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Hotel Operations Manager Jobs in Wisconsin (NOW HIRING)

TPG Hotels & Resorts

WI · On-site

TPG Hotels, Resorts & Marinas in McKinney, TX seeks a General Manager to oversee the hotel's operations, guest satisfaction, and financial success. You will lead the team, drive strategic planning ...

Bear Country Inc

Operations Manager

Caledonia, WI

BCI Operations Manager SUMMARY: The BCI Operations Manager oversees all aspects of Bear Country ... Hotel Effectiveness scheduling: Making sure schedules are out on time and staff is aware of their ...

Delaware North

Operations Manager, Titletown

Green Bay, WI · On-site

$55K - $74K/yr

The Operations Manager will drive operational excellence, support business growth and profitability ... Generous friends-and-family discounts at many of our hotels and resorts What will you do? * Oversee ...

Delaware North

Operations Manager, Titletown

Green Bay, WI · On-site

$55K - $74K/yr

The Operations Manager will drive operational excellence, support business growth and profitability ... Generous friends-and-family discounts at many of our hotels and resorts What will you do? * Oversee ...

Delaware North

Operations Manager, Titletown

Madison, WI

$55K - $74K/yr

The Operations Manager will drive operational excellence, support business growth and profitability ... Generous friends-and-family discounts at many of our hotels and resorts What will you do? * Oversee ...

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Hotel Operations Manager information

See Wisconsin salary details

$30.3K

$55.6K

$93.9K

How much do hotel operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for hotel operations manager in Wisconsin is $55,558.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $64,100.00 per year, depending on experience, location, and employer.

What does a hotel operations manager do?

A hotel operations manager looks after the daily operations of a hotel, lodge, or motel. Your duties include hiring and training new staff, maintaining budgets, ordering supplies and equipment for the hotel, and creating and maintaining work schedules. The career requires you have several qualifications, such as a degree in hospitality management, particularly for work at a larger hotel, or several years of experience in a similar job. Important skills include leadership ability, close attention to detail, and verbal and written communication. You must be comfortable interacting with clients and paying close attention to their needs while in your establishment.

What are the key skills and qualifications needed to thrive as a hotel operations manager and why are they important?

To thrive as a Hotel Operations Manager, you need strong leadership, organizational, and hospitality management skills, typically backed by a degree in hospitality or business administration and relevant industry experience. Familiarity with property management systems (PMS), reservation software, and compliance standards is essential. Exceptional interpersonal skills, problem-solving abilities, and adaptability help you lead teams and ensure guest satisfaction. These competencies are crucial for maintaining smooth daily operations, upholding service quality, and driving overall hotel success.

What are the main challenges a hotel operations manager faces when coordinating different departments, and how can they be overcome?

A Hotel Operations Manager often navigates challenges like aligning the goals of various departments—such as housekeeping, front desk, and food & beverage—to ensure seamless guest experiences. Communication gaps and conflicting priorities can arise, especially during busy periods. To overcome these challenges, successful managers hold regular interdepartmental meetings, implement clear standard operating procedures, and foster a culture of collaboration and open feedback. This proactive approach helps maintain service consistency and supports the overall operational efficiency of the hotel.

What is operations management in hotels?

Operations management in hotels involves overseeing daily activities to ensure smooth functioning of services such as front desk, housekeeping, maintenance, and food service. Hotel operations managers coordinate staff, manage budgets, and implement procedures to enhance guest experience and operational efficiency.
More about Hotel Operations Manager jobs

What are the most commonly searched types of Hotel Operations jobs in Wisconsin?

The most popular types of Hotel Operations jobs in Wisconsin are:

What are popular job titles related to Hotel Operations Manager jobs in Wisconsin?

For Hotel Operations Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Hotel Operations Manager jobs in Wisconsin look for?

The top searched job categories for Hotel Operations Manager jobs in Wisconsin are:

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Cities in Wisconsin with the most Hotel Operations Manager job openings:

Hotel Operations Manager jobs near you
Infographic showing various Hotel Operations Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $55,558 per year, or $26.7 per hour.

Hotel Operations Manager

Potawatomi Casino Hotel

Milwaukee, WI • On-site

Full-time

Posted 19 days ago

Potawatomi Casino & Hotel rating

7.3

Company rating: 7.3 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

54th of 164 rated casinos

Job description

Pay based on experience | Requires flexibility to work various shifts
In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our hotel guests are happy with their stay? As the Hotel Operations Manager, you will be responsible for the teams that provide continuous service to our guests by guiding team members in different areas of the Guest Service Chain. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.
Principal Duties and Responsibilities (*Essential Functions)
  1. *Carry out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and hiring; training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.
  2. *Work closely with other Hotel and Casino department managers to maintain a high level of customer service and guest satisfaction.
  3. *Create, develop, implement, and evaluate overall front desk, valet, and housekeeping operations, processes, and strategies to ensure maximum guest service.
  4. *Responsible for monitoring and assisting executive leadership with creating budgets and operating within the budget for each area.
  5. *Oversee the day-to-day operations of the front desk, valet, and housekeeping staff and ensure all hotel guests are greeted, registered, and accommodated in a timely and pleasant manner.
  6. *Monitor guest satisfaction metrics and online reviews to implement changes needed to increase guest satisfaction.
  7. *Manage guest communications, inquiries, special needs, complaints, and concerns and take corrective action with the goal of producing a positive interaction and experience for all hotel guests.
  8. *Maintain procedures for credit control, handling of financial transactions, security of monies, guest security, and emergency procedures.
  9. *Responsible for the policies and procedures applicable to performance standards, functions, and responsibilities related to the front desk, valet, and housekeeping staff.
  10. *Execute programs that improve guest service, team building, team efficiency, and team member morale.
  11. *Held accountable to the highest degree for the accuracy and thoroughness of department records and reports.
  12. Ensure hotel appearance is maintained to the highest of standards.
  13. Establish, update, and ensure full compliance with departmental Internal Controls, policies, procedures, regulations, and objectives.
  14. Perform other duties as assigned.

Job Qualifications
  1. A Bachelor's degree in Hotel Management, Hospitality Management or related field and two (2) years of progressively responsible, related experience are required. If no Bachelor's degree then an Associate's degree in a related field and four (4) years of related experience is required.
  2. Two (2) years of supervisory experience is preferred.
  3. Knowledge of Call Center and Reservations Systems. Knowledge of modern Property Management Systems (PMS) such as Opera, or other Central Reservation Systems (CRS).
  4. Knowledge of hotel operations including but not limited to front office, valet, and housekeeping.
  5. Office skills must include the ability to use standard office equipment and intermediate knowledge of Microsoft Office. Prior experience with a property management system and/or patron management system is preferred.
  6. The ability to maintain discretion in handling confidential information.
  7. Strong influencing and relationship-management skills. The ability to interact with stakeholders of all levels and understand the interests of multiple stakeholders and how those interests relate to Potawatomi Casino Hotel (PCH) and its goals.
  8. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
  9. While performing the duties of this job, the team member must be able to move freely throughout the property and operate a personal computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions
The noise level is usually moderate. When on the casino floor, the noise level increases. The facility is not smoke free.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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