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Home Based Wfm Rta Jobs (NOW HIRING)

Chewy

CS Workforce Specialist II

Louisville, KY · On-site

... RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level ... Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or ...

Chewy

CS Workforce Specialist II

Pittston, PA

... RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level ... Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or ...

Chewy

CS Workforce Specialist II

Louisville, KY

... RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level ... Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or ...

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How much do home based wfm rta jobs pay per year?

As of Jun 6, 2026, the average yearly pay for home based wfm rta in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are Home Based WFM RTA roles?

Home Based WFM RTA stands for Home Based Workforce Management Real-Time Analyst. These professionals monitor and manage workforce schedules and real-time adherence to ensure smooth operations, typically in call centers or customer service environments. Working remotely, they track metrics like agent availability, call volumes, and service levels, making adjustments as needed to meet performance goals. Their role is crucial for maintaining efficiency and service quality in distributed or remote teams.

How does a Home Based WFM RTA typically collaborate with remote contact center teams to ensure optimal staffing and real-time adjustments?

As a Home Based Workforce Management Real-Time Analyst (WFM RTA), you will work closely with remote contact center agents, team leaders, and other WFM staff through digital communication platforms like Slack, Microsoft Teams, and specialized WFM software. Your daily responsibilities include monitoring live queues, tracking agent adherence, and making real-time schedule adjustments to maintain service levels. Frequent collaboration with supervisors is essential to quickly address issues like unexpected absences or call volume spikes. Being remote, effective communication and proactive updates are key to ensuring the whole team stays aligned and operational goals are met.

What is the difference between Home Based Wfm Rta vs Home Based Wfm Rta?

AspectHome Based Wfm RtaHome Based Wfm Rta
CredentialsTypically requires certification in workforce management or related fieldsSame as Home Based Wfm Rta
Work EnvironmentRemote, home-based setting with flexible hoursSame as Home Based Wfm Rta
Industry UsageCommon in call centers, healthcare, retail sectorsSame as Home Based Wfm Rta
Job FocusWorkforce planning, scheduling, and analyticsSame as Home Based Wfm Rta

The Home Based Wfm Rta role primarily involves remote workforce management tasks such as scheduling and analytics. Since the comparison is with itself, the key differences are minimal, but understanding the role's focus on remote work and certifications helps clarify its position within the industry.

What are the key skills and qualifications needed to thrive as a Home Based WFM RTA, and why are they important?

To thrive as a Home Based Workforce Management Real-Time Analyst (WFM RTA), you need strong analytical skills, attention to detail, and experience in workforce planning, typically supported by a background in operations or contact center environments. Proficiency with WFM software (such as NICE, Verint, or Genesys), Microsoft Excel, and real-time monitoring tools is essential. Outstanding communication, problem-solving abilities, and adaptability are vital soft skills for proactively managing staffing issues and ensuring smooth workflow. These skills ensure optimal staff utilization, service level attainment, and efficient remote operations in a dynamic environment.
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Home Based Wfm Rta jobs near you
Workforce Management Team Lead

Workforce Management Team Lead

Credit One Bank

Las Vegas, NV • On-site

Full-time

Posted 15 days ago

Job description

Position Summary
The Workforce Management Team Lead position supports the Customer Service leadership team by providing insight and analysis of 3rd party agency call handling effectiveness. This is accomplished by identifying call handling trends and opportunities, recommending solutions to narrow or close performance gaps, and in many cases, taking immediate action to drive operation effectiveness. The Workforce Management Team Lead – S4 generates and reviews call metric KPI reports, real time adherence, roster management, and access rights requests. In addition, the role supports the Customer Service department by acting as liaison between the internal Operations team, IT department and 3rd party vendors when system outages are reported.
Summary Essential Job Functions
  • Lead a team of Workforce Analysts to successfully drive departmental key performance metrics.
  • Work closely with Workforce Manager on leading weekly WFM calls and Enterprise Level Intra-Day Planning Calls to monitor, coach, and recognize agencies on weekly performance and staffing.
  • Create ADHOC reporting as needed for management.
  • Act as back-up to the Operations Analyst on all volume forecasting processes outputted to agencies monthly for agency capacity planning.
  • Find solutions to create efficiencies around current processes by use of automation to reduce time and create department consistency.
  • Take part in Operational Initiatives as needed for betterment of the department.
  • The Workforce Management Team Lead – S4 job functions include all WFM Analyst II-S2 job functions as follows:
  • Analysis and creation of reports to identify trends and provide direction to internal and external units for appropriate enhancements to improve servicing.
  • Real time management of department goals including, but not limited to: Global ASA, Staffing Compliance and Forced Disconnects.
  • Regularly complete, review and obtain approval for work orders, vendor access forms and roster changes.
  • Effectively document ad-hoc changes to volume allocation including, but not limited to: Impact Logs, CMS reporting, DR / BCP, and Forecast Allocation.
  • Participate in projects or process improvement initiatives that achieve and support the company’s strategic initiatives.
  • Attend and facilitate staffing and business review meetings as required.
  • Act as a point of contact for the customer service team on IT / network team conference calls as required.
  • Must exemplify professional and ethical behavior.
  • Miscellaneous tasks as assigned.
Position Requirements
  • At least 1 year of Management Experience.
  • At least 3 years of Workforce Management Experience (e.g., RTA, Scheduler) for an inbound call center operation is preferred.
  • Demonstrated proficiency in Excel, Tableau, and SQL.
  • Experience in using WFM/Forecasting/Scheduling Software a must.
  • Knowledge/proven experience driving call center metrics such as ASA, Service Level, and Abandon Rates through real-time workforce management.
  • Ability to deal with ambiguity and rapid-change while developing creative solutions to problems.
  • Experience with the CMS interface is preferred.
  • Demonstrated verbal and written communication skills.
  • Demonstrated organizational skills.
  • Must have PC skills and the ability to utilize software such as, Microsoft Word, Windows, PowerPoint, etc.
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.