Hourly Voip Technical Support Jobs in Raleigh, NC

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Senior Network Engineer

On behalf of our client, Procom Services is searching for a Senior Network Engineer for a contract opportunity in Durham, NC.

Senior Network Engineer Job Details

Establish enterprise data network standards, analyze and resolve complex network related problems, and analyze and test all elements of the network infrastructure. Design and implement network solutions based on business requirements. Plans, designs, and implements data network infrastructure components. Coordinates the development and maintenance of procedures, specifications, and standards.

Evaluates, tests, recommends, and implements specific network solutions.

Manage assigned network related tasks for projects.

Perform engineering, design and technical support for customer and internal networks.

Coordinates with other departments any network changes or activities that could affect them.

Provide skills-transfer to peers within Network Engineering as required.

Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software.

Investigates and resolves problems, inefficiencies, and network performance.

Provides planning and technical support to determine network business needs throughout the company.

Participates in ensuring that customer requests via the ticketing system are managed to closure.

Complies with all standard internal controls and processes.

Delivers results in support of achieving the organization's Service Level Agreements.

Viewed as technical SME in network analysis, design and engineering.

Ensures that system improvements are successfully implemented monitored to gain the greatest efficiencies.

Defines, oversees, and participates in the work performed to plan, design, and manage network infrastructure components for effective performance, cost effectiveness, and availability.

Manages network projects related to technology pilots, conversions, implementations, etc.

Design of the overall network architecture for clients and/or corporate-wide projects.

Troubleshoots the most complex network issues as level 2/3 engineering support.

Establishes network priorities as they relate to the achievement of short and long-term business goals and objectives.

Full knowledge of the business and architecture of the network.

Senior Network Engineer Mandatory Skills

8+ years of related enterprise data network experience. Demonstrated project management experience.

Experience with Cisco network knowledge as indicated above

Experience with VoIP and QoS.

Experience with SNMP Management Tools, PC based tools and products, and MS-Office

Expert knowledge of a variety of network management tools, test equipment, circuits, and routers.

Extensive knowledge of TCP/IP protocol stacks and firewall security in an inter-networking environment.

Knowledge of Quality of Service and experience designing/implementing QoS in an enterprise environment.

Advanced knowledge in Cisco Network including:

o Cisco switches & routers

o Cisco Call Manager

o Cisco Wireless

o Cisco Loadbalancer

Excellent interpersonal, organizational, customer service, communications, and presentation skills.

Ability to serve as a technical mentor to others and guides less experienced engineers and technicians in resolving complex problems.

Ability to apply expert knowledge of network engineering to the most complex problems and to direct, train, and guide less experienced engineers

BS Engineering or equivalent technical experience.

Cisco certifications at CCNP level or higher desired.

Senior Network Engineer Start Date

ASAP

Senior Network Engineer Assignment Length

6+ months

"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.