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Human Services Case Manager Jobs in Delaware (NOW HIRING)

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How much do human services case manager jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for human services case manager in Delaware is $22.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.28 per hour, depending on experience, location, and employer.

What is a human services case manager?

Human Services Case Managers are professionals who help individuals and families access social services, resources, and support tailored to their needs. They assess clients' situations, develop care plans, coordinate services like housing, healthcare, or counseling, and monitor progress to ensure goals are met. Case managers act as advocates, connecting clients with community resources and providing ongoing support throughout the process. Their work is essential in helping people overcome challenges related to mental health, substance abuse, poverty, and family issues.

What are the key skills and qualifications needed to thrive as a human services case manager?

To thrive as a Human Services Case Manager, you need a background in social work or a related field, case management experience, and often a bachelor's degree in social sciences. Familiarity with case management software, client databases, and sometimes certifications like Certified Case Manager (CCM) are typically required. Strong interpersonal skills, active listening, and cultural sensitivity help build trust and effectively advocate for clients. These abilities ensure effective client support, resource coordination, and successful outcomes in complex social service environments.

What are some common challenges human services case managers face when working with diverse client populations?

Human Services Case Managers often encounter challenges such as language barriers, cultural differences, and varying levels of client engagement. Navigating these challenges requires strong communication skills, cultural competence, and adaptability. Case managers must also balance large caseloads, manage time effectively, and collaborate closely with other agencies or service providers to ensure clients receive comprehensive support. Continuous learning and seeking feedback from colleagues can help case managers address these challenges and deliver better outcomes for clients.

What is the difference between Human Services Case Manager vs Social Worker?

AspectHuman Services Case ManagerSocial Worker
CredentialsOften requires a bachelor's degree in human services, social work, or related fieldTypically requires a bachelor's or master's degree in social work (BSW or MSW) and licensure
Work EnvironmentCommunity agencies, healthcare facilities, schools, non-profitsHospitals, mental health clinics, government agencies, private practices
Employer & IndustryNon-profits, government programs, healthcare organizationsHealthcare, mental health, child welfare, government agencies

While both roles focus on supporting individuals in need, Human Services Case Managers primarily coordinate services and connect clients with resources, often with a bachelor's degree. Social Workers typically have advanced degrees and may provide therapy, advocacy, and case management, often working in clinical settings. Both roles are vital in the social services industry but differ in scope and qualifications.

What are popular job titles related to Human Services Case Manager jobs in Delaware?

For Human Services Case Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Human Services Case Manager jobs in Delaware look for?

The top searched job categories for Human Services Case Manager jobs in Delaware are:

What cities in Delaware are hiring for Human Services Case Manager jobs?

Cities in Delaware with the most Human Services Case Manager job openings:

Human Services Case Manager jobs near you
Infographic showing various Human Services Case Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,216 per year, or $22.2 per hour.

Health/Human Services Case Manager I

Dover, DE

Goodwill of Delaware and Delaware County
Non-Profits • 51 - 200 employees
Learn more about Goodwill of Delaware and Delaware Countyexternal

$19.50/hr

Full-time

Posted 29 days ago

Job description

NOW HIRING
Health/Human Services Case Manager I
DHSS Division of Social Services – Blue Hen Corporate Center, 655 Bay Road, Dover, DE 19901
Dover, DE • $19.50/Hour • Full-Time
Staffing Assignment through Goodwill® Staffing Services

The Delaware Division of Social Services (DSS) helps Delawareans access food assistance, Medicaid, cash assistance, and other vital benefits. We're looking for an organized, dependable Health/Human Services Case Manager I to join our team at the Blue Hen Corporate Center in Dover, supporting the daily workflow that keeps applications, casework, and communication moving efficiently across the unit.
What You'll Do
  • Pull the daily applications received list from the DSS eligibility system.
  • Screen and assign daily applications received.
  • Generate daily assignment logs.
  • Create and update records in the application tracking system.
  • Retrieve faxes and distribute them to the assigned worker.
  • Prepare and process documents for and through the Document Imaging System.
  • Sort, date stamp, and process incoming, homeless, and returned mail for the team, and distribute accordingly.
  • Answer the telephone, screen calls, refer to the appropriate worker/POD or agency, and take messages.
  • Photocopy, date stamp, and distribute information as requested.
  • Mail applications as appropriate, noting the date sent.
  • Maintain forms and supplies for efficient unit operation.
  • Coordinate case transfers to other DSS locations or the DIS case file.
  • Maintain logs and process requests for cases from ARMS, other units, and Quality Control, including audits.
What We're Looking For
  • Experience in administrative, clerical, or human services casework preferred.
  • Strong organizational skills and attention to detail for accurate records and logs.
  • Comfort using multiple systems and databases for daily casework.
  • Clear phone and communication skills for screening and directing calls.
  • Ability to manage multiple daily tasks — mail, faxes, logs, and case transfers — efficiently.
  • Dependability and punctuality; good time management habits.
  • Ability to follow DSS office procedures and maintain an organized workspace.
What We Offer
  • $17.50 per hour.
  • Competitive benefits
  • Full-time hours with a consistent Monday–Friday schedule.
  • Meaningful work supporting Delawareans access needed services.
  • A supportive, mission-driven team environment.
Why This Role Matters
Behind every benefits application is a Delaware family or individual counting on a timely, accurate process. As a Health/Human Services Case Manager I, you'll help keep that process running smoothly — screening applications, routing calls, managing logs, and coordinating case files so caseworkers can focus on the people they serve. It's detail-oriented work that has a direct, meaningful impact on the community.
Location
655 Bay Road, Dover, DE
Pay Rate
$19.50 per hour
Hours
Full-Time, Mon–Fri
Type
Case Manager I
This is a state set-aside position. People with disabilities are encouraged to apply.