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Home Based Wfm Rta Jobs in New Mexico (NOW HIRING)

RTA

Hobbs, NM · On-site

$19/hr

Primary responsibility for coverage of the home on a rotating 24-hour basis. * Provide ... Responsible for the implementation of a disciplinary concept based on the theory of natural and ...

RTA

Hobbs, NM · On-site

$13 - $15.75/hr

Primary responsibility for coverage of the home on a rotating 24-hour basis. * Provide ... Responsible for the implementation of a disciplinary concept based on the theory of natural and ...

Home Based Wfm Rta information

What is a Home Based WFM RTA?

Home Based WFM RTA stands for Home Based Workforce Management Real-Time Analyst. These professionals monitor and manage workforce schedules and real-time adherence to ensure smooth operations, typically in call centers or customer service environments. Working remotely, they track metrics like agent availability, call volumes, and service levels, making adjustments as needed to meet performance goals. Their role is crucial for maintaining efficiency and service quality in distributed or remote teams.

How does a Home Based WFM RTA collaborate with remote contact center teams to ensure optimal staffing and real-time adjustments?

As a Home Based Workforce Management Real-Time Analyst (WFM RTA), you will work closely with remote contact center agents, team leaders, and other WFM staff through digital communication platforms like Slack, Microsoft Teams, and specialized WFM software. Your daily responsibilities include monitoring live queues, tracking agent adherence, and making real-time schedule adjustments to maintain service levels. Frequent collaboration with supervisors is essential to quickly address issues like unexpected absences or call volume spikes. Being remote, effective communication and proactive updates are key to ensuring the whole team stays aligned and operational goals are met.

What is the difference between Home Based Wfm Rta vs Home Based Wfm Rta?

AspectHome Based Wfm RtaHome Based Wfm Rta
CredentialsTypically requires certification in workforce management or related fieldsSame as Home Based Wfm Rta
Work EnvironmentRemote, home-based setting with flexible hoursSame as Home Based Wfm Rta
Industry UsageCommon in call centers, healthcare, retail sectorsSame as Home Based Wfm Rta
Job FocusWorkforce planning, scheduling, and analyticsSame as Home Based Wfm Rta

The Home Based Wfm Rta role primarily involves remote workforce management tasks such as scheduling and analytics. Since the comparison is with itself, the key differences are minimal, but understanding the role's focus on remote work and certifications helps clarify its position within the industry.

What are the key skills and qualifications needed to thrive as a Home Based WFM RTA?

To thrive as a Home Based Workforce Management Real-Time Analyst (WFM RTA), you need strong analytical skills, attention to detail, and experience in workforce planning, typically supported by a background in operations or contact center environments. Proficiency with WFM software (such as NICE, Verint, or Genesys), Microsoft Excel, and real-time monitoring tools is essential. Outstanding communication, problem-solving abilities, and adaptability are vital soft skills for proactively managing staffing issues and ensuring smooth workflow. These skills ensure optimal staff utilization, service level attainment, and efficient remote operations in a dynamic environment.
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    $19/hr

    Full-time

    Re-posted 7 days ago


    Job description

    DESCRIPTION

    Residential Treatment Assistants (RTA) are primarily responsible for the care and supervision of youth residents in all facets (including physical, mental, emotional, and social well-being) of their daily lives. Residential Treatment Assistants are also responsible for implementing assigned treatment services, maintaining accurate documentation of services, and ensuring that the daily routine of the facility is upheld.

    DUTIES AND RESPONSIBILITIES

    • Responsible for daily supervision of residents and being always aware of their whereabouts.
    • Responsible for assisting in assuring that all client needs are directly met.
    • Primary responsibility for coverage of the home on a rotating 24-hour basis.
    • Provide transportation of residents to scheduled activities and as directed by Director of Clinical Services or the Operations Supervisor for Residential Services.
    • Participate in and oversee meal preparation, performance of daily chores and other routine chores the residents are required to perform, which could require long periods of standing.
    • Responsible for documentation of any significant incident (positive or negative) in the resident’s file prior to change in shift. Obtain emergency assistance as needed.
    • Daily maintenance to ensure records are complete and accurate, incident reports, daily staff logs/vehicle logs and reading assigned logs daily.
    • Answering and logging all telephone calls in a professional manner.
    • Ensure that bedroom checks, self-harm checks, drug tests, etc. are completed per program procedures.
    • Responsible for the implementation of a disciplinary concept based on the theory of natural and logical consequences (no corporal punishment is allowed) as directed by the Director of Clinical Services or the Operations Supervisor for Residential Services.
    • Must have the ability to assess and utilize community resources. The personal characteristics and temperament suited to working with, caring for, and earning the respect of children and/or adolescents.
    • Maintain strict confidentiality of all client identities, records, and information.
    • All other duties as assigned by the Humphrey House Program Manager and Director of Clinical Services.

    QUALIFICATIONS

    • Must be at least 21 years old.
    • High School graduate or General Educational Development (GED) test.
    • Must obtain CPR and Basic Life Saving Techniques.
    • Must pass CYFD/FBI fingerprint clearance check to maintain employment.
    • Must have a valid driver’s license.
    • Must pass and maintain a Driving Record clearance in accordance with GCLC policies and procedures.
    • Bilingual (English/Spanish) both verbal and written is preferred, but not required.

    PHYSICAL REQUIREMENTS

    • Prolonged periods of sitting at a desk and working on a computer.
    • May be required to stand for prolonged periods of time, climb stairs, and perform strenuous activity.
    • Physically able to perform Crisis Prevention Intervention (CPI) techniques to include physically controlling residents.
    • Must be able to lift and push up to 50 pounds at times.
    • Hearing and vision abilities within normal range (corrected) to drive safely and to observe and communicate with passengers.
    • Must be able to assist passengers when needed.