Intake Case Manager Jobs in Delaware (NOW HIRING)

Build a career where you can shape how a global financial institution uses data responsibly. You'll join a highly visible team that enables analytics and machine learning innovation while safeguarding data as a strategic firm asset. In this role, you'll influence senior stakeholders and partner closely with control and technology functions to set clear guardrails for data use. You'll lead strategic initiatives that modernize governance processes and deliver measurable outcomes. If you enjoy solving ambiguous problems and driving change at scale, this role offers meaningful impact and strong growth opportunities.
Job Summary
As a Vice President, Data Governance - Data Use within the Chief Data Office for the Commercial & Investment Bank, you will lead data-use governance and risk management activities across global business lines. You will own end-to-end management of data-use cases, from intake and classification through review, decisioning, and ongoing monitoring. You will help set the strategy for responsible data use and drive execution across high-impact initiatives, balancing innovation with strong controls. You will work with us to improve governance processes, implement standards and risk-based frameworks, and maintain inventories that enable informed decision-making. You'll collaborate with partners across legal, compliance, privacy, cybersecurity, technology, operations, and analytics to deliver outcomes that are clear, measurable, and sustainable.
You will operate in a dynamic environment where demand for data continues to grow and expectations around responsible use continue to evolve. You'll translate complex governance and risk questions into practical decisions and scalable processes that teams can follow consistently. You will also lead transformation programs that strengthen how data-use risk is identified, escalated, documented, and monitored across the organization. This role requires executive-level communication, strong judgment, and the ability to drive alignment across diverse stakeholders. You'll be trusted to set direction, manage priorities across multiple workstreams, and build momentum from concept through adoption.
Job Responsibilities

• Own end-to-end data-use case management across global business lines, including intake, classification, review, decisioning, and monitoring
• Lead governance routines and forums to drive timely decisions, track actions, and improve transparency and accountability
• Define objectives and deliver execution plans for strategic data governance and responsible data-use initiatives, managing dependencies and outcomes
• Enhance governance processes and decision workflows to improve scalability, consistency, and speed while maintaining appropriate controls
• Partner with senior stakeholders to shape and prioritize initiatives aligned to evolving business, regulatory, and data governance needs
• Drive transformation efforts from concept through implementation, including problem framing, stakeholder alignment, adoption, and change management
• Translate complex governance and risk topics into clear recommendations, materials, and updates for senior leadership
• Coordinate cross-functional deliverables (plans, task lists, presentations) and ensure follow-through across stakeholders
• Ensure effective engagement with legal, compliance, privacy, cybersecurity, technology, and control partners to establish data-use guardrails
• Maintain and mature a centralized inventory of data use (including third-party use) to support calibrated, well-documented decisions
• Implement standards, protocols, and a risk-based framework that supports decentralized identification and consistent escalation of data-use cases

Required Qualifications, Capabilities, and Skills

• 10 years of financial services experience with demonstrated depth in data governance, risk management, and controls
• Experience managing and developing small to mid-sized teams
• Proven ability to lead complex, cross-functional initiatives from strategy through execution and deliver measurable outcomes
• Demonstrated ability to structure ambiguous problems and drive decisions aligned to business and control objectives
• Executive presence with a track record of influencing senior stakeholders across diverse functions
• Strong partnership skills and the ability to mobilize resources across a large, matrixed organization
• Excellent written and verbal communication skills, including senior-ready materials and messaging
• Strong organizational skills, including prioritization across multiple concurrent workstreams
• Sound risk awareness and disciplined control mindset
• Proficiency with presentation and spreadsheet tools (PowerPoint, Excel)
• High attention to detail with the ability to work independently under time pressure

Preferred Qualifications, Capabilities, and Skills

• Strong data quality and data management experience, with excellent stakeholder management skills
• Familiarity with products and processes in a global investment banking and markets environment
• Demonstrated ability to create structure, define standards, and drive adoption at scale
• Strong analytical and problem-solving skills; business analysis and reporting experience is a plus
• Demonstrated interest in emerging technology and large-scale data capabilities in financial services
• Experience designing or operating risk-based governance frameworks for data use (including third parties)
• Experience building training, awareness, or operating-model materials for enterprise audiences

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.