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Front Office Operations Manager Jobs in Rochester, MI

Extreme Loans

Front Office Manager

Southfield, MI

$19 - $24/hr

Oversee daily office operations, sort mail, and proactively manage inventory and orders for office supplies, snacks, and tech essentials. 2. HR Support & Onboarding Coordination * New Hire ...

MI REMODELERS

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Office & Sales Operations Manager

Rochester, MI · On-site

$55K - $70K/yr

OFFICE & OPERATIONS MANAGER Location: Rochester, MI Job Type: Full-Time, In-Office Compensation: $55,000-$70,000 per year (based on experience) plus performance bonuses ABOUT MI REMODELERS MI ...

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Front Office Operations Manager information

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How much do front office operations manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for front office operations manager in Rochester, MI is $21.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.43 per hour, depending on experience, location, and employer.

What is a front office operations manager?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.

How does a front office operations manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

What are the key skills and qualifications needed to thrive as a front office operations manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office operations manager?

The salary of a front office operations manager typically ranges from $45,000 to $80,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

What job categories do people searching Front Office Operations Manager jobs in Rochester, MI look for?

The top searched job categories for Front Office Operations Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Front Office Operations Manager jobs?

Cities near Rochester, MI with the most Front Office Operations Manager job openings:

Front Office Operations Manager jobs near you

Hotel Front Office Supervisor

Four Points By Sheraton

Novi, MI • On-site

Other

PTO

Posted 23 days ago

Four Points by Sheraton rating

4.9

Company rating: 4.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Benefits:

Bonus based on performance

Employee discounts

Paid time off

Training & development

Job Summary

The Front Office Supervisor is responsible for supervising front desk staff, maintaining high standards of customer service, resolving guest concerns, and ensuring the efficient operation of the hotel's reception area. This role helps create a positive guest experience while supporting the Front Office Manager in achieving operational goals.

Key Responsibilities

Supervise the daily operations of the front desk and reception team.

Welcome guests and ensure efficient check-in and check-out processes.

Handle guest inquiries, complaints, and special requests professionally.

Train, mentor, and evaluate front office staff.

Prepare work schedules and assign daily duties.

Ensure compliance with hotel policies, procedures, and service standards.

Monitor room availability, reservations, and occupancy levels.

Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.

Manage cash handling, billing, and payment procedures accurately.

Prepare daily reports, shift handover notes, and operational records.

Assist with VIP arrivals, group check-ins, and special events.

Maintain a clean, organized, and welcoming front desk environment.

Ensure adherence to health, safety, and security regulations.

Qualifications

Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.

2–4 years of experience in hotel front office operations, with at least 1 year in a supervisory role preferred.

Experience using hotel property management systems (PMS), such as Opera or similar software, is an advantage.

Skills and Competencies

Excellent customer service and interpersonal skills.

Strong leadership and team management abilities.

Effective communication in English; additional languages are a plus.

Problem-solving and conflict-resolution skills.

Ability to work under pressure and manage multiple tasks.

Good organizational and time-management skills.

Proficiency in Microsoft Office and hotel management software.

Attention to detail and a professional appearance.

Working Conditions

Flexible to work rotating shifts, including weekends and public holidays.

Standing for extended periods may be required.

Fast-paced hospitality environment with direct guest interaction.

This job description can be adapted for hotels ranging from budget properties to luxury resorts, with specific responsibilities adjusted to the hotel's size and service standards.

What Four Points by Sheraton employees say

Pay

Benefits

Hours and flexibility

Workplace

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