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Intake Case Manager Jobs in Delaware (NOW HIRING)

The WRK Group

Navigational Coach

Wilmington, DE · On-site

$26.50 - $28.50/hr

Provide case management and develop individualized economic mobility plans for participants. * Assist with recruitment, intake, and enrollment, including document collection and eligibility ...

CAI

Product Support Specialist

Newark, DE

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Facilitate the onboarding process for new clients by conducting intake assessments to evaluate ... Maintain detailed case management records and documentation using the eligibility system * Act as ...

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Intake Case Manager information

See Delaware salary details

$14

$25

$37

How much do intake case manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for intake case manager in Delaware is $25.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $31.06 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be an intake case manager?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

What challenges do intake case managers face when handling multiple client cases?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What is an intake case manager?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.
What are popular job titles related to Intake Case Manager jobs in Delaware? For Intake Case Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Intake Case Manager jobs in Delaware look for? The top searched job categories for Intake Case Manager jobs in Delaware are:
What cities in Delaware are hiring for Intake Case Manager jobs? Cities in Delaware with the most Intake Case Manager job openings:
Intake Case Manager jobs near you

Navigational Coach

The WRK Group

Wilmington, DE • On-site

$26.50 - $28.50/hr

Full-time

Posted 22 days ago

Job description

Join Our Team as a Navigation Coach
Join Our Team as a Navigation Coach
Are you passionate about helping individuals and families access the tools they need to succeed? Kingswood Community Center is seeking a dedicated and driven Navigation Coach to support families on their journey toward economic mobility. You’ll work one-on-one with participants to identify goals, remove barriers, and build pathways to stability and growth through our EMPOWER program.
Why You Should Join Us
Empowering Work: Help Riverside residents unlock opportunities for housing, education, employment, and wellness.
Team-Oriented Culture: Work alongside passionate professionals dedicated to uplifting the community.
Holistic Support Model: Collaborate with partners through The WRK Group to deliver wraparound services.
Professional Development: Gain experience in innovative community engagement strategies and data-driven case management.
Who We Are
Founded in 1946, Kingswood Community Center (KCC) sits in the heart of the Riverside community in Northeast Wilmington. Our mission is to enable people in Northeast Wilmington and surrounding communities to achieve their potential for economic, social, and personal well-being. From early childhood to senior services, we provide multi-generational programming, community resources, and events. Kingswood is proud to be part of the WRK Group, alongside REACH Riverside and The Warehouse.
What You’ll Do
As a Navigation Coach, you’ll partner with families to assess needs, identify strengths, develop individual plans, and connect them with the right services and resources. You’ll manage a caseload, maintain up-to-date records, and contribute to the overall success of the EMPOWER program.
Key Responsibilities
  • Provide case management and develop individualized economic mobility plans for participants.
  • Assist with recruitment, intake, and enrollment, including document collection and eligibility screenings.
  • Conduct regular check-ins with families to support progress and re-engage when needed.
  • Coordinate and connect families to a wide range of health, financial, educational, and crisis-related services.
  • Maintain organized files and data systems; ensure compliance with grant and program requirements.
  • Represent KCC and the WRK Group in community forums, events, and partnerships.
  • Support program evaluation efforts by administering surveys and tracking outcomes.
  • Participate in team meetings, staff trainings, and interdisciplinary collaborations.
What We’re Looking For
Education and Experience
  • Bachelor’s degree in Social Services, Human Services, Education, or related field (Associate’s Degree with 10 years of experience considered).
  • Minimum of two years working with at-risk individuals or families in a social service or educational setting.
  • Bilingual in Spanish or Arabic preferred.
Certification Requirements
First Aid/CPR preferred; must obtain within the first 60 days of hire.
Conditions of Hire
  • Satisfactory criminal background and reference checks.
  • Valid driver’s license and acceptable driving record.
  • Must be eligible to work in the U.S. without sponsorship.
Skills and Abilities
  • Communicate clearly and compassionately in both written and verbal formats.
  • Build trust and motivate individuals toward self-sufficiency.
  • Navigate systems and advocate for families facing barriers.
  • Maintain organized case files and manage data entry with attention to detail.
  • Exercise discretion, professionalism, and cultural sensitivity.
  • Proficiency in Microsoft Office and CRM/database systems.
  • Adapt in a fast-paced, evolving work environment.
Supervisory Responsibility
This position does not have supervisory responsibilities.
Work Environment and Requirements
Schedule: Monday through Friday, 8:30 AM – 5:00 PM; evening and weekend availability occasionally required.
Travel: Primarily local; occasional regional or overnight travel may be required.
Physical Demands: Work includes office tasks and community engagement. Must be able to move freely between indoor and outdoor spaces, transport materials up to 20 lbs, and work in varying weather conditions. Reasonable accommodations available.
How We Evaluate Performance
Performance in this position will be evaluated in alignment with our Employee Handbook and Personnel Practices Manual.
Equal Opportunity Employer
Kingswood Community Center is committed to fostering a diverse and inclusive workplace. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, marital status, age, veteran status, or any other protected status under local, state, or federal law.
How to Apply
If you’re excited about empowering families and making an impact in Riverside, we’d love to hear from you.
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About WRK Group

Sourced by ZipRecruiter

Industry

Individual, family and community social assistance

Company size

51 - 200 Employees

Headquarters location

Wilmington, DE, US

Year founded

2019

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