What Is a Housekeeping Manager and How to Become One
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What Does a Housekeeping Manager Do?
At a hospital or hotel, a housekeeping manager is responsible for ensuring the cleanliness of the lobby, guest rooms, and any other public area. Your duties in this career are to hire, train, and supervise other housekeeping staff, assign them with tasks, and conduct performance reviews and evaluations. As the housekeeping manager, your other responsibilities include preparing budgets for your department, ensuring that cleaning supplies are in stock, and fielding customer service issues from guests. You typically report to the general manager or facilities supervisor.
How Can I Become a Housekeeping Manager?
To become a housekeeping manager, you need a variety of educational and professional qualifications, starting with a high school diploma or GED certificate. Several years of work experience on a housekeeping staff or in the hospitality industry is an essential prerequisite to becoming a manager. During your time as a housekeeper, you should demonstrate strong leadership and managerial skills and take on extra responsibilities. Knowledge of budgets, finances, and HR practices are also helpful. Good customer service and verbal communication skills are also important.
Housekeeping Manager Job Description Sample
With this Housekeeping Manager job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember, every employer is different and each will have unique qualifications when they hire for a Housekeeping Manager role.
We are seeking a detail-oriented, motivated Housekeeping Manager to join our hospitality team. As the head of our housekeeping department, you recruit, hire, and train housekeeping associates, perform daily inspections of rooms and public areas and ensure exceptional service to all customers. Additionally, you ensure adequate inventory levels of cleaning products, deliver vacuums and other equipment for regular maintenance, and collaborate with other department heads and managers to create an enjoyable experience for every guest. Our ideal candidate has five or more years of experience in the hospitality industry, particularly in a leadership role.
Duties and Responsibilities
- Perform daily inspections of guest rooms and common areas to ensure the best possible service
- Recruit, hire and train new housekeeping associates
- Ensure the availability of materials and equipment
- Perform staff reviews and encourage teamwork among staff
- Resolve customer problems and complaints
Requirements and Qualifications
- High school diploma or GED certificate
- Associate degree or vocational training in hospitality services (preferred)
- Prior supervisory experience in a hospitality setting
- Excellent written and verbal communication skills