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Hourly Microsoft Chat Support Jobs (NOW HIRING)

DYOPATH

Desktop Support Analyst II

Tucson, AZ

$30/hr

Troubleshoot issues via in-person, phone, or chat support * Manage and resolve tickets using internal or client ticketing systems while meeting SLAs * Perform system updates, including Microsoft ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$30/hr

Troubleshoot issues via in-person, phone, or chat support * Manage and resolve tickets using internal or client ticketing systems while meeting SLAs * Perform system updates, including Microsoft ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Serve as the first point of contact for IT support requests received via phone, email, chat, and the ServiceNow ticketing platform. * Provide support for Microsoft Office 365 applications, including ...

University of Rochester

$21.78 - $30.53/hr

Individual annual salaries/hourly rates will be set within the job's compensation range, and will ... Provides phone, remote, and chat support for a large customer base whose business functions rely ...

TEKsystems

Customer Service Representative

Cave Creek, AZ · Hybrid

$25 - $26/hr

Typical workload includes a mix of phone, email, and chat support * Applicants must be authorized ... Proficiency with Microsoft Office * Experience using CRM or call center software * Ability to ...

TEKsystems

Customer Service Representative

Scottsdale, AZ · Hybrid

$25 - $26/hr

Typical workload includes a mix of phone, email, and chat support * Applicants must be authorized ... Proficiency with Microsoft Office * Experience using CRM or call center software * Ability to ...

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Hourly Microsoft Chat Support information

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How much do hourly microsoft chat support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for hourly microsoft chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by hourly Microsoft chat support agents, and how can they be managed effectively?

Hourly Microsoft Chat Support agents often encounter challenges such as managing multiple chat conversations simultaneously, interpreting customer issues accurately without visual cues, and staying up-to-date with frequent product updates. Effective time management, strong written communication skills, and ongoing training are essential to address these challenges. Many teams use knowledge bases, regular team meetings, and escalation protocols to ensure agents have the support they need to resolve customer inquiries efficiently and maintain high satisfaction levels.

What are the key skills and qualifications needed to thrive as an hourly Microsoft chat support specialist?

To thrive as an Hourly Microsoft Chat Support specialist, you need strong problem-solving abilities, technical knowledge of Microsoft products, and typically a high school diploma or equivalent. Familiarity with customer support platforms, remote troubleshooting tools, and Microsoft applications is essential. Excellent written communication, patience, and active listening skills help build rapport and resolve issues efficiently. These skills ensure timely, accurate assistance, leading to high customer satisfaction and effective support delivery.

What is an hourly Microsoft chat support?

Hourly Microsoft Chat Support jobs involve assisting Microsoft customers through online chat platforms. Support agents help users troubleshoot technical issues, answer questions about Microsoft products and services, and provide guidance on account management. These roles typically require strong communication skills, problem-solving abilities, and familiarity with Microsoft software. Agents are usually paid an hourly wage and may work remotely or from a call center. Many positions offer flexible schedules to accommodate different time zones and customer needs.
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Hourly Microsoft Chat Support jobs near you
Infographic showing various Hourly Microsoft Chat Support job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Consultant (TSC I)

Access Control Devices, Inc

Benton, AR • On-site

Full-time

Posted 9 days ago

Job description


ACDI is a rapidly growing Professional Services Company that sells and supports dynamic print management, capture, electric vehicle charging, and cost-recovery solutions to streamline office technology and the document lifecycle in a distributor-reseller environment. We have channel distribution and development partnerships with many of the largest copier and printer manufacturers worldwide, including Samsung, Xerox, Sharp, Canon, Ricoh, Konica-Minolta, Toshiba, Lexmark, and others. From hardware payment solutions, proximity card readers, and EV charging stations to digital workflow automation, fleet management, and analytics software, ACDI's extensive portfolio pairs seamlessly with its industry-leading project coordination, installation, marketing, and sales expertise.
As we continually seek to develop progressive new solutions for our partners, we look to hire only the best and brightest. Hard work, commitment, and relationships have propelled ACDI to the status of the most respected partner in the dealer channel. If you covet an opportunity to be a part of a company with no limits, then we may be looking for someone like you!
Technical Support Consultants I @ ACDI
Here at ACDI, our Technical Support Consultants I (TSC I) help deliver support services to our clients that optimize business value from our core products at ACDI.
The Technical Support Consultant I will be involved in post-sales support engagements to provide ongoing technical and customer support for our hardware/software products and therefore requires excellent communication and technical skills.This role is multi-faceted and the individual will be required to handle inbound technical problems, customer service issues, remote web-based support, internet chat support sessions, and end-user training.
When the Technical Support Consultant I is not being utilized for support engagements, they will be involved in developing reports for current known issues, building their technical skills around our products and solution, or training other consultants in best practices and helping to create documentation or templates around current support offerings.
Successful team members will support ACDI's mission, vision, and core values.
ACDI's Technical Support Consultant I's Responsibilities:
  • Must have a passion for customer service and ensuring that every customer interaction is a positive one.
  • Provide post-sales technical support for our customer base consisting of both end-users and dealers using the following support medium: Phone, Email, Chat, etc.
  • Quickly and accurately diagnose and resolve first line support issues
  • Handle automatic support ticket queues and ensure quick and professional responses
  • Ability to escalate issues to second line support when required
  • Resolve questions regarding solutions, services, and training
  • Provide creation/updating of training materials for end users and dealer technicians
  • Ensure proper communication occurs with end users, dealer reps, and ACDI employees in terms of providing timely status reports
  • Train key personnel and managers on software, hardware, and supporting workflow
  • Work across multiple departments to ensure collaborative efforts and improvements are being implemented, documented, and shared
  • Responsible for achieving and maintaining organizational requirements for ticket quality and time utilization
  • Support a variety of application platforms and systems
  • Document and utilize solutions through use of a knowledge base, white papers, training sessions and other available educational tools
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Some after-hours and/or holiday work required
  • Contribute to the team in a positive manner at all times
  • Maintain a complete understanding of and adhere to all ACDI policies, procedures, and processes
  • Maintain a positive organizational culture while upholding ACDI's mission, vision, and core values

Experience & Education Requirements
  • High School diploma, preferred Associates Degree, and a minimum of 1+ years of technical support experience or the equivalent combination of education and experience required
  • Technical certificates obtained from A+, Network+, Security+ (at least one of the following or equivalent)
  • Prior experience with administering any of the following will set you apart: Server, Network, and Database.
  • Obtaining PaperCut Technical certificates is required within 90 days
  • Must have a basic understanding of:
    • Desktop Operating Systems : Windows, Mac OS or Linux
    • Server OS: Windows or Linux
    • Mobile Operating Systems: Chrome OS or Android or iOS
    • Microsoft Office
    • Networking including: DNS, DHCP, and troubleshooting connectivity between two end point devices
    • Remote Desktop Support
    • Installing and supporting Printers
  • Experience in any of the following will set you apart:
    • Print Management Software such as PaperCut
    • Virtualization Technology: VMWare, HyperV, Citrix
    • Scripting languages: Powershell, Batch, or Shell
    • Programming Languages: JavaScript or Python
    • Database: MS SQL, MySQL, Oracle
    • Google Workspace
    • Zoho Suite
    • MDM Software such as: Intune, JAMF, Munki
  • Experience exercising discretion and confidentiality with sensitive company or team information
  • Excellent organizational skills with an ability to think proactively, anticipate upcoming needs, and prioritize work

Physical Requirements
  • Must be able to stand or sit for prolonged periods of time
  • Must be able to lift 15 pounds
  • Ability to travel and fly on a commercial airliner if needed
  • May be required to furnish a passport or other identity documents for international travel

Supervisory Responsibility
  • This position has no supervisory responsibilities.

Work Environment
  • Moderate noise level, bullpen environment located at ACDI headquarters
  • Fast-paced, encouraging, and positive
  • Employee may be required to furnish adequate internet services, mobile services and devices necessary to receive business communications on a continual basis

Other Duties
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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