Human Services Case Manager Jobs in Delaware (NOW HIRING)

Case ManagerEmpower Individuals. Build Connections. Change Lives.

Are you passionate about helping people overcome challenges, access resources, and achieve their personal goals? Do you thrive in a role that combines advocacy, relationship-building, and problem-solving?

We are seeking a dedicated and compassionate Case Manager to join our team. In this role, you will partner with individuals, families, service providers, and community organizations to coordinate services, support recovery, and help participants achieve lasting success.

If you are committed to person-centered care and making a meaningful impact in your community, we encourage you to apply.

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Position Summary

The Case Manager is responsible for assessing participant needs, coordinating and implementing individualized service plans, and advocating to ensure access to necessary services and resources. Through collaboration, care coordination, and community engagement, the Case Manager helps participants achieve recovery goals, improve overall well-being, and increase independence.

This position serves as a key link between participants, families, healthcare providers, behavioral health professionals, and community resources to ensure individuals receive the support they need to thrive.

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Essential ResponsibilitiesParticipant Assessment & Service Planning

• Assess participant strengths, needs, goals, and barriers to identify appropriate services and supports.
• Develop, implement, and monitor individualized service and treatment plans.
• Support participants in achieving recovery, wellness, and life goals.
• Conduct screenings and assessments to identify service needs and opportunities for intervention.
• Monitor participant progress and adjust service plans as needed.

Care Coordination & Resource Navigation

• Coordinate services among healthcare providers, behavioral health professionals, community agencies, and support systems.
• Facilitate referrals and connect participants to appropriate treatment programs, community resources, and support services.
• Assist participants in obtaining benefits and resources, including:
  • Medicaid and healthcare benefits
  • Housing assistance
  • Employment resources
  • Transportation services
  • Community support programs
• Help participants navigate complex systems and remove barriers to accessing care.

Advocacy & Participant Support

• Advocate for participants to ensure access to needed services and resources.
• Promote self-advocacy, empowerment, and participant choice.
• Provide community-based support services focused on recovery and independence.
• Collaborate closely with participants and their support systems to encourage positive outcomes.

Collaboration & Community Engagement

• Work collaboratively with multidisciplinary teams to coordinate care and services.
• Develop and maintain productive relationships with community agencies and referral partners.
• Participate in case conferences, treatment planning meetings, and team discussions.
• Identify service gaps and recommend improvements to enhance participant outcomes.

Documentation & Compliance

• Complete accurate and timely assessments, case notes, service plans, and progress documentation.
• Maintain compliance with organizational policies, funding requirements, licensing standards, and accreditation regulations.
• Protect participant confidentiality and adhere to all HIPAA requirements.
• Maintain organized records and documentation in accordance with agency standards.

Program Support

• Support program operations and administrative case management functions.
• Attend required meetings, trainings, and professional development opportunities.
• Assist with quality improvement initiatives and program development activities as needed.

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QualificationsRequired Qualifications

• Bachelor's Degree in Human Services or a related field.
• Valid driver's license and reliable transportation.
• Intermediate computer skills, including proficiency with Microsoft Office applications.
• Ability to work effectively in both office and community-based settings.

Preferred Qualifications

• One (1) year of case management experience.
• Two (2) years of experience supporting individuals in:
  • Behavioral health services
  • Addiction recovery programs
  • Community-based human services
  • Social service programs

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Core CompetenciesCommunication Skills

Ability to communicate effectively with participants, families, team members, community partners, and service providers.

Assessment & Critical Thinking

Ability to gather information, identify needs, evaluate situations, and determine appropriate interventions and resources.

Care Coordination & Case Management

Strong organizational skills with the ability to coordinate multiple services and monitor participant progress.

Collaboration & Teamwork

Ability to work effectively within multidisciplinary teams and establish positive community partnerships.

Advocacy

Commitment to helping participants access services, remove barriers, and achieve personal goals.

Problem Solving

Ability to identify challenges, develop solutions, and support positive participant outcomes.

Resource Knowledge & Navigation

Understanding of community resources, public benefits, behavioral health services, and support systems.

Documentation & Compliance

Ability to maintain accurate records and meet all regulatory, funding, and organizational requirements.

Cultural Competence & Person-Centered Practice

Commitment to providing respectful, inclusive services that honor the diverse backgrounds, experiences, and values of participants.

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Working Conditions

This position includes a combination of office-based and community-based work and may require:

• Travel to participant homes, community locations, and provider offices
• Regular interaction with community partners and service agencies
• Working in multiple locations throughout the service area
• Flexibility to respond to participant needs and program requirements

Employees are expected to:

• Adhere to OSHA safety standards and workplace policies
• Follow all HIPAA confidentiality and privacy regulations
• Observe fire safety, emergency preparedness, and security procedures
• Attend all required meetings, trainings, and professional development activities
• Maintain professionalism, sound judgment, and ethical conduct at all times

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Physical Requirements

The employee must be able to:

• Sit, stand, and walk for extended periods
• Lift and carry up to 50 pounds when necessary
• Reach, bend, stoop, twist, and climb stairs
• Drive a motor vehicle regularly for community-based services
• Utilize computers, telephones, copiers, scanners, and other office equipment
• Work in modern office environments as well as community-based settings

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Why Join Our Team?

At our organization, we believe every individual deserves the opportunity to live a healthy, productive, and fulfilling life. As a Case Manager, you'll have the opportunity to make a meaningful impact by helping people access resources, build stability, achieve recovery, and create positive change.

Join a collaborative, mission-driven team that values compassion, integrity, respect, and excellence in service.

Apply today and become part of a team dedicated to empowering individuals, strengthening communities, and transforming lives.