Night Auditor โ Holiday Inn Brookfield, WIHoliday Inn Brookfield is seeking a reliable and detail-oriented Night Auditor to join our team. This position is responsible for overseeing the hotel during overnight hours while ensuring smooth front desk operations and completing daily financial reconciliation.
The Night Auditor plays an important role in maintaining guest service standards, operational accuracy, and compliance with IHG brand standards and the IHG One Rewards loyalty program.
Position OverviewThe Night Auditor is responsible for managing the front desk during overnight hours, assisting guests, balancing the hotelโs daily financial transactions, and preparing reports for the next business day.
This role combines guest service responsibilities with accounting and operational duties to ensure the hotelโs daily operations close accurately and efficiently.
Key ResponsibilitiesGuest Service
โข Welcome and assist late-night arrivals and overnight guests
โข Provide professional check-in and check-out services
โข Respond to guest requests and resolve concerns in a timely manner
โข Ensure a safe and secure environment for all guests during overnight hours
IHG One Rewards Loyalty Program
โข Recognize and deliver benefits for IHG One Rewards members
โข Ensure loyalty members receive proper recognition during check-in
โข Promote and enroll guests in the IHG One Rewards loyalty program when appropriate
โข Deliver service that reflects the hospitality standards of an IHG brand hotel
Night Audit & Financial Responsibilities
โข Perform daily night audit procedures and financial reconciliation
โข Balance room revenue, payments, and system transactions
โข Generate daily financial and operational reports
โข Ensure all guest accounts are accurate and properly balanced
โข Prepare the hotel system for the next dayโs operations
Front Desk Operations
โข Manage reservations, room assignments, and guest accounts
โข Process payments and maintain accurate billing records
โข Handle guest calls and requests during overnight hours
โข Coordinate with housekeeping and maintenance teams when necessary
Brand Standards Compliance
โข Follow IHG brand standards and service expectations
โข Use hotel systems such as Opera PMS and IHG operational tools
โข Ensure proper handling of reservations and guest billing procedures
โข Maintain professional appearance and service delivery standards
Qualificationsโข Previous hotel front desk or night audit experience preferred
โข IHG hotel experience is a plus
โข Strong attention to detail and organizational skills
โข Basic accounting or financial reconciliation experience preferred
โข Strong computer skills and ability to learn hotel systems
โข Ability to work independently and manage overnight responsibilities
โข Excellent customer service and communication skills
What We Are Looking ForWe are seeking candidates who:
โ Are dependable and responsible
โ Have strong attention to detail
โ Provide excellent guest service
โ Are comfortable working overnight shifts
โ Maintain professionalism and accountability
Why Join Holiday Inn Brookfield?โข Opportunity to work with a respected IHG brand hotel
โข Supportive and professional team environment
โข Competitive pay based on experience
โข Opportunity to grow within the hospitality industry