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Hospital Operator Jobs (NOW HIRING)

Insight Global

Hospital Telephone Operator

Manhattan, NY · On-site

$21 - $24/hr

... City Hospital Radio for major incident notifications and relay information to the EM+ER team and the AOC. Required Skills & Experience * 1+ year of experience as a Telephone Operator for an ...

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Hospital Operator information

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$12

$24

$35

How much do hospital operator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for hospital operator in the United States is $24.46, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $30.05 per hour, depending on experience, location, and employer.

What is a hospital operator?

Hospital operators are professionals responsible for managing communications within a hospital setting. They typically handle incoming and outgoing calls, direct callers to the appropriate departments or personnel, and may assist with paging staff or responding to emergency codes. Their role is crucial in ensuring smooth communication between patients, families, and healthcare providers, especially in urgent situations. Hospital operators often use specialized phone systems and must remain calm under pressure while delivering accurate information.

What are the key skills and qualifications needed to thrive as a hospital operator, and why are they important?

To thrive as a Hospital Operator, you need strong communication skills, multitasking abilities, and a high school diploma or equivalent. Familiarity with telephone switchboard systems, paging software, and hospital information systems is typically required. Exceptional customer service, calmness under pressure, and attention to detail are standout soft skills for this role. These skills and qualities are vital for ensuring efficient communication, quick response times, and smooth coordination within the hospital environment.

What are some common challenges faced by hospital operators and how can they be addressed?

Hospital operators often face challenges related to managing high call volumes, responding quickly to emergencies, and ensuring accurate communication between departments. Staying calm under pressure and maintaining attention to detail are crucial, especially when relaying urgent messages. Regular training on hospital protocols and effective use of communication systems can help operators perform efficiently and minimize errors. Collaborating closely with clinical and administrative staff also ensures smooth operations and better patient outcomes.

What is the difference between Hospital Operator vs Medical Office Manager?

AspectHospital OperatorMedical Office Manager
CredentialsHigh school diploma or equivalent; some roles may require additional certificationsHigh school diploma; certification in healthcare management is a plus
Work EnvironmentHospital settings, often in administrative or front desk rolesMedical offices, clinics, outpatient facilities
Employer & Industry UsageHospitals, healthcare systemsPrivate practices, outpatient clinics
Common Search & ComparisonYesYes

Hospital Operators and Medical Office Managers both work in healthcare environments, focusing on administrative tasks. Hospital Operators typically handle front desk duties, patient check-ins, and scheduling within hospitals. Medical Office Managers oversee daily operations in outpatient clinics or private practices, managing staff and administrative processes. While their roles differ in setting and scope, both require strong organizational skills and healthcare knowledge.

How to work in hospital operations?

To work in hospital operations, individuals typically need a background in healthcare administration, management, or related fields, often supported by a bachelor's degree or higher. Key skills include organization, communication, and familiarity with hospital systems and regulations; certifications such as Certified Healthcare Administrative Professional (cHAP) can enhance prospects. The role involves coordinating daily hospital functions, managing staff, and ensuring compliance with healthcare standards.
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Hospital Operator jobs near you
Infographic showing various Hospital Operator job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 69% Full Time, 18% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,869 per year, or $24.5 per hour.

Dispatch Operator First Shift

Honorhealth

Phoenix, AZ

Full-time

Re-posted 20 days ago

HonorHealth rating

7.7

Company rating: 7.7 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

160th of 891 rated healthcare providers

Job description

Primary City/State:

Various Locations - Phoenix, AZ

Category:

Administrative Support

Shift:

Day

Department:

Central Communications

Varied Hours/Varied Days

Sign-on bonus $2,500.

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

Job Summary
This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call.
Essential Functions
  • Keeps customer service as first priority in all interactionsAnswers and responds to internal, external and security dispatch call trafficInteracts with multiple software platforms to problem solve and serve callers needsProvides numbers, resources and/or information to callers of all typesCompletes documentation for all calls and service lines supportedAlert and activates resources to emergency codes, security issues including staff and patient needsCovers the Customer Navigation Center's phones after hours, nights, weekends and holidaysActivates mass notification calls, paging on-call resources and locates other as needed assetsMonitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc.Maintains documentation for security tasks, deploys them to calls and tracks their movementCovers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)Assists in training and precepting new staffHelps maintain department resources, service books, downtime resources and flip charts
Education
  • Associate's Degree - Preferred
  • High School Diploma or GED - Required
Experience
  • Entry level position. Will provide on the job training - Required
  • Call answering and radio dispatching experience - Preferred
  • Other Hospital operator and/or security dispatching experience - Preferred
Licenses and Certifications

We're all in for your career.

What HonorHealth employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About HonorHealth

Sourced by ZipRecruiter

HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation, and community services with approximately 13,100 team members, 3,500 affiliated providers and nearly 700 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth's mission is to improve the health and well-being of those we serve.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Scottsdale, AZ, US

Year founded

2014

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