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Hotel Front Office Manager Jobs in Rochester, MI

Hospitality Ventures

Front Office Supervisor

Troy, MI · On-site

You will report to the Front Office Manager. * A career as a front office supervisor can lead to various management positions within the hotel industry, such as front office manager, director of ...

Extreme Loans

Front Office Manager

Southfield, MI · On-site

$19 - $24/hr

In this dual-impact role, you will be the face of our company at the front desk--greeting clients and partners with energy--while managing critical back-office operations. From coordinating licensing ...

rftsearchgroup

Be Seen First

Controller/Front Office Manager

Farmington Hills, MI · On-site

$75K - $85K/yr

Our client, an industrial safety compliance company, is looking for a Controller/Front Office Manager for their small but established company in Farmington Hills! The primary function of the role ...

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All JobsHotel Front Office JobsHotel Front Office Manager JobsHotel Front Office Manager Jobs in Rochester, MI

Hotel Front Office Manager information

See Rochester, MI salary details

$21.2K

$45.3K

$64.4K

How much do hotel front office manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for hotel front office manager in Rochester, MI is $45,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $58,900.00 per year, depending on experience, location, and employer.

What does a hotel front office manager do?

A Hotel Front Office Manager oversees the front desk operations of a hotel, ensuring that guests have a smooth check-in and check-out experience. They supervise front desk staff, handle guest complaints, manage reservations, and coordinate with other departments to ensure high-quality service. Additionally, they are responsible for training staff, maintaining records, and ensuring that the front office operates efficiently and professionally.

What are the key skills and qualifications needed to thrive as a hotel front office manager, and why are they important?

To thrive as a Hotel Front Office Manager, you need strong leadership abilities, customer service expertise, organizational skills, and typically a degree in hospitality management or related experience. Familiarity with property management systems (PMS), reservation software, and front desk operations is essential, and certifications like the Certified Front Desk Manager (CFDM) can be beneficial. Excellent communication, problem-solving, and conflict resolution skills help you excel in managing teams and ensuring guest satisfaction. These competencies are vital for delivering seamless guest experiences, optimizing hotel operations, and maintaining high service standards.

What are some common challenges hotel front office managers face, and how can they effectively address them?

Hotel Front Office Managers often encounter challenges such as handling high guest volumes during peak periods, resolving guest complaints efficiently, and ensuring smooth communication between departments. Successful managers stay organized, prioritize tasks, and empower their teams to deliver excellent service even under pressure. Building strong relationships with housekeeping, maintenance, and reservations staff is key to quickly addressing guest needs and maintaining high satisfaction levels.

What is the difference between Hotel Front Office Manager vs Hotel Receptionist?

AspectHotel Front Office ManagerHotel Receptionist
CredentialsHigh school diploma; hospitality management experience; leadership skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOversees front desk operations, manages staff, handles guest issuesGreets guests, checks in/out, provides information
ResponsibilitiesStaff supervision, reservations management, conflict resolutionGuest check-in/out, answering inquiries, basic administrative tasks

The Hotel Front Office Manager holds a supervisory role, overseeing the entire front desk team and managing operations, while the Hotel Receptionist focuses on direct guest interactions and administrative duties. Both roles are essential in the hotel industry, but the manager has broader responsibilities and leadership duties.

What are popular job titles related to Hotel Front Office Manager jobs in Rochester, MI?

For Hotel Front Office Manager jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Hotel Front Office Manager jobs in Rochester, MI look for?

The top searched job categories for Hotel Front Office Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Hotel Front Office Manager jobs?

Cities near Rochester, MI with the most Hotel Front Office Manager job openings:

Hotel Front Office Manager jobs near you

Hotel Front Office Supervisor

Four Points By Sheraton

Novi, MI • On-site

Other

PTO

Posted 18 days ago

Four Points by Sheraton rating

4.9

Company rating: 4.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Benefits:

Bonus based on performance

Employee discounts

Paid time off

Training & development

Job Summary

The Front Office Supervisor is responsible for supervising front desk staff, maintaining high standards of customer service, resolving guest concerns, and ensuring the efficient operation of the hotel's reception area. This role helps create a positive guest experience while supporting the Front Office Manager in achieving operational goals.

Key Responsibilities

Supervise the daily operations of the front desk and reception team.

Welcome guests and ensure efficient check-in and check-out processes.

Handle guest inquiries, complaints, and special requests professionally.

Train, mentor, and evaluate front office staff.

Prepare work schedules and assign daily duties.

Ensure compliance with hotel policies, procedures, and service standards.

Monitor room availability, reservations, and occupancy levels.

Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.

Manage cash handling, billing, and payment procedures accurately.

Prepare daily reports, shift handover notes, and operational records.

Assist with VIP arrivals, group check-ins, and special events.

Maintain a clean, organized, and welcoming front desk environment.

Ensure adherence to health, safety, and security regulations.

Qualifications

Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.

2–4 years of experience in hotel front office operations, with at least 1 year in a supervisory role preferred.

Experience using hotel property management systems (PMS), such as Opera or similar software, is an advantage.

Skills and Competencies

Excellent customer service and interpersonal skills.

Strong leadership and team management abilities.

Effective communication in English; additional languages are a plus.

Problem-solving and conflict-resolution skills.

Ability to work under pressure and manage multiple tasks.

Good organizational and time-management skills.

Proficiency in Microsoft Office and hotel management software.

Attention to detail and a professional appearance.

Working Conditions

Flexible to work rotating shifts, including weekends and public holidays.

Standing for extended periods may be required.

Fast-paced hospitality environment with direct guest interaction.

This job description can be adapted for hotels ranging from budget properties to luxury resorts, with specific responsibilities adjusted to the hotel's size and service standards.

What Four Points by Sheraton employees say

Pay

Benefits

Hours and flexibility

Workplace

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