We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Collect payment from departing guests
- Keep records of occupied rooms and guests
- Communicate pertinent guest information to designated departments
Qualifications:
- Previous experience in customer service, front desk service,
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
Company Description
Holiday Inn Express Hotel & Suites IHG Brand Hotel
460 Waterbury ct
Gahanna Ohio 43230