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Hotel Front Desk Representative Jobs (NOW HIRING)

Staybridge Suites Lehi

Hotel Receptionist

Lehi, UT · On-site

$13/hr

Hotel Front Desk Representative Staybridge Suites in Lehi, UT is looking to hire a full-time or part-time Hotel Front Desk Representative to join our hospitality team. Are you super friendly? Would ...

McKibbon Hospitality

Hotel Front Desk Supervisor

Austin, TX · On-site

$16.75 - $21.75/hr

Experience working in a hotel as a front desk representative (or equivalent). * Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired). * The ability to work weekends ...

McKibbon Hospitality

Hotel Front Desk Supervisor

Austin, TX · On-site

$16.75 - $21.75/hr

Experience working in a hotel as a front desk representative (or equivalent). * Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired). * The ability to work weekends ...

Nivea Hospitality

Hotel Front Desk Representative

Caldwell, OH · On-site

$12.50 - $15.75/hr

Hotel Front Desk RepresentativeCome join our winning team!About the hotel: The Comfort Inn located in Caldwell, Ohio. Responsible to attending to the need of guests, especially during check in and ...

HCW Defunct

Hotel Front Desk Representative

Wichita, KS · On-site

$14 - $17.75/hr

Front Desk Agent At HCW Hospitality, we believe first impressions set the tone for a memorable stay. As a Front Desk Agent, you'll be the face of our hotel, welcoming guests with warmth ...

Hyatt House

Hotel Front Desk Supervisor

Austin, TX · On-site

$16.75 - $21.75/hr

Experience working in a hotel as a front desk representative (or equivalent). * Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired). * The ability to work weekends ...

Priority Placements Group

Front Desk

Jonesborough, TN · On-site

$11.75 - $15/hr

Hotel Front Desk Representative Greeting guests in an efficient and courteous manner. Checking guests in and out of their rooms. Distributing room keys. Answering questions. Processing payments for ...

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Hotel Front Desk Representative information

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How much do hotel front desk representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for hotel front desk representative in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What are the most common challenges faced by hotel front desk representatives during busy seasons, and how can they effectively handle them?

During peak travel seasons, Hotel Front Desk Representatives often face high guest volumes, increased check-in/check-out activity, and occasional overbookings. These challenges require strong time management, problem-solving skills, and the ability to remain calm under pressure. Effective communication and teamwork with housekeeping, maintenance, and management are essential to resolve guest concerns quickly. Proactively managing reservations and providing clear, friendly service help ensure a smooth experience for both guests and staff.

What are the key skills and qualifications needed to thrive as a hotel front desk representative?

To thrive as a Hotel Front Desk Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel property management systems (PMS), reservation software, and basic office equipment is important. Excellent communication, problem-solving abilities, and a friendly, professional demeanor help representatives stand out. These qualities ensure smooth guest experiences, efficient operations, and positive hotel reputations.

What is the difference between Hotel Front Desk Representative vs Hotel Concierge?

AspectHotel Front Desk RepresentativeHotel Concierge
Primary RoleCheck-in/check-out, reservations, guest inquiriesPersonalized guest services, local recommendations, reservations
Required SkillsCustomer service, communication, basic computer skillsCustomer service, local knowledge, problem-solving
Work EnvironmentFront desk, lobby areaGuest rooms, lobby, concierge desk
CertificationsNone typically requiredNone typically required, some certifications beneficial

The Hotel Front Desk Representative primarily handles check-ins, check-outs, and guest inquiries at the front desk, focusing on administrative tasks. The Hotel Concierge offers personalized services, including local recommendations and reservations, enhancing guest experience. While both roles require strong customer service skills, the concierge often needs more local knowledge. They work in different areas of the hotel but both are essential for guest satisfaction.

What is a hotel front desk representative?

Hotel front desk representatives are staff members responsible for welcoming guests, checking them in and out, answering questions, and handling reservations at a hotel. They serve as the primary point of contact for guests, ensuring a positive first impression and addressing any needs or concerns throughout a guest's stay. In addition to administrative tasks, they often assist with billing, provide information about hotel amenities, and coordinate with housekeeping and maintenance staff to ensure guest satisfaction.

What does a hotel front desk representative do at a hotel?

A hotel front desk representative checks guests in and out, manages reservations, answers inquiries, and provides information about hotel services and local attractions. They also handle phone calls, process payments, and address guest concerns to ensure a positive stay.
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Hotel Front Desk Representative jobs near you
Infographic showing various Hotel Front Desk Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $32,583 per year, or $15.7 per hour.

Hotel Front Desk Representative

Odawa Casino

Petoskey, MI

$16/hr

Full-time

Posted 14 days ago

Job description

Odawa Casino Resort

Job Description

Job Title:Hotel Front Desk Representative

Reports To: Hotel Front Desk Supervisor

Department:Hotel

Minimum Pay Rate:$16.00 per hour

Job Code:FTDKCK

Pay Grade:HOTEL1

Date Written:10/23/2019

Revision Date:01/01/2024

Job Summary: Responsible for the efficient operation of the hotel front desk through responding to guests' needs to achieve Odawa Casino Resort standards of quality utilizing established Standards of Service.

Primary Duties & Responsibilities:

  • Greet all guests and Team Members in a friendly, open manner.
  • Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
  • Receive and record reservations for accommodations either by telephone, e-mail, fax, or in person.
  • Register all hotel guests in current hotel computer software upon arrival.
  • Receive payment and issue correct change as required.
  • Address all guest inquiries and requests.
  • Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
  • Provide guest and fellow team member assistance, instruction, and/or guidance.
  • Resolve complaints.
  • Close guest accounts at the conclusion of their stay.
  • Maintain a clean, organized and safe comfortable work environment for all Team Members and guests.
  • Maintain a professional appearance.
  • Attend all meetings as required.
  • Complete all required training satisfactorily.
  • Maintain the highest level of confidentiality at all times.
  • Work at other properties as needed.
  • Perform all other duties as assigned within the scope of the work.

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

  1. A fun, rewarding, safe, and consistent environment for our Team Members.
  2. A warm reception, welcoming environment, and friendly atmosphere.
  3. An optimal entertainment experience through exceptional service.
  4. Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
  5. A contribution and connection to the community.

System Access: Agilysys VisualOne, Synkros

Preference: Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:

  • Must have a high school diploma or equivalent.
  • Must have at least one (1) year of basic computer knowledge, and ability to quickly learn specialized software programs.
  • Must read, write and speak English fluently.
  • Must have excellent guest service skills.
  • Must have excellent written and oral communication skills.
  • Must have good math skills including the ability to correctly count change.
  • Must be able to stand for extended periods of time.
  • Must be flexible with shift and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed.
  • You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
  • Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.
Employment Type: Full-Time

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