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Director Hotel Operations Jobs in Wisconsin (NOW HIRING)

Stonebridge Companies

WI · On-site

$130 - $160/hr

The Director of Finance oversees the hotel's financial operations, providing management with accurate, timely, and relevant financial data. This role manages accounting functions, supervises ...

NCG Hospitality

Hotel Director of Sales

WI · On-site

Picture yourself thriving as the Hotel Director of Sales at the DoubleTree by Hilton Wausau ... operations of over 30 premier hospitality properties. We foster genuine customer engagement and a ...

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Director Hotel Operations information

What is the difference between Director Hotel Operations vs Hotel General Manager?

AspectDirector Hotel OperationsHotel General Manager
Primary FocusOversees multiple departments and strategic planningManages daily hotel operations and staff
ResponsibilitiesDevelops policies, oversees budgets, and ensures overall performanceEnsures guest satisfaction, handles staff issues, and manages daily activities
CredentialsTypically requires hospitality management experience, possibly advanced certificationsExperience in hotel management, often with similar certifications
Work EnvironmentCorporate offices and multiple hotel propertiesOn-site at the hotel, directly overseeing daily operations

The main difference between a Director Hotel Operations and a Hotel General Manager is their scope of responsibility. The Director focuses on strategic oversight across multiple departments or properties, while the General Manager handles daily hotel operations and guest satisfaction. Both roles require hospitality experience and management skills, but their focus and daily tasks differ significantly.

What does a director of hotel operations do in a hotel?

A director of hotel operations oversees the daily functioning of a hotel, including managing staff, ensuring guest satisfaction, and maintaining operational efficiency. They develop policies, coordinate departments such as front desk, housekeeping, and food service, and often analyze financial performance to meet business goals.

What are the most commonly searched types of Hotel Operations jobs in Wisconsin?

The most popular types of Hotel Operations jobs in Wisconsin are:

Director Hotel Operations jobs near you
Infographic showing various Director Hotel Operations job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Hotel Operations Manager

Potawatomi Casino Hotel

Milwaukee, WI • On-site

Full-time

Posted 20 days ago

Potawatomi Casino & Hotel rating

7.3

Company rating: 7.3 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

54th of 164 rated casinos

Job description

Pay based on experience | Requires flexibility to work various shifts
In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our hotel guests are happy with their stay? As the Hotel Operations Manager, you will be responsible for the teams that provide continuous service to our guests by guiding team members in different areas of the Guest Service Chain. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.
Principal Duties and Responsibilities (*Essential Functions)
  1. *Carry out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and hiring; training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.
  2. *Work closely with other Hotel and Casino department managers to maintain a high level of customer service and guest satisfaction.
  3. *Create, develop, implement, and evaluate overall front desk, valet, and housekeeping operations, processes, and strategies to ensure maximum guest service.
  4. *Responsible for monitoring and assisting executive leadership with creating budgets and operating within the budget for each area.
  5. *Oversee the day-to-day operations of the front desk, valet, and housekeeping staff and ensure all hotel guests are greeted, registered, and accommodated in a timely and pleasant manner.
  6. *Monitor guest satisfaction metrics and online reviews to implement changes needed to increase guest satisfaction.
  7. *Manage guest communications, inquiries, special needs, complaints, and concerns and take corrective action with the goal of producing a positive interaction and experience for all hotel guests.
  8. *Maintain procedures for credit control, handling of financial transactions, security of monies, guest security, and emergency procedures.
  9. *Responsible for the policies and procedures applicable to performance standards, functions, and responsibilities related to the front desk, valet, and housekeeping staff.
  10. *Execute programs that improve guest service, team building, team efficiency, and team member morale.
  11. *Held accountable to the highest degree for the accuracy and thoroughness of department records and reports.
  12. Ensure hotel appearance is maintained to the highest of standards.
  13. Establish, update, and ensure full compliance with departmental Internal Controls, policies, procedures, regulations, and objectives.
  14. Perform other duties as assigned.

Job Qualifications
  1. A Bachelor's degree in Hotel Management, Hospitality Management or related field and two (2) years of progressively responsible, related experience are required. If no Bachelor's degree then an Associate's degree in a related field and four (4) years of related experience is required.
  2. Two (2) years of supervisory experience is preferred.
  3. Knowledge of Call Center and Reservations Systems. Knowledge of modern Property Management Systems (PMS) such as Opera, or other Central Reservation Systems (CRS).
  4. Knowledge of hotel operations including but not limited to front office, valet, and housekeeping.
  5. Office skills must include the ability to use standard office equipment and intermediate knowledge of Microsoft Office. Prior experience with a property management system and/or patron management system is preferred.
  6. The ability to maintain discretion in handling confidential information.
  7. Strong influencing and relationship-management skills. The ability to interact with stakeholders of all levels and understand the interests of multiple stakeholders and how those interests relate to Potawatomi Casino Hotel (PCH) and its goals.
  8. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
  9. While performing the duties of this job, the team member must be able to move freely throughout the property and operate a personal computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions
The noise level is usually moderate. When on the casino floor, the noise level increases. The facility is not smoke free.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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