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Hr Shared Services Representative Jobs (NOW HIRING)

Simos

People and Organization Analyst

Chicago, IL · On-site

$21 - $27/hr

HR, shared services, or administrative experience preferred * Strong communication and customer-service skills * Detail-oriented and comfortable working in a fast-paced environment Associate ...

Dataman Ltd

Call Center Services Representative 3

Irving, TX · On-site

$15.25 - $19.25/hr

DatamanUSA is looking for a Call Center Services Representative 3 for our direct client based in ... shared services or call center environment. *) Proficiency with AI driven chat bots, voice ...

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Hr Shared Services Representative information

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How much do hr shared services representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for hr shared services representative in the United States is $26.43, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $30.29 per hour, depending on experience, location, and employer.

What is an HR Shared Services Representative?

HR Shared Services Representatives are professionals who provide centralized human resources support to employees and managers within an organization. They handle a wide range of HR-related inquiries and processes, such as benefits administration, payroll questions, onboarding, and policy guidance. Their role is to streamline HR services, improve efficiency, and ensure consistent application of HR policies across the company. By acting as a first point of contact for HR matters, they help employees resolve issues quickly and accurately.

What are the key skills and qualifications needed to thrive as an HR Shared Services Representative?

To thrive as an HR Shared Services Representative, a solid understanding of HR policies, strong data management abilities, and typically a bachelor's degree in HR or a related field are essential. Familiarity with HR information systems (HRIS), case management tools, and payroll software is commonly required. Outstanding communication, problem-solving, and organizational skills help in delivering excellent service and efficiently resolving employee inquiries. These competencies ensure accurate, timely support and contribute to a positive employee experience within the organization.

What are some common challenges faced by HR Shared Services Representatives when handling employee inquiries, and how can they be effectively managed?

HR Shared Services Representatives often encounter challenges such as managing high volumes of employee inquiries, addressing sensitive or confidential issues, and ensuring consistent application of company policies. To effectively manage these challenges, representatives rely on strong communication skills, detailed knowledge of HR processes, and the ability to prioritize tasks efficiently. Utilizing case management systems and collaborating closely with other HR team members also helps streamline workflows and deliver timely, accurate support to employees.

What is the difference between Hr Shared Services Representative vs HR Coordinator?

AspectHr Shared Services RepresentativeHR Coordinator
CredentialsTypically requires a bachelor's degree in HR or related field; certifications like SHRM-CP are commonUsually requires a bachelor's degree; HR certifications are a plus but not mandatory
Work EnvironmentSupports HR functions across multiple departments, often in a centralized HR departmentWorks closely with HR teams and employees, often in an administrative or support role
Employer & Industry UsageCommon in large organizations with centralized HR servicesFound in various organizations, focusing on employee relations and administrative tasks

The HR Shared Services Representative primarily handles transactional HR tasks across departments, providing centralized support, while the HR Coordinator focuses on coordinating HR activities and supporting employee relations. Both roles require similar credentials and are integral to HR operations, but they differ in scope and daily responsibilities.

What cities are hiring for Hr Shared Services Representative jobs?

Cities with the most Hr Shared Services Representative job openings:

What states have the most Hr Shared Services Representative jobs?

States with the most job openings for Hr Shared Services Representative jobs include:

What job categories do people searching Hr Shared Services Representative jobs look for?

The top searched job categories for Hr Shared Services Representative jobs are:

Hr Shared Services Representative jobs near you
Infographic showing various Hr Shared Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,972 per year, or $26.4 per hour.

HR Shared Services Representative

Hire Talent

Freemansburg, PA • On-site

Other

Re-posted 18 days ago

Job description

HR Shared Services Representative

Job Location: (Bethlehem, PA) hybrid role; 3 days onsite/ 2 days remote. Job Duration: 12 months on W2

Start date: Mid-August 2026. This is a potential contract to hire. Applicants must be eligible to work in the U.S. without company sponsorship, now or in the future.

Position Summary: Do you have a desire to be part of a collaborative HR Shared Services team? Are you a problem solver who enjoys helping colleagues and working in a collaborative team culture to provide answers and resolutions to complex challenges? If so, Client is seeking a HR Shared Services Representative within the Human Resources Shared Services team (MyHR). As a Human Resources Shared Services Representative, you will provide HR support for complex requests in the HR areas of Benefits, Payroll, Colleague Relations, Performance, and Workday business processes. In addition, identify process improvement opportunities, trends, develop and enhance internal standard operating procedures to provide valuable and thoughtful resolutions, independently manage work within established timeframes with a high degree of care, accuracy, and quality.

You will:

  • Answer calls with a smile in your voice while showing empathy where appropriate.
  • Be an active participant in the modernization of HR Service Delivery technology, including AI.
  • Cross-train on Our client and Immigration work.
  • Participate in (and sometimes facilitate) ongoing training.
  • Perform complex HR administrative support work in the realm of Workday, Benefits, Talent Management, Talent Acquisition, and Colleague Relations.
  • Anticipate the further needs of a customer and provide thorough responses (email and telephone).
  • Collaborate and serve as a point of contact for the HR Centers of Excellence (COEs) and MyHR stakeholders for all new and existing work requests to drive successful execution of new and existing offerings.
  • Research and resolve complex colleagues' questions, including Workday issues and transactions.
  • Take the initiative to utilize data and metrics to address customer pain points, recommend process improvements, and develop internal documentation/reports to ensure customer satisfaction (CSAT), service level agreements (SLAs) and quality improvement adherence.
  • Ensure standard operation procedures (SOPs) are continually reviewed with an eye on our colleague experience and simplicity with processes.
  • Partner with leadership to ensure maintenance and upgrading of the case management system, including KB.
  • Participate in the testing of system updates and enhancements.
  • Build colleague trust and display empathy by providing accurate information.
  • As needed, assist with Auditing MyHR work for accuracy, and tracking and maintaining processes that support the execution of our objectives and key results (OKRs) around customer satisfaction (CSAT), service level agreements (SLAs) and Quality.
  • Support the HR Transformation work by becoming involved in related projects.

You have:

  • High School Diploma/GED required.
  • One or more years of Contact Center and/or relevant experience is required; two years is preferred.
  • Requires a minimum of two years and up to four years of Human Resources experience.
  • Consistently demonstrated high-quality quality assurance (QA), service level agreement (SLA), and customer satisfaction (CSAT) delivery and feedback. (required)
  • Built credibility with associates and are a valued partner to the Audit team and Team Leads.
  • Experience and comfort navigating Workday; Workday Reporting is preferred.
  • Proven ability to follow existing processes with superior attention to detail.
  • Functional skills and leadership behaviors aligned to Client's HR Capability Model:
    • A natural curiosity to learn about the business, HR function, and industry within which you're working. (Business Acumen)
    • The ability to fact-find for a complete understanding of colleague concerns, identify colleague's issue and make high-judgement decisions. (Strategic Thinking)
    • Experience in building relationships and collaborating with colleagues at all levels. (Relationship Management/Collaboration)
    • Exceptional communication and organizational skills and the ability to prioritize in a fast-paced environment. (Agility)
  • Exceptional communication and organizational skills and the ability to prioritize in a fast-paced environment.
  • The ability to fact-find for a complete understanding of colleague concerns, identify colleague's issue and make high-judgement decisions.

Reporting Relationships: As a HR Shared Services Representative, you will report directly to the Manager of HR Shared Services.

Apply