Hoya Optical Jobs (NOW HIRING)

Join HOYA Vision Care and become part of a team focused on helping customers and supporting better vision every day. In this role, you will strengthen your customer service skills, learn the optical business, and support customers who rely on our products and expertise. You will work in a collaborative environment where your ideas, accuracy, and commitment to service matter. HOYA provides training and opportunities to build your knowledge and grow your career.

We are currently hiring a Customer Service Rep in Ramsey, MN! This role offers an opportunity to develop valuable skills while contributing to work that improves people's lives.

Wage: $20-21.50/hr., based on experience

Shift:  Monday - Friday 9:00am - 5:30pm

Location: Ramsey, MN (Hybrid)

What's in it for you?

• Health/Dental/Vision/Disability Insurance
• Tuition Reimbursement
• 401K plans
• PTO and Paid Holidays
• And more!

What you'll do:

• Customer Focus: Genuinely enjoys helping people and responds to customer questions with courtesy, patience, and a positive attitude.
• Communication: Speaks and writes clearly and listens carefully to understand customer needs.
• Problem Solving: Asks the right questions to understand customer concerns, uses available resources and training to find solutions, and knows when to ask for help or escalate.
• Attention to Detail: Accurately enters orders and account information and reviews work before submitting.
• Dependability: Maintains reliable attendance and punctuality and follows through on assigned responsibilities.
• Willingness to Learn: Remains open to coaching and feedback and shows interest in learning optical products, systems, and processes.
• Adaptability: Stays calm and flexible in a fast-paced environment with changing priorities.
• Teamwork: Works well with others and supports teammates in meeting daily service goals.

• Computer Skills: Proficient in Microsoft Office tools, including Outlook, Word, Excel, and Teams. Comfortable navigating multiple systems and screens and learning order-entry and phone systems through training.

 Qualifications:

• High School Diploma or GED
• 2 years of telephone customer service experience is a plus
• Optical experience recommended
• Must be within a commutable distance of the Ramsey office. Following onsite training, this position will transition to a hybrid schedule of 3 days in the office and 2 days working from home.

We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It's a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.

We welcome people who challenge us to become better, who share our sense of purpose, and who embrace growth, so our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.

High School Diploma

1 (one) year of telephone customer service expereince 

Optical experience strongly preferred

Knowledge, Skills and Abilities

Ability to represent the company in a professional manner

Able to work as a team

Good communication skills, problem solving, and follow through

Ability to do simple math

Able to read and write English

Able to memorize large amounts of data accurately 

Must posses basic computer knowledge and be able to use it effectively  

Answer incoming inquiry calls from customers in a professional manner

Process Rx and stock orders accurately

Address customer concerns regarding billing and services rendered

Refer complaints of service failures to designated department managers for investigation

Give estimated order completion times to customer, monitor own "promise jobs" and notify customers of delays

Use tools supplied to communicate with internal and external customers (DVI Promise Report, SalesForce, email, Rapid Response, DVI Job Notes, tracking deliveries)

Keeps abreast of products, availability and pricing

Other duties as required

Attendance and Punctuality 

Is consistently at work and on time

Ensures work responsibilities are covered when absent

Must be able to work overtime when needed

Arrives at meetings and appointments on-time