Housekeeping Manager Jobs in Springfield, MA (NOW HIRING)

What You Will Do

• Lead, hire, train, and develop the housekeeping and laundry team.
• Manage daily housekeeping and laundry operations across our senior living and healthcare community.
• Create staff schedules, oversee work assignments, and maintain high standards of cleanliness, safety, and customer service.
• Conduct routine inspections of resident, common, healthcare, and guest areas to ensure excellence in presentation, sanitation, and resident satisfaction.
• Oversee apartment turnovers, special cleaning projects, laundry services, and resident storage areas.
• Implement and monitor infection prevention and enhanced cleaning protocols in partnership with clinical leadership.
• Ensure compliance with all applicable healthcare, OSHA, Massachusetts Department of Public Health (DPH), state, federal, and regulatory requirements.
• Develop and maintain departmental policies, procedures, quality assurance initiatives, and budgets.
• Manage departmental purchasing, inventory, and vendor relationships.
• Collaborate with community leadership, clinical teams, and resident committees to create a safe, welcoming, and exceptional living environment for residents.
• Perform housekeeping duties as needed to ensure continuity of service and support departmental operations.
• Perform other duties as assigned.

What We Are Looking For

• The Experience: A leader with a strong background in housekeeping or environmental services with a talent for leading and inspiring a diverse team.
• The Passion: Someone who truly cares about the environment and want to use products that are safe for both people and nature.
• The Mindset: A natural problem-solver who sees an organized supply closet as a work of art and a well-trained team as your greatest success.
• The Connection: Great communication skills and the ability to work closely with other leaders to create a high-end experience for our residents.

Essential Functions:  

Performs job functions in a manner consistent with the mission, vision, and guiding principles

of The Loomis Communities. Adheres to the Loomis Communities Compliance and Ethics

Program.

Demonstrates an awareness of, a respect for and attention to the diversity of the people with whom they interact (persons served, personnel, families/caregivers, and other stakeholders) that is reflected in attitudes, behavior and services.

Interviews and makes final selection of housekeeping and laundry applicants for employment. Trains, directs and supervises team members, including orienting new team members and conducts monthly

in-service training programs.

Prepares work and time schedules, including residents' cleaning schedules and inspects work to ensure that it meets the established standards. Supervises residents' laundry areas and special cleaning projects, following through to ensure that all special cleaning and laundry (where applicable) is completed in a timely manner. 

Conducts daily inspection and evaluation of the facility to ensure common areas, surfaces and furniture are in good condition and that housekeeping supply closets are clean and adequately stocked. Ensures that guest rooms and gathering spaces are set up and cleaned as needed as needed to accommodate scheduled events and reservations. Coordinates all service requests for extra cleaning and personal laundry services by filling out the service request forms and ensures that the requested services are performed. Coordinates the collection and disposal of solid waste services, monitors the condition of waste disposal equipment, and calls for service when needed. Maintains resident storage areas by assigning storage spaces, maintaining a list and making certain they are emptied when the resident leaves. Oversees floor and rug cleaning schedule to maintain carpet and floor cleanliness. Works with marketing manager to ensure apartments are thoroughly cleaned according to documented standards before verified move in.

Recommends for approval of the Executive Director the development and implementation of housekeeping policies and procedures and maintains a departmental policy and procedure manual. Works in conjunction with the Executive Director on the preparation of the annual departmental budget and the facility's capital budget.

Develops and implements quality assurance programs to ensure cleanliness of the facility and equipment and compliance with all applicable local, state and federal regulations, as well as facility standards. Stays current on infection control practices and products. Identifies key performance indicators for Housekeeping. Collects and analyzes data monthly. Identifies initiatives that may include: operational improvements, customer satisfaction, expenses reduction, and/or revenue enhancement. Completes QAPI initiatives and is an active participant in the community's QAPI and safety committees.

Purchases supplies and equipment needed for the housekeeping department working within the established fiscal policies and approved operating budget. Completes monthly supplies inventory.  Assists in obtaining bids, selecting and monitoring the performance of outside service contractors related to the housekeeping function, including annual window cleaning project and trash pickup.  

Attends weekly leadership meetings, in-service education programs, monthly organization wide meetings and other meetings as assigned in order to assist in the coordination of services facility-wide. Serves as liaison to resident housekeeping committee. Works with infection control nurse to increase cleaning protocols related to local, state and federal standards during isolation and or infection outbreaks. Performs housekeeping services as necessary to ensure continuity of services.

Reports any issues/problems regarding equipment, facilities, residents and/or staff to supervisor. Reports needed building and equipment repairs to maintenance.

Complies with all CARF/CCAC and DPH guidelines and standards. Knowledge of and proficiency in all  OSHA and local requirements related to all assigned work.

Qualifications:

Required Education:  High School Diploma / Trade school or equivalent

Preferred Education:  None

Required Experience:  Minimum of 3 years' experience in housekeeping services. Minimum of 2 years in a supervisory role.

Preferred Experience:  Experience in a retirement or long term care setting.

Skills/Competencies: Time management and analytical skills, computer proficiency, attention to detail, and quality control. The ability to learn quickly and adapt to various situational demands. The ability to work efficiently alone or in a team. The requirements listed within are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.