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Hotel Back Office Jobs (NOW HIRING)

Kimpton Hotels

Front Office Supervisor

Vero Beach, FL · On-site

... hotel departments. * Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc. * Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as ...

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How much do hotel back office jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for hotel back office in the United States is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.67 per hour, depending on experience, location, and employer.

What is a hotel back office?

A Hotel Back Office job involves administrative and support tasks that help ensure smooth hotel operations. This includes managing reservations, handling billing and invoices, coordinating with front office and housekeeping, and maintaining records. Employees in this role may also assist with inventory management, payroll processing, and vendor communication. While they don’t interact with guests as much as front-office staff, their work is essential for overall efficiency and guest satisfaction. Strong organizational and communication skills are crucial for success in this role.

What are the typical daily responsibilities of a hotel back office professional?

A Hotel Back Office professional is primarily responsible for managing administrative tasks such as processing reservations, maintaining financial records, overseeing night audits, and coordinating internal communications. They ensure that all documentation is accurate, support payroll and accounting functions, and assist with inventory or supply management. Collaboration with the front-of-house staff is common to resolve guest inquiries and ensure smooth operations. This role is crucial for keeping the hotel's internal processes running efficiently and ensuring all departments have the support they need.

What are the key skills and qualifications needed to thrive in the hotel back office position, and why are they important?

To thrive as a Hotel Back Office professional, you typically need strong organizational skills, attention to detail, and a solid understanding of administrative processes, often supported by a background in hospitality management or business administration. Familiarity with hotel management software (such as Opera, PMS systems), bookkeeping tools, and proficiency in Microsoft Office Suite are essential for managing reservations, billing, and internal reporting. Excellent communication, problem-solving abilities, and teamwork make a candidate stand out in this support-oriented role. These skills and qualities are crucial for ensuring seamless hotel operations and supporting the front-of-house team effectively.

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Hotel Back Office jobs near you
Infographic showing various Hotel Back Office job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,314 per year, or $17.5 per hour.

Front Office Supervisor

Kimpton Hotels

Vero Beach, FL • On-site

Full-time

Re-posted 20 days ago

Kimpton Hotels & Restaurants rating

6.7

Company rating: 6.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

44th of 108 rated hotels

Job description

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration.

Some of your responsibilities include:
  • Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook.
  • Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary.
  • Make sure all shifts are covered as scheduled, cover as necessary.
  • Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures.
  • Ensure the completion of the desk agents' AM/PM checklist.
  • Handle guest situations as they arise in a calm and professional manner.
  • Be an expert in all employee duties to ensure you are "leading by example" in all that you do.
  • Maintain professional contact via telephone with all other hotel departments.
  • Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
  • Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies.
  • Counsel and coach employees when necessary, using accurate documentation and techniques.
  • Ensure all employees complete their duties before departing, that they are posted at their stations on time.
  • Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.
  • Accountable for meeting or coming in under payroll and expense budgets.
What You Bring
  • 2 years of related experience in hospitality or similar industry.
  • High School Diploma is preferred.
  • Flexible schedule, able to work evenings, weekends, and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

INDSJ

Be Yourself. Lead Yourself. Make it Count.

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