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Front Office Operations Manager Jobs in Detroit, MI

Method Products

Front Office Supervisor

Detroit, MI · On-site

The position requires the supervision of the day-to-day Front Office operations to ensure the ... Experience with cost controls and yield management. * Ability to work a variety of varying ...

Extreme Loans

Front Office Manager

Southfield, MI · On-site

$19 - $24/hr

Oversee daily office operations, sort mail, and proactively manage inventory and orders for office supplies, snacks, and tech essentials. 2. HR Support & Onboarding Coordination * New Hire ...

Spark by Hilton

Front Office Manager

Plymouth, MI · On-site

Front Office Manager: Job Purpose: To maintain a high quality of services offered to guests through ... Develop short term and long term financial and operational plans for the guest service department ...

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Front Office Operations Manager information

See Detroit, MI salary details

$11

$23

$36

How much do front office operations manager jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for front office operations manager in Detroit, MI is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $27.36 per hour, depending on experience, location, and employer.

What is a front office operations manager?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.

How does a front office operations manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

What are the key skills and qualifications needed to thrive as a front office operations manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office operations manager?

The salary of a front office operations manager typically ranges from $45,000 to $80,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

What are popular job titles related to Front Office Operations Manager jobs in Detroit, MI?

For Front Office Operations Manager jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Front Office Operations Manager jobs in Detroit, MI look for?

The top searched job categories for Front Office Operations Manager jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Front Office Operations Manager jobs?

Cities near Detroit, MI with the most Front Office Operations Manager job openings:

Front Office Operations Manager jobs near you
Infographic showing various Front Office Operations Manager job openings in Detroit, MI as of June 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $48,881 per year, or $23.5 per hour.

Asst. Front Office Manager

Graham Hotel Systems

Ann Arbor, MI • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 22 days ago

Job description

Description:

The Kensington Hotel is seeking an enthusiastic and service-driven individual to join our team as an Assistant Front Office Manager. This is an exciting opportunity for someone who is passionate about hospitality, enjoys leading a team, and is eager to grow their career within a dynamic and supportive environment.

As the Assistant Front Office Manager, you will play a key role in overseeing daily front desk operations, ensuring exceptional guest experiences, and supporting the development and success of our front office team. We are looking for a motivated leader who takes pride in delivering outstanding service and is committed to moving forward with the company.

What We Offer:

  • Competitive pay
  • Generous benefits package including Medical, Dental, and Vision insurance
  • Short Term Disability
  • Long Term Disability
  • Global Hotel Discounts
  • 401(k) plan
  • Opportunities for career growth and advancement within the company

   Key Responsibilities: 

Assist the Front Office Manager with the Front Office operations to achieve customer satisfaction, quality service, and compliance with policies and procedures while meeting/exceeding financial goals.


Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.


Monitor and respond to all social media outlets in a timely and appropriate manner to maintain and increase year over year ranking. Focus on ranking for Trip Advisor.


Implement company programs and manage t he operations of the Front Office (front desk, reservations, bell service) to ensure compliance with SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.


Assist FOM with all aspects of managing the department from scheduling, coaching the team, 14 days forecasting, pre3paring for group arrivals, gift shop stocking and ordering, being available for customer service issues.


Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operation issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.


Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.

Monitor and maintain the Front Office systems and equipment to ensure optimum performance.


Comply with attendance rules and be available to work on a regular basis.


Maintain lost & found

Requirements:

Must have at least one year of management experience in the rooms division of a hotel. Ideal candidate will have 2-5 years of managerial experience over a hotel front desk.


Must have strong leadership skills.


Must have the ability to communicate in English. 


Self-starting personality with an even disposition. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.


Maintain a professional appearance and manner at all times, effectively dealing with customers with high levels of patience, tact and diplomacy.


Strong attention to detail, time management and computer skills.