Home Equity Loan Processor Jobs (NOW HIRING)

Location: Albuquerque, NM 87109

Schedule of Work: (not a remote or hybrid position)

- Monday to Friday: 8:30 AM to 5:30 PM

- Rotating Saturday: 9:00 AM to 1:00 PM

Please note that this schedule is subject to change as needed.

As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being:

• Comprehensive Medical, Dental, and Vision Insurance
• Paid Short-Term Disability, Life Insurance, and AD&D
• Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave
• Tuition Reimbursement for Professional Development
• 401(k) Plan with Employer Match
• Pension Plan for Long-term Security
• Exciting Opportunities for Career Advancement

Overall Job Purpose

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

As a Real Estate Loan Processor at Sandia Area, you are responsible for delivering excellent service while maintaining personal accountability in your actions and behaviors. By prioritizing member satisfaction and operational efficiency, you directly contribute to the organization’s mission of strengthening financial well-being for our members and community. You are entrusted to uphold our values in every interaction, ensuring trust, accuracy, and a focus on service excellence.

Reporting directly to the Real Estate Loan Processing Supervisor, the Real Estate Loan Processor is responsible for processing, reviewing, assisting with and electronically storing real estate loan documentation. The Real Estate Loan Processor works closely with loan officers and other stake holders to facilitate the loan approval and closing process.

Duties and responsibilities

Compliance & Policy Adherence

• Receives and reviews real estate loan applications, ensuring all required documentation is complete, accurate and in compliance with established policies and procedures
• Prepares Loan Estimates and Closing Disclosures accurately and distributes them in accordance with federal consumer regulations.
• Identifies and reports any suspicious activities, potential fraud and compliance violations to the appropriate channels.
• Completes a review of Property Valuation Reports in accordance with established policies and procedures
• Prepares loan documents in accordance with the loan approval, regulatory compliance requirements and consumer elected products such as debt protection.
• Funds and disburses home equity loan proceeds in accordance with loan instructions utilizing available automation or manual processes.

Department Operational Support          

• Performs home equity loan pre-closing duties, to include ordering and reviewing appraisals, preparing and sending disclosures within regulatory timeframes, ordering and reviewing title searches and flood certificates, obtaining updated homeowners insurance, and other required tasks.
• Communicates with appropriate staff and borrowers to gather missing information, resolves discrepancies and provides updates on loan application status.
• Responds promptly and professionally to borrower, appraiser and Title Company inquiries, providing exceptional member service throughout the loan process.
• Ensures clear and effective communication channels are maintained with internal and external stakeholders.
• Assists with background loan functions such as rate changes, HMDA, borrower insurance monitoring, mortgage releases, and mailing adverse actions.
• Prepares and/or reviews loan documents to ensure timely closing.
• Completes quality control audits as assigned.
• Assists in Member First Mortgage quality control audits.
• Assists in creating paper files for Member First Mortgage loan documentation.
• May participate in special lending-related projects as directed.
• Ensure the Real Estate Loan Processing Supervisor is kept fully informed of department activities and of any significant problems or concerns.

Transaction & Account Support

• Performs home equity loan post-closing duties, to include funding the loan, assembling loan files, following up on releases of mortgage and other required tasks.
• Ensures that paperwork is uploaded, indexed and reviewed to the document imaging system timely and accurately.
• Uses Document Tracking reports to verify all files are received from the branch level and all tracking checklists are complete.
• Performs home equity loan post-closing duties, to include preparing and processing debt protection election or removal.
• Ensures appropriate wet signature original documents are filed away accurately and timely.

Expectations of all Sandia Area employees

• Demonstrate a strong commitment to upholding the organization’s mission, vision, and values in all interactions and responsibilities.
• Represent the credit union with professionalism, integrity, and ethical conduct at all times.
• Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines.
• Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards.
• Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union’s mission and service philosophy.
• Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all interactions.
• Maintain the confidentiality and security of information, records, and sensitive data, in compliance with credit union policies and regulatory requirements.
• Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the organization.
• Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices.
• Willing to undergo background and credit checks as required by federal and state regulations.
• Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations.

Knowledge, Skills, and Abilities (KSAs)

• Expertise in basic lending procedures and real estate knowledge with a requisite understanding of financial institution operations.
• Requires excellent interpersonal communication skills.
• Excellent verbal and written communication skills.
• Exceptional attention to detail is a must.
• Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment.
• Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities.
• Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment.
• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to perform essential functions, including the ability to lift up to 10 lbs. as needed.

Minimum Education and Experience Requirements

• HSD or GED
  • Directly related experience, in addition to minimum years required, may be considered as a substitution.
• Two (2)year(s) of applicable experience required.
• Two or Four year Business or related degree preferred
• General knowledge of credit union operations may be desirable.

*** Please submit an employment application to www.sandia.org/careers ***

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.