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Hotel Duty Manager Jobs in Decatur, GA (NOW HIRING)

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Hotel Duty Manager information

See Decatur, GA salary details

$32.2K

$62.6K

$127.9K

How much do hotel duty manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for hotel duty manager in Decatur, GA is $62,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $69,300.00 per year, depending on experience, location, and employer.

What is a hotel duty manager?

Hotel Duty Managers are professionals responsible for overseeing the day-to-day operations of a hotel, usually during specific shifts. They handle guest concerns, supervise staff, ensure service standards are met, and address any issues that arise in the absence of senior management. Their role is crucial in maintaining smooth hotel operations and ensuring a positive guest experience, especially during evenings, weekends, or overnight shifts. Hotel Duty Managers often act as the main point of contact for both guests and employees during their shift.

What are the key skills and qualifications needed to thrive as a hotel duty manager?

To thrive as a Hotel Duty Manager, you need strong leadership, customer service, and problem-solving skills, often supported by a background in hospitality management or a related field. Familiarity with property management systems (PMS), reservation software, and knowledge of health and safety regulations are typically required. Exceptional communication, conflict resolution, and adaptability are essential soft skills to manage staff and guest interactions effectively. These competencies ensure smooth hotel operations, satisfied guests, and the ability to handle unexpected challenges efficiently.

What are some common challenges faced by hotel duty managers during busy periods, and how can they effectively address them?

Hotel Duty Managers often encounter challenges such as managing guest complaints, coordinating with various departments during peak occupancy, and resolving unexpected issues like maintenance emergencies. Effective communication, quick decision-making, and strong organizational skills are crucial for successfully navigating these situations. Building strong relationships with staff and maintaining a visible presence on the floor can also help Duty Managers address problems proactively and ensure smooth operations during busy periods.

What is the difference between Hotel Duty Manager vs Front Desk Supervisor?

AspectHotel Duty ManagerFront Desk Supervisor
CredentialsExperience in hotel operations, hospitality management certificationsCustomer service experience, hospitality or hotel management background
Work EnvironmentOversees entire hotel operations, manages staff, handles guest issuesSupervises front desk staff, manages check-in/out, handles guest inquiries
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry
Common Search & ComparisonFocuses on overall hotel managementFocuses on front desk operations and guest services

The Hotel Duty Manager and Front Desk Supervisor roles both operate within the hospitality industry, but they differ in scope. The Hotel Duty Manager oversees all hotel operations and staff, while the Front Desk Supervisor primarily manages front desk activities and guest interactions. Understanding these differences helps in choosing the right career path or job search focus.

What does a hotel duty manager do in hotels?

A hotel duty manager oversees daily operations, handles guest complaints, manages staff, and ensures service standards are met. They often coordinate with departments such as front desk, housekeeping, and maintenance to ensure smooth hotel functioning and may respond to emergencies or special requests.

What is the difference between a hotel manager and a hotel duty manager?

A hotel duty manager is responsible for overseeing daily operations during their shift, handling guest issues, and ensuring service standards are met. A hotel manager has broader responsibilities, including strategic planning, staff management, and overall hotel administration, often overseeing multiple shifts and departments.

What are popular job titles related to Hotel Duty Manager jobs in Decatur, GA?

For Hotel Duty Manager jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Hotel Duty Manager jobs in Decatur, GA look for?

The top searched job categories for Hotel Duty Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Hotel Duty Manager jobs?

Cities near Decatur, GA with the most Hotel Duty Manager job openings:

Hotel Duty Manager jobs near you
Infographic showing various Hotel Duty Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $62,552 per year, or $30.1 per hour.

Hotel Operations & Sales Coordinator

Legacy Ventures

Sandy Springs, GA

Full-time

Posted 27 days ago

Job description

SUMMARY: The Hotel Operations & Sales Coordinator is responsible for providing administrative support to the Sales Department while managing the hotel's accounts receivable functions. This dual-role position ensures efficient sales operations, accurate billing, timely collections, and exceptional customer service to clients, guests, and internal departments.

COORDINATOR ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by a manager as needed.

  • Provide administrative support to the Director of Sales
  • Prepare banquet event orders (BEOs), and other internal event documentation.
  • Coordinate group bookings and maintain accurate client records.
  • Respond to client inquiries and assist with reservation requests.
  • Maintain sales files, reports, and customer databases.
  • Assist in planning and executing sales events, promotions, and hotel marketing initiatives.
  • Ensure all hotel departments are informed and prepared for upcoming groups and events.
  • Prepare welcome letters and coordinate VIP amenity bags for arriving guests.
  • Check on in-house groups and meeting space while coordinating with hotel departments to promptly address client requests, operational needs, or last-minute changes.
  • Update Request for Proposal (RFP) information and maintain accurate records and reporting in Envision.
  • Enter sales call notes, activities, and follow-up details into the Envision CRM system.
  • Set follow-up reminders and help ensure timely communication with clients and prospects.
  • Generate and distribute invoices for guest accounts, groups, corporate accounts, and events.
  • Prepare and send invoices and account statements for direct bill accounts.
  • Monitor outstanding balances and follow up on overdue accounts.
  • Input invoices from all hotel departments for purchases associated with approved purchase orders.
  • Input the Daily Revenue Report (DRR) and ensure accuracy of daily financial reporting.
  • Prepare the daily tax-exempt report and verify supporting documentation.
  • Organize and maintain completed night audit packs in accordance with hotel record retention procedures.
  • Prepare weekly Credit Meeting reports, including aging summaries and account status updates.
  • Count, reconcile, and audit cash banks to ensure compliance with hotel cash handling procedures.
  • Respond professionally to customer billing inquiries and resolve billing discrepancies in a timely manner.
  • Maintain confidentiality of financial records and customer information.
  • Perform any other job-related duties as assigned.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Organizational skills are essential along with the ability to engage multiple, ongoing tasks while meeting deadlines.
  • Computer skills including Microsoft Word, PowerPoint and Excel and strong typing skills are required.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must have a flexible schedule and ability to workdays, evenings or nights any day of the week, including weekends and holidays. (most weeks are M-F)
  • Must have exceptional customer service skills
  • The ability to consistently perform multiple tasks in a detailed manner are essential in what is a busy environment.
  • Ability to work well in a team environment
  • Must have a self-starter drive with an even disposition to effectively communicate with guests and staff.
  • Always maintain a professional appearance and manner.

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