... RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level ... Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or ...
... RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level ... Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or ...
The WFM supervisor is also expected to be able to generate detailed analytics and presentations for ... based on analysis. • Other related duties as assigned. Education • Degree is preferred.
The WFM supervisor is also expected to be able to generate detailed analytics and presentations for ... based on analysis. • Other related duties as assigned. Education • Degree is preferred.
Optometric Assistant Part Time
Quakertown, PA · On-site
$14.50 - $18.50/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Optometric Assistant Part Time
Quakertown, PA · On-site
$14.50 - $18.50/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Optometric Assistant
Washington, PA · On-site
$14 - $18/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Optometric Assistant
Washington, PA · On-site
$14 - $18/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Retail Sales AssociatePart Time
Columbus, PA · On-site +1
$13.19 - $17.57/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Retail Sales AssociatePart Time
Columbus, PA · On-site +1
$13.19 - $17.57/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Retail Sales Associate Part Time
Springfield, PA · On-site +1
$13.19 - $17.57/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Retail Sales Associate Part Time
Springfield, PA · On-site +1
$13.19 - $17.57/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Retail Sales Associate Part Time
Springfield, PA · On-site +1
$13.19 - $17.57/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Retail Sales Associate Part Time
Springfield, PA · On-site +1
$13.19 - $17.57/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Retail Sales Associate Part Time
Columbus, PA · On-site +1
$13.19 - $17.57/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Retail Sales Associate Part Time
Columbus, PA · On-site +1
$13.19 - $17.57/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Retail Sales AssociatePart Time
Columbus, PA · On-site +1
$13.19 - $17.57/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Retail Sales AssociatePart Time
Columbus, PA · On-site +1
$13.19 - $17.57/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Retail Sales Associate Part Time
Columbus, PA · On-site +1
$13.19 - $17.57/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Retail Sales Associate Part Time
Columbus, PA · On-site +1
$13.19 - $17.57/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Optometric Assistant Part Time
Pittsburgh, PA · On-site
$12.82 - $17.29/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Optometric Assistant Part Time
Pittsburgh, PA · On-site
$12.82 - $17.29/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Optometric Assistant Part Time
Exton, PA · On-site
$13.70 - $18.47/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Optometric Assistant Part Time
Exton, PA · On-site
$13.70 - $18.47/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Retail Sales Associate Part Time
Newtown Square, PA · On-site
$13.19 - $17.57/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Retail Sales Associate Part Time
Newtown Square, PA · On-site
$13.19 - $17.57/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Retail Sales Associate Part Time
Springfield, PA · On-site
$13.19 - $17.57/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Retail Sales Associate Part Time
Springfield, PA · On-site
$13.19 - $17.57/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Optometric Assistant Part Time
Pittsburgh, PA · On-site
$12.82 - $17.29/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Optometric Assistant Part Time
Pittsburgh, PA · On-site
$12.82 - $17.29/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Optometric Assistant Part Time
Quakertown, PA · On-site
$13.70 - $18.47/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Optometric Assistant Part Time
Quakertown, PA · On-site
$13.70 - $18.47/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Optometric Assistant Part Time
Quakertown, PA · On-site
$13.70 - $18.47/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Optometric Assistant Part Time
Quakertown, PA · On-site
$13.70 - $18.47/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Retail Sales Associate Part Time
Langhorne, PA · On-site
$13.19 - $17.57/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Retail Sales Associate Part Time
Langhorne, PA · On-site
$13.19 - $17.57/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Optometric Assistant
Washington, PA · On-site
$12.82 - $17.29/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Optometric Assistant
Washington, PA · On-site
$12.82 - $17.29/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Optometric Assistant Part Time
Erie, PA · On-site
$12.82 - $17.29/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Optometric Assistant Part Time
Erie, PA · On-site
$12.82 - $17.29/hr
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ... Actual pay will be determined based on experience and other job-related factors permitted by law.
Home Based Wfm Rta information
What is a Home Based WFM RTA?
Home Based WFM RTA stands for Home Based Workforce Management Real-Time Analyst. These professionals monitor and manage workforce schedules and real-time adherence to ensure smooth operations, typically in call centers or customer service environments. Working remotely, they track metrics like agent availability, call volumes, and service levels, making adjustments as needed to meet performance goals. Their role is crucial for maintaining efficiency and service quality in distributed or remote teams.
How does a Home Based WFM RTA collaborate with remote contact center teams to ensure optimal staffing and real-time adjustments?
As a Home Based Workforce Management Real-Time Analyst (WFM RTA), you will work closely with remote contact center agents, team leaders, and other WFM staff through digital communication platforms like Slack, Microsoft Teams, and specialized WFM software. Your daily responsibilities include monitoring live queues, tracking agent adherence, and making real-time schedule adjustments to maintain service levels. Frequent collaboration with supervisors is essential to quickly address issues like unexpected absences or call volume spikes. Being remote, effective communication and proactive updates are key to ensuring the whole team stays aligned and operational goals are met.
What are the key skills and qualifications needed to thrive as a Home Based WFM RTA?
To thrive as a Home Based Workforce Management Real-Time Analyst (WFM RTA), you need strong analytical skills, attention to detail, and experience in workforce planning, typically supported by a background in operations or contact center environments. Proficiency with WFM software (such as NICE, Verint, or Genesys), Microsoft Excel, and real-time monitoring tools is essential. Outstanding communication, problem-solving abilities, and adaptability are vital soft skills for proactively managing staffing issues and ensuring smooth workflow. These skills ensure optimal staff utilization, service level attainment, and efficient remote operations in a dynamic environment.
What is the difference between Home Based Wfm Rta vs Home Based Wfm Rta?
| Aspect | Home Based Wfm Rta | Home Based Wfm Rta |
|---|---|---|
| Credentials | Typically requires certification in workforce management or related fields | Same as Home Based Wfm Rta |
| Work Environment | Remote, home-based setting with flexible hours | Same as Home Based Wfm Rta |
| Industry Usage | Common in call centers, healthcare, retail sectors | Same as Home Based Wfm Rta |
| Job Focus | Workforce planning, scheduling, and analytics | Same as Home Based Wfm Rta |
The Home Based Wfm Rta role primarily involves remote workforce management tasks such as scheduling and analytics. Since the comparison is with itself, the key differences are minimal, but understanding the role's focus on remote work and certifications helps clarify its position within the industry.
What are the most commonly searched types of Wfm Rta jobs in Pennsylvania?
The most popular types of Wfm Rta jobs in Pennsylvania are:
What are popular job titles related to Home Based Wfm Rta jobs in Pennsylvania?
For Home Based Wfm Rta jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Home Based Wfm Rta jobs in Pennsylvania look for?
The top searched job categories for Home Based Wfm Rta jobs in Pennsylvania are:
Chewy rating
6.9
Based on 227 frontline employees who took The Breakroom Quiz
9th of 39 rated national retailers
Job description
Our Opportunity
Chewy, the fastest growing e-commerce retail businesses and Pet Pharmacy in the United States today, is seeking a Customer Service Workforce Specialist II who is hard-working, analytical, and can think creatively. This individual contributor supports Pharmacy Operations through a combination of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level Agreements (SLAs). The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team, Human Resources Team, Operations Leadership, and most importantly our Chewy Pharmacy Team Members. This would be a hybrid position hubbed at either our Pittston, PA or Louisville, KY (Fern Valley) locations.
Are you read to lead the pack? Our team looks forward to speaking with you!
Why you’ll love working here:
Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team :
-
Climate-controlled environment
-
Employee 20% Discount Program at Chewy for all your pet needs
-
Team building events and company-sponsored luncheons
-
Career growth and promotion opportunities
-
Insurance eligibility on the 1st of the Month
What You’ll Do:
-
Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments to improve resource efficiency and achieve service level goals and other business objectives
-
demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of efficient schedules and real-time and intraday management to support a multi-department contact center operations
-
Supervise queues & schedule staffing, plan seating capacity for shifts, communicate overtime and time off needs
-
Manage, track and report on operational performance & business metrics
-
Partner with Pharmacy Operations teams to achieve service level goals and business objectives for a multi-site operation
-
Maintain constant communication with Pharmacy Operations teams to coordinate needed staffing adjustments based on current and forecasted results
-
Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation
-
Generate and evaluate staffing schedules and ensures data updates into scheduling system
-
Compares results to forecast and find opportunities for improvement
-
Provide periodic (Daily/Weekly/Monthly) performance reports to leadership
-
Other duties as assigned
What You’ll Need:
-
Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or scheduling) in a multi-department and/or multi-site contact center environment required
-
Proven proficiency working with and manipulating data, crafting reports, visualizations and presentations from scratch
-
Functional knowledge of WFM software and platforms (NICE IEX, Calabrio, Verint, etc.) that includes real-time adherence preferred
-
Understanding of overall operational activities including phone, email, chat, back office work item processing, and social media support
-
Must have an excellent solid understanding of Excel and other Windows based programs (Word, PowerPoint, etc.), with the capacity to prioritize/analyze data in a structured manner.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
About Chewy
Sourced by ZipRecruiter
Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Plantation, FL, US
Year founded
2011