the General Manager and Executive Committee to oversee the resort's financial performance, ensuring alignment with annual budgets, forecasts, and strategic goals.
  • Monitor departmental financial results across Rooms, Food & Beverage, Spa, Wellbeing, Security, Engineering, and Valet operations, identifying opportunities to improve profitability and operational efficiency.
  • Support the development and execution of annual operating budgets, capital planning, and periodic forecasting.
  • Review daily, weekly, and monthly financial reports, including revenue performance, labor costs, and operating expenses, ensuring departments remain within budgetary guidelines.
  • Work closely with department leaders to drive revenue optimization, expense management, and labor productivity while maintaining exceptional guest service standards.
  • Ensure adherence to financial controls, purchasing procedures, and inventory management practices across operational departments.
  • Collaborate with Finance and Purchasing teams to ensure accurate reporting, cost controls, and compliance with company financial policies.
  • Utilize key performance indicators (KPIs) and operational metrics to guide decision-making and continuously improve resort performance.

Operational Leadership
  • Provide strategic leadership and operational oversight for Rooms, Food & Beverage, Security, Valet, Wellbeing, and Engineering departments.
  • Partner closely with department leaders to ensure the successful execution of day-to-day resort operations and guest services.
  • Lead and inspire teams to deliver service excellence as a core competency while driving profitability and operational performance.
  • Ensure property standards remain at an extraordinary and refined level through consistent operational oversight, inspections, and service monitoring.
  • Support revenue management initiatives through operational data to maximize revenue opportunities.
  • Analyze operational performance metrics and implement strategies to enhance guest satisfaction and financial performance.
  • Prepare and execute budgets and financial analysis related to Rooms and associated operational areas.

Guest Experience & Service Culture
  • Champion the Madeline service excellence philosophy by continuous re-enforcing of service standards across departments. Create a positive culture of the highest adherence to standard compliance
  • Sustain "The Soul of the Place" by fostering authentic and memorable experiences for guests and team members alike.
  • Foster enriching and immersive guest programming within Rooms, Spa, and resort experiences.
  • Take an active leadership role in guest relations by initiating guest interactions, maintaining relationships with repeat guests, and resolving service concerns promptly and thoughtfully.
  • Continuously evaluate and elevate resort operations, programming, and products to maintain luxury hospitality standards.

Team Leadership & Development
  • Build, lead, and inspire a high-performing and engaged leadership team across operational departments.
  • Foster a collaborative culture that encourages accountability, innovation, inclusion, and professional growth.
  • Champion an exceptional team member experience in partnership with the Talent & Culture team, supporting a thoughtful onboarding journey and a positive workplace environment.
  • Participate in the recruitment, hiring, scheduling, training, and development of team members across the resort.
  • Provide mentorship and development opportunities for managers and team members to strengthen leadership capabilities and operational expertise.
  • Support performance management through regular coaching, feedback, documentation, and when necessary, disciplinary processes.
  • Assess training needs and implement ongoing learning programs aligned with Auberge Collection service standards.
  • Cultivate future leaders through coaching, professional development, and thoughtful succession planning.
  • Partner with Executive Committee members, department leaders, and corporate teams to ensure alignment, collaboration, and strong cross-functional leadership.
  • Promote a culture rooted in respect, accountability, and genuine hospitality that reflects the values and service philosophy of Madeline Hotel and Residences.

The targeted compensation range for this full time year round, exempt position is $155,000- $185,000. The position offers a competitive compensation package presented by Auberge Collection.
Qualifications
  • 3 years' experience in a similar position, in a luxury environment with progressive leadership responsibilities.
  • Proven experience overseeing multi-department resort operations including Rooms and guest experience functions.
  • Strong financial acumen with experience managing budgets, forecasting, and operational performance metrics.
  • Demonstrated leadership ability to inspire teams and drive service excellence.
  • Exceptional guest engagement and problem-solving skills.
  • Ability to thrive in a fast-paced, dynamic luxury hospitality environment.
  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @Auberge and #AlwaysAuberge.
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit www.friedkin.com

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