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Provides guidance and support to internal and external customers regarding the effective management of business healthcare quality assurance.

Essential Functions Essential Functions

• Plans, organizes, and directs the quality management processes and systems.
• Provide Quality guidance, support, and advice to internal stakeholders.
• Provide Quality guidance, support, and advice to external customers, vendors and regulatory bodies.
• Perform functions utilizing electronic quality systems with an understanding of regulatory requirements.
• Identify, manage and perform continuous improvement projects to ensure customer satisfaction and business continuity.
• Performs or reviews deviation investigations and CAPAs.
• Performs or reviews Quality Agreements and Supplier Qualifications.
• Performs training included but not limited to GDP, IATA and CEIV certifications.
• Performs other duties as assigned.

Minimum Education

Bachelor's degree/equivalent in healthcare quality or safety, transportation, business, information systems, computer science, science or other scientific or quantitative discipline.

Minimum Experience

Five (5) years' minimum experience required in pharma quality in manufacturing, laboratories or distribution or closely related experience and including experience in business, transportation, logistics or supply chain management. Deviation experience.

Proficient Office 365 skills required.

Strong basic management, human relations, project management, analytical and communication skills required. Ability to train, communicate and present clearly, both orally and written to all business levels.

Must be able to collaborate with business areas, customers, vendors, systems users, and technical developers.

Knowledge in European regulatory compliance.

Lean/Six Sigma training preferred.

Business travel required

Additional Details

This position will require some travel for vendor visits, site investigations and certifications.

Quality Assessment & Standards: Transportation & Fulfilment SOP & Work Instruction Development; FedEx Network and Facilities (Hubs, Stations)

Policies & Procedures Development & Implementation; Quality & Regulatory Advisory; Quality Management: Quality Corrective & Preventive Actions; Quality & Compliance Advisory; Quality & Compliance Performance; Compliance & Quality Program Implementation; Continuous Improvement of QMS & Processes; QMS Implementation & Administration; Quality Audit: Internal Audit Process Design & Implementation; Certification Audit; Customer Audit Programs; Audit Strategy & Readiness Program Documentation; Audit Program;

Healthcare Customer Liaison: Customer Request / Issue Resolution; Quality Agreements, Questionnaires & RFQ Propos

Minimum Education
Bachelor's degree/equivalent in healthcare quality or safety, transportation, business, information systems, computer science, science or other scientific or quantitative discipline.

Minimum Experience
Five (5) years' minimum experience required in healthcare quality in manufacturing, laboratories or distribution or closely related experience and including experience in business, transportation, logistics or supply chain management.

Knowledge, Skills and Abilities
Proficient Office 365 skills required. Strong basic management, human relations, project management, analytical and communication skills required. Must possess strong leadership, coaching, and mentoring skills. Ability to train, communicate and present clearly, both orally and written to all business levels. Must be able to collaborate with business areas, systems users, and technical developers. Knowledge in regulatory documentation compliance expectations.

Job Conditions
Business travel required

Preferred Qualifications: This position is hybrid in Memphis, TN and the successful candidate must live within 50 miles of campus location. Relocation assistance may be available based on business need.

Pay Transparency: E26

Pay: $6511.62 - $ 10,744.16

Additional Details: To apply, please upload your current resume and complete application by close of business day (5:00PM CST) on May 29, 2026.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)