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Intake Case Manager Jobs in Delaware (NOW HIRING)

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Intake Client Associate

Dover, DE · On-site

$21 - $24/hr

We're seeking a Intake Client Associate who is passionate about making a difference and driving ... Acquire, retain, and monitor key relationships with Case Managers for contribution towards meeting ...

JFS Delaware

DE · On-site

$42K - $44K/yr

Stable Families (PSSF) Family Engagement Specialist provides strengths-based case management and ... Screens prospective clients by phone and, if eligible, schedules an intake appointment * Performs a ...

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All JobsIntake Case JobsIntake Case Manager JobsIntake Case Manager Jobs in Delaware

Intake Case Manager information

See Delaware salary details

$14

$25

$37

How much do intake case manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for intake case manager in Delaware is $25.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $31.06 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be an intake case manager?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What challenges do intake case managers face when handling multiple client cases?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What is an intake case manager?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.
What are popular job titles related to Intake Case Manager jobs in Delaware? For Intake Case Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Intake Case Manager jobs in Delaware look for? The top searched job categories for Intake Case Manager jobs in Delaware are:
What cities in Delaware are hiring for Intake Case Manager jobs? Cities in Delaware with the most Intake Case Manager job openings:
Intake Case Manager jobs near you

Medical Malpractice Intake Specialist

Morris James

Wilmington, DE • On-site

$17.25 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

We are seeking a highly skilled Medical Malpractice Intake Specialist to serve as the first point of contact for prospective clients. This role is critical to our practice and requires a high level of professionalism, empathy, and judgment. The ideal candidate is comfortable handling sensitive conversations, quickly identifying key issues, and clearly summarizing complex medical and factual information for legal review.
Key Responsibilities

  • Serve as the initial contact for prospective medical malpractice clients, handling inbound calls with professionalism, empathy, and discretion
  • Conduct structured intake interviews to gather essential case information, including:
    • Timeline of medical care and events
    • Healthcare providers and facilities involved
    • Alleged medical errors or deviations from care
    • Nature and severity of injuries
  • Accurately document and summarize potential cases for attorney and paralegal review
  • Identify and appropriately flag high-priority matters, including catastrophic injury and wrongful death cases
  • Maintain complete and accurate records within the firm's intake and case management systems
  • Route matters in accordance with firm criteria and established procedures
  • Set clear and realistic expectations with callers regarding next steps and follow-up
Qualifications
  • Prior experience in medical, legal, or personal injury intake strongly preferred
  • Knowledge of medical terminology and an ability to understand complex clinical scenarios
  • Strong interviewing, listening, and analytical skills
  • Excellent written and verbal communication skills, with the ability to summarize information clearly and concisely
  • Demonstrated ability to handle emotionally charged situations with professionalism and composure
  • Strong attention to detail and sound judgment in assessing and prioritizing cases
  • Ability to thrive in a fast-paced, high-responsibility environment
  • Experience with FileVine is a plus

Why Join Us?
This position is ideal for someone who enjoys meaningful client interaction, takes ownership of their work, and understands the importance of intake as the foundation of a successful medical malpractice case. You will play a vital role in ensuring potential clients feel heard while providing attorneys with the critical information needed to evaluate cases effectively. In addition to providing an excellent an excellent work environment, we offer a competitive salary, medical/dental/vision insurance, 401K and Profit-Sharing, Life Insurance, Paid Time Off, numerous Firm-Paid Holidays, a Wellness Program and more. Morris James LLP is a collegial, collaborative, and diverse firm where highly motivated individuals with a commitment to excellence receive the opportunity and support they need to be effective and grow as professionals.

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