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Hotel Reception Front Desk Jobs in Rochester, MI

General Hotels

Front Desk Agent

Clarkston, MI · On-site

$14.25 - $18/hr

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team at Comfort Inn and Suites Clarkston! The Front Desk Agent is responsible for providing excellent ...

General Hotels Corporation

Front Desk Agent

Clarkston, MI · On-site

$14.50 - $18.50/hr

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team at Comfort Inn and Suites Clarkston! The Front Desk Agent is responsible for providing excellent ...

General Hotels Corporation

Front Desk Agent

Clarkston, MI · On-site

$14.50 - $18.50/hr

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team at Comfort Inn and Suites Clarkston! The Front Desk Agent is responsible for providing excellent ...

Crescent Services

Front Desk Agent

Bloomfield Hills, MI · On-site

$13.50 - $17.25/hr

Front Desk Agent Front Desk operations during your assigned shift to a consistently high standard ... Ensure your shift team have an current knowledge of hotel products, services, pricing and special ...

Insight Global

Front Desk Receptionist

Berkley, MI · On-site

$18 - $20/hr

Required Skills & Experience 1+ years of front desk, medical reception, or patient access experience Experience answering high-volume phone calls Knowledge on insurance Scheduling and appointment ...

Concord Hospitality

Front Desk Clerk

Farmington Hills, MI · On-site

$13.75 - $17/hr

Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being ...

Crescent

Front Desk Agent

Bloomfield, MI · On-site

$13.50 - $17.25/hr

Front Desk operations during your assigned shift to a consistently high standard ... Ensure your shift team have an current knowledge of hotel products, services, pricing and special ...

Gatsby Cannabis

Front Desk Receptionist

Royal Oak, MI · On-site

$15 - $20/hr

... organized reception area, ensuring it reflects our brand's commitment to quality and ... front desk operations, including answering phone calls, scheduling appointments, and handling ...

Comfort Inn of Utica

Front Desk Manager

Utica, MI · On-site

$36K - $38K/yr

Front Desk Manager is responsible for the following: * Answer inquiries and check-in/out guests in ... Follow and enforce hotel credit policies. * Monitor guest feedback and GIS scores. * Ensure the ...

Book Cadillac

Front Desk Manager

Detroit, MI · On-site

$60K - $68K/yr

Front Desk Manager Are you a hospitality leader who thrives on creating memorable guest experiences ... Prior experience serving as Manager on Duty in a hotel or resort setting * Familiarity with brand ...

Gatsby Cannabis

Front Desk Receptionist

Royal Oak, MI · On-site

$14 - $18/hr

As our Front Desk Receptionist, you'll be the welcoming face of our brand, ensuring every customer ... organized reception area, ensuring it reflects our brand's commitment to quality and ...

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Hotel Reception Front Desk information

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How much do hotel reception front desk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for hotel reception front desk in Rochester, MI is $15.39, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $17.02 per hour, depending on experience, location, and employer.

What are some common challenges faced by hotel reception front desk staff, and how can they be managed effectively?

Hotel reception front desk staff often encounter challenges such as handling guest complaints, managing overbookings, and balancing multiple tasks during busy check-in and check-out periods. Successfully addressing these situations requires strong communication skills, patience, and the ability to stay calm under pressure. Many hotels provide ongoing training and support from supervisors to help staff develop effective problem-solving strategies and maintain excellent guest service, even during high-stress times.

What does a hotel reception front desk do at a hotel?

A hotel reception front desk employee is responsible for greeting guests, checking them in and out, managing reservations, and providing information about hotel services and local attractions. They handle phone calls, process payments, and address guest inquiries to ensure a smooth stay. Strong communication skills and familiarity with booking software are essential for this role.

How to become a hotel reception front desk?

To become a hotel reception front desk staff, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Prior experience in hospitality or retail can be helpful, and familiarity with hotel management software is often preferred. Some positions may require on-the-job training or certifications in hospitality or customer service.

What are the key skills and qualifications needed to thrive as a hotel reception front desk associate, and why are they important?

To thrive as a Hotel Reception Front Desk associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and basic office software is commonly required. Outstanding communication, problem-solving, and a welcoming demeanor help you excel by creating positive guest experiences. These skills and qualities are vital for ensuring efficient operations and guest satisfaction in a hospitality environment.

What are the main responsibilities of a hotel reception front desk staff?

Hotel reception front desk staff are responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local area. They manage guest inquiries, handle payments, and resolve any issues or complaints that may arise during a guest's stay. Additionally, they coordinate with housekeeping and other departments to ensure guests have a pleasant and comfortable experience.
What cities near Rochester, MI are hiring for Hotel Reception Front Desk jobs? Cities near Rochester, MI with the most Hotel Reception Front Desk job openings:
Hotel Reception Front Desk jobs near you

Hotel Front Office Supervisor

Four Points by Sheraton

Novi, MI • On-site

$18 - $20/hr

Full-time

PTO

Posted 9 days ago

Four Points by Sheraton rating

4.9

Company rating: 4.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Bonus based on performance
  • Employee discounts
  • Paid time off
  • Training & development

Job Summary
The Front Office Supervisor is responsible for supervising front desk staff, maintaining high standards of customer service, resolving guest concerns, and ensuring the efficient operation of the hotel's reception area. This role helps create a positive guest experience while supporting the Front Office Manager in achieving operational goals.
Key Responsibilities
  •  Supervise the daily operations of the front desk and reception team. 
  •  Welcome guests and ensure efficient check-in and check-out processes. 
  •  Handle guest inquiries, complaints, and special requests professionally. 
  •  Train, mentor, and evaluate front office staff. 
  •  Prepare work schedules and assign daily duties. 
  •  Ensure compliance with hotel policies, procedures, and service standards. 
  •  Monitor room availability, reservations, and occupancy levels. 
  •  Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. 
  •  Manage cash handling, billing, and payment procedures accurately. 
  •  Prepare daily reports, shift handover notes, and operational records. 
  •  Assist with VIP arrivals, group check-ins, and special events. 
  •  Maintain a clean, organized, and welcoming front desk environment. 
  •  Ensure adherence to health, safety, and security regulations. 
Qualifications
  •  Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. 
  •  2–4 years of experience in hotel front office operations, with at least 1 year in a supervisory role preferred. 
  •  Experience using hotel property management systems (PMS), such as Opera or similar software, is an advantage. 
Skills and Competencies
  •  Excellent customer service and interpersonal skills. 
  •  Strong leadership and team management abilities. 
  •  Effective communication in English; additional languages are a plus. 
  •  Problem-solving and conflict-resolution skills. 
  •  Ability to work under pressure and manage multiple tasks. 
  •  Good organizational and time-management skills. 
  •  Proficiency in Microsoft Office and hotel management software. 
  •  Attention to detail and a professional appearance. 
Working Conditions
  •  Flexible to work rotating shifts, including weekends and public holidays. 
  •  Standing for extended periods may be required. 
  •  Fast-paced hospitality environment with direct guest interaction. 
This job description can be adapted for hotels ranging from budget properties to luxury resorts, with specific responsibilities adjusted to the hotel's size and service standards.

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