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Hotel Front Desk Representative Jobs (NOW HIRING)

Tru by Hilton York

Hotel Front Desk Representative

York, PA · On-site

$14.50 - $17.75/hr

... Front Desk Representative to join the team at our Hotel. As a Front Desk Representative, you will be the first point of contact for our guests. You will greet all guests as they arrive, book ...

Nivea Hospitality

Hotel Front Desk Representative

Caldwell, OH · On-site

$12.50 - $15.75/hr

Hotel Front Desk RepresentativeCome join our winning team!About the hotel: The Comfort Inn located in Caldwell, Ohio. Responsible to attending to the need of guests, especially during check in and ...

McKibbon Hospitality

Hotel Front Desk Supervisor

Austin, TX · On-site

$16.75 - $21.75/hr

Experience working in a hotel as a front desk representative (or equivalent). * Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired). * The ability to work weekends ...

McKibbon Hospitality

Hotel Front Desk Supervisor

Austin, TX · On-site

$16.75 - $21.75/hr

Experience working in a hotel as a front desk representative (or equivalent). * Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired). * The ability to work weekends ...

Hyatt House

Hotel Front Desk Supervisor

Austin, TX · On-site

$16.75 - $21.75/hr

Experience working in a hotel as a front desk representative (or equivalent). * Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired). * The ability to work weekends ...

Priority Placements Group

Front Desk

Jonesborough, TN · On-site

$11.75 - $15/hr

Hotel Front Desk Representative Greeting guests in an efficient and courteous manner. Checking guests in and out of their rooms. Distributing room keys. Answering questions. Processing payments for ...

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Hotel Front Desk Representative information

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How much do hotel front desk representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for hotel front desk representative in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What is a hotel front desk representative?

Hotel front desk representatives are staff members responsible for welcoming guests, checking them in and out, answering questions, and handling reservations at a hotel. They serve as the primary point of contact for guests, ensuring a positive first impression and addressing any needs or concerns throughout a guest's stay. In addition to administrative tasks, they often assist with billing, provide information about hotel amenities, and coordinate with housekeeping and maintenance staff to ensure guest satisfaction.

What are the key skills and qualifications needed to thrive as a hotel front desk representative?

To thrive as a Hotel Front Desk Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel property management systems (PMS), reservation software, and basic office equipment is important. Excellent communication, problem-solving abilities, and a friendly, professional demeanor help representatives stand out. These qualities ensure smooth guest experiences, efficient operations, and positive hotel reputations.

What are the most common challenges faced by hotel front desk representatives during busy seasons, and how can they effectively handle them?

During peak travel seasons, Hotel Front Desk Representatives often face high guest volumes, increased check-in/check-out activity, and occasional overbookings. These challenges require strong time management, problem-solving skills, and the ability to remain calm under pressure. Effective communication and teamwork with housekeeping, maintenance, and management are essential to resolve guest concerns quickly. Proactively managing reservations and providing clear, friendly service help ensure a smooth experience for both guests and staff.

What is the difference between Hotel Front Desk Representative vs Hotel Concierge?

AspectHotel Front Desk RepresentativeHotel Concierge
Primary RoleCheck-in/check-out, reservations, guest inquiriesPersonalized guest services, local recommendations, reservations
Required SkillsCustomer service, communication, basic computer skillsCustomer service, local knowledge, problem-solving
Work EnvironmentFront desk, lobby areaGuest rooms, lobby, concierge desk
CertificationsNone typically requiredNone typically required, some certifications beneficial

The Hotel Front Desk Representative primarily handles check-ins, check-outs, and guest inquiries at the front desk, focusing on administrative tasks. The Hotel Concierge offers personalized services, including local recommendations and reservations, enhancing guest experience. While both roles require strong customer service skills, the concierge often needs more local knowledge. They work in different areas of the hotel but both are essential for guest satisfaction.

What does a hotel front desk representative do at a hotel?

A hotel front desk representative checks guests in and out, manages reservations, answers inquiries, and handles customer service issues. They often use computer systems to update booking information and may assist with billing and providing local information. Strong communication and organizational skills are essential for this role.

What qualifications do you need to be a hotel front desk representative?

A hotel front desk representative typically needs a high school diploma or equivalent, strong communication and customer service skills, and proficiency with computer systems and reservation software. Some positions may require previous experience in hospitality or related fields, and bilingual abilities can be an advantage.
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Hotel Front Desk Representative jobs near you
Infographic showing various Hotel Front Desk Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $32,583 per year, or $15.7 per hour.

Hotel Front Desk Representative

Hampton Inn North Brunswick/New Brunswick

North Brunswick, NJ • On-site

$16/hr

Full-time

PTO

Re-posted 5 days ago

Job description

Benefits/Perks
  • Competitive salary
  • Flexible Schedule
  • Great work-life balance
  • Paid time off
  • Ongoing training
  • Employee Discount
Job Summary
We are seeking a friendly and service-oriented Front Desk Representative to join the team at our Hampton Inn by Hilton. As a Front Desk Representative, you will be the first point of contact for our guest. You will greet customers as they arrive, check-in and throughout their stay. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking. 

Responsibilities 
  • Greet customers as they arrive and provide an excellent customer experience
  • Answer phone calls and make reservations
  • Maintain a clean and inviting environment
  • Provide general customer service and attend to the needs of customers throughout their stay
Qualifications
  • Two or more years of experience as a receptionist or similar role is preferred
  • Excellent communication skills with a commitment to customer service
  • Hotel Experience Preferred
  • Strong work ethic and positive attitude
  • Familiar with computers and scheduling software
  • Excellent multi-tasking skills