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It Operations Support Jobs (NOW HIRING)

Copado

Director, IT Operations

New Orleans, LA · On-site

Our mission is to accelerate the Salesforce development lifecycle, support digital transformation ... About the Role We are seeking a strategic, forward-thinking Director, IT Operations to build, lead ...

avisystems

IT Operations Manager

Minneapolis, MN · On-site

Lead and develop the IT Operations team, including project execution, employee performance, and ... Lead technology projects, coordinate vendor relationships, and support continuous process ...

Easterseals

IT Support Specialist

New York, NY

$65K - $72K/yr

What You'll Do As IT Support Specialist, you will work in a fast-paced environment, providing ... Technical & Operational Support * Deliver IT and A/V support excellence across all levels of the ...

CoreWeave

IT Operations Specialist

Sunnyvale, CA · On-site

$108K - $143K/yr

As an IT Operations Specialist, you will play a key role in supporting and scaling CoreWeave's internal IT environment. This role blends hands-on end-user and systems support with automation ...

CACI

IT Operations Manager

Chantilly, VA · On-site

Job Title: IT Operations Manager Job Category: Information Technology Time Type: Full time Minimum ... The Systems Architect functions as a top technical expert supporting enterprise technical ...

Capital Public Radio

IT Operations Specialist

Sacramento, CA · On-site

$33.65 - $34.62/hr

Job Type Full-time Description CapRadio is a 100% community-supported, mission-driven public media ... Who we're looking for As our IT Operations Specialist, you will own the reliability, security, and ...

MANTECH

IT Operations Manager

Chantilly, VA · On-site

The IT Operations Manager is a senior level position responsible for maintaining operational awareness, service availability, and reliability across the enterprise IT environment. In this role, you ...

Socket.dev

IT Support Specialist

Reno, NV · On-site

This role reports to the IT Operations Manager and is part of the Corporate IT Department with the ... Support laptop, desktop, mobile, peripheral, and accessory lifecycle activities, including ...

Mks2, Llc

IT Support Lead

Fort Liberty, NC · On-site

$150K - $157K/yr

The IT Support Lead provides leadership for IT operations, cybersecurity initiatives, Risk Management Framework (RMF) compliance, incident response, vulnerability management, and personnel management ...

Form Energy

Director, IT Operations

Weirton, WV · On-site

The Director of IT Operations owns the infrastructure, end-user services, networks, identity, and ... supporting service catalog. * Direct networking across all sites - LAN/WAN/WLAN, firewalls, and ...

ManTech

IT Operations Manager

Chantilly, VA · On-site

The IT Operations Manager is a senior level position responsible for maintaining operational awareness, service availability, and reliability across the enterprise IT environment. In this role, you ...

Echo Inc

IT Operations Manager

Lake Zurich, IL · On-site

$125K - $135K/yr

This role leads the IT support and operations team while overseeing the stability, availability, and effectiveness of core IT systems and services. The salary range for this position is $125,000-$135 ...

Allied Solutions LLC

IT Operations Intern

Carmel, IN · On-site

$15 - $20/hr

The IT Operations Intern will directly assist the ETG Operations Department with a wide range of ... Application Support and Maintenance * Network Operations Monitoring (NOC) * Maintaining ...

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All JobsIt Operations Support Jobs

IT Operations Support information

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How much do it operations support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for it operations support in the United States is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $31.49 per hour, depending on experience, location, and employer.

What is an IT Operations Support?

IT Operations Support refers to professionals who are responsible for maintaining, troubleshooting, and ensuring the smooth running of an organization's IT systems and infrastructure. Their tasks typically include monitoring network performance, resolving hardware and software issues, managing backups, and supporting end-users with technical problems. They play a critical role in minimizing downtime and ensuring that technology services are reliable and efficient for business operations.

What are the key skills and qualifications needed to thrive as an IT Operations Support specialist?

To thrive as an IT Operations Support specialist, you need a solid understanding of computer networks, system administration, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with ticketing systems, remote desktop tools, and monitoring software is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills set outstanding candidates apart. These skills ensure minimal downtime, quick resolution of technical issues, and reliable support for end-users and business operations.

What are some common challenges faced by IT Operations Support professionals, and how can they be managed effectively?

IT Operations Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple service requests simultaneously, and ensuring system uptime during critical periods. Effective management of these challenges involves developing strong prioritization skills, maintaining clear communication with both technical teams and end-users, and staying up-to-date with the latest tools and best practices. Building a collaborative relationship with other IT departments can also streamline problem resolution and enhance overall service quality.

What is the difference between It Operations Support vs Network Support Specialist?

AspectIt Operations SupportNetwork Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentData centers, corporate IT departments, help desksNetwork labs, client sites, enterprise networks
Employer & Industry UsageIT service providers, large corporations, government agenciesTelecommunications, ISPs, large enterprises
Common Search & ComparisonYesYes

It Operations Support and Network Support Specialist roles share overlapping skills in troubleshooting, hardware, and network fundamentals. However, It Operations Support has a broader scope, including system administration, software support, and overall IT infrastructure management, while Network Support Specialists focus specifically on network hardware, configurations, and connectivity issues. Both roles are essential in maintaining IT systems, but they differ in specialization and daily responsibilities.

More about IT Operations Support jobs

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Cities with the most It Operations Support job openings:

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IT Operations Support jobs near you
Infographic showing various It Operations Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $54,123 per year, or $26 per hour.

Director of IT Operations (Support, Infrastructure & Applications)

Manhattan, NY • On-site

ASCENDING
IT Services • 11 - 50 employees
Learn more about ASCENDINGexternal

Full-time

Re-posted 7 days ago

Key responsibilities

  • Oversee and manage daily IT operations, including internal staff and vendor relationships.

  • Lead the transition to a secure, cloud-based infrastructure and drive systems integration and workflow automation.

  • Develop and maintain a scalable technology roadmap, IT documentation, and provide reporting to firm leadership.

Job description

IT Director, Direct-Hire 

Location: New York City, NY (Maiden Lane / Wall Street)
Work Model: Onsite 5 days a week for the first 60 days; transitioning to a hybrid model of 4 days onsite per week thereafter.
Additional Locations Supported: Manhattan, NY; Irvine, CA; Miami, FL; PA

About the Role

We are seeking a hands-on, business-minded IT Director for our client to regain control of their IT operations, reduce the overdependence on outsourced vendors, and build a proactive, scalable technology function. In this role, you will be the strategic and operational leader of our technology environment. You will be tasked with stabilizing current IT operations, leading a secure cloud transformation, and driving the automation of manual legal and business workflows. The ideal candidate is a "straight-talker" who can bridge the gap between complex infrastructure concepts and practical business solutions, collaborating effectively with attorneys, support staff, and firm leadership.

Key Responsibilities

Strategic Leadership & Transformation

  • Develop and own a scalable technology roadmap that aligns with the firm’s growth and long-term vision.
  • Transition the IT department from a reactive support model to a proactive, service-oriented function.
  • Create and maintain comprehensive IT documentation, including application inventories, hardware/software update roadmaps, ticket tracking trends, and security action plans.
  • Provide clear, jargon-free reporting to firm leadership regarding IT priorities, project statuses, and systemic issues.

Vendor & Operations Management

  • Take ownership of outsourced IT and cybersecurity vendor relationships, holding them accountable to SLAs and contract terms.
  • Bring critical operational knowledge back in-house to reduce over-reliance on external managed service providers.
  • Oversee daily IT operations, managing internal staff (including a long-tenured IT Manager and support personnel) while fostering a collaborative, accountable team culture.

Process Automation & Systems Integration

  • Evaluate current disparate systems across multiple offices and implement a centralized, standardized structure.
  • Drive workflow automation to solve highly manual legal and administrative processes, including new matter intake, conflict checks, client/matter setup, and complex billing workflows.
  • Connect multiple existing applications to eliminate duplicate data entry and manual scanning/editing.

Infrastructure, Cloud & Cybersecurity

  • Lead the firm’s transition to a secure, cloud-based infrastructure, leaning heavily into the Microsoft and Azure ecosystems.
  • Oversee infrastructure operations, ensuring high application visibility, reliability, and system performance.
  • Manage modern device management initiatives, including Intune and MDM/MAM deployments.
  • Ensure rigorous cybersecurity oversight, implementing necessary security actions following cyber assessments and penetration tests.
Required Skills & Experience
  • Balanced Technical Expertise: A blended background consisting of roughly 50% application engineering/management and 50% infrastructure oversight.
  • Cloud & Infrastructure: Proven hands-on experience driving cloud transformation, specifically within Microsoft Azure, Microsoft 365, Intune, and MDM/MAM environments.
  • Workflow Automation: Strong background in systems integration and business process automation, ideally within a legal or professional services environment.
  • Project Management: Demonstrated ability to run technical project delivery. (PMP certification is a plus, but practical delivery experience is required).
  • Vendor Negotiation: Strong track record of managing enterprise vendors, auditing contracts, and ensuring firm-first accountability.
  • Helpdesk Management: Experience modernizing helpdesk/ticketing systems, implementing preventative maintenance, and tracking issue trends.

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